HP System Recovery is the software tool that restores the software and
drivers that were originally on your computer
Recovering your hard drive can be useful when the computer has been infected by a virus,
when system files have been corrupt or deleted,
or when you want to erase all of your software applications and start over
This video describes how you can use HP System Recovery to return your
computer software back to the way it was
when it was first purchased
Before you get started,
remove discs and and any devices connected to the computer
If you added any internal components such as the hard drive or graphics card
then these should be removed as well
If you can open Windows then you can start of recovery from the Windows 8
start screen
From the start screen, type "recovery",
then select HP Recovery Manager
If a user account control window opens, click yes
The Recovery Manager opens
Click System Recovery
Confirm you want to restore your computer to its original factory
condition
When your computer restarts
the recovery manager opens
If Windows cannot start,
turn on the computer
and repeatedly press the F11 key about once every second until the first
screen appears
When your computer restarts, select the keyboard layout
A "choose an option" screen opens
Click Troubleshoot
Click Recovery Manager
Click Windows 8
The Recovery Manager opens
In some cases,
the recovery information on the hard drive may be missing or damaged such as
when the hard drive is replaced. When this happens, it is necessary to use the
recovery discs or our recovery usb drive to recover your computer
Note:
if you are using usb recovery drive
the following steps will be similar,
but for this example the year using recovery discs
Insert the first recovery disc into the cd dvd drive
Press and hold the power button until the computer shuts off
Wait a few seconds
Turn on the computer,
and immediately press the escape key repeatedly about once every second
until the startup menu opens
Select Boot Menu
Select UEFI: HP CDDVDW
The recovery manager opens
If you are performing a system recovery from Windows
or if Windows will not open you would select system recovery
If you are performing a recovery with discs as we are showing here
select factory reset and then click start
if you have any important files that remain on the hard drive,
you must back them up at this point
or they will be permanently destroyed by the recovery process
If you have not yet saved your files, select "Backup your files first"
Select the types of files you want to backup
For this example we will select all the file types
The system shows a progress bar as it scans your computer files
Insert the media that will store your backup files; either a cd or a dvd
or usb drive
For this example we will select the removable drive
Follow the onscreen instructions to finish backing up your data
If you cannot or do not want a backup your files, select recover without
backing up your files
Click OK on the warning message if you would like to continue
The recovery process starts
This will take awhile to complete
If you are using recovery discs, the process can take over an hour and you
will be prompted to insert more discs if you have more than one disc
Eventually the recovery process completes and you are presented with the
Restoration Complete screen
Remove the dvd from the disc drive
Note: If you are using recovery discs that were sent to you from HP
the final screen may appear different
Click "Finish"
The recovery process has completed. Now your computer will be start and begin
the Windows setup process
After recovery,
your computer is more vulnerable to security threat. Make sure you have
security software installed before connecting to the Internet
Once your computer is secure, connect to the Internet
Do this before installing other software in order to get the latest updates to your system
After connecting, open your security software and get the latest updates for
security software especially updates to virus definitions
Open the Windows Update Tool in PC Settings to get the latest updates for
Windows. Open HP Support Assistance on the star screen to install the latest
important updates from HP
Now that your system has been recovered an updated you can reconnect and
install devices that were unplugged previously
Thank you for viewing this video
For more help go to hp.com/support