This video explains how to fix your printer when you have a paper jam error message on
your computer. Clear the paper jam from the back of the printer
first. Remove the paper from the input tray.
Press the Power button to turn the printer off.
Go to the back of the printer. Unplug the power cord from the back of the
printer. Remove the rear access door.
Check the printer for the jammed paper. If you see the paper in the printer, remove the
paper by pulling evenly with both hands to avoid tearing.
If the paper tears while removing it from the rollers, check the rollers and wheels
for any torn pieces of paper that might remain inside the printer. If any torn pieces of
paper remain inside the printer, more paper jams are likely to occur.
Re-insert the rear access door into the printer. Go to the front of the printer.
Check to see if paper is jammed in the front. Be careful when removing paper from the front.
It can damage the printer. Open the top cover of the printer.
Gently remove any paper you see. Make sure you get all the small pieces that may tear off.
Check the rollers and wheels for any remaining paper pieces. If all the pieces
of paper are not removed from the printer, more paper jams are likely to occur.
Use a flashlight to make sure you have removed all the small pieces of paper from inside
the printer. When you've removed the paper, close the
top cover. Go to the back of the printer.
And plug the power cord back in. Go to the front of the printer.
Press the Power button to turn the printer back on.
Open the top cover of the printer. Go to the back of the printer.
And while the printer is still on, disconnect the power cord from the back of the printer.
Return to the front of the printer. Check for obstructions under and around the
carriage that could prevent it from moving. Make sure the carriage can move freely by
gently pushing it to the left and then to the right. This helps find any obstructions
that might block the movement of the carriage. If any obstructions are found while moving
the carriage, remove them from the printer. Close the top cover of the printer.
Go to the back of the printer. And reconnect the power cord to the back of
the printer. Go to the front of the printer.
If the printer does not automatically turn on, press the Power button on the control
panel to turn the printer on.
Try printing a self-test page. On the printer control panel, press the Setup
button. Using the arrow buttons, navigate to Tools,
press the OK button. Navigate to Self-Test Report and then press
the OK button again. If the test page prints successfully, the
issue is resolved. If the test page does not print, go on to the next step.
Printer rollers get dirty from paper dust, ink, and oil from your fingers. In this step,
we'll clean them. Before you begin, gather the following cleaning
materials: Clean, lint-free cloth
Clean cotton swabs Clean water to dampen the cloth. Distilled
or bottled is preferable but not required. Do not use alcohol or other chemical cleaners.
Go to the back of the printer. Disconnect the power cord from the back of
the printer. Remove the printer's rear access door.
Clean the rollers visible in the printer with a clean, lint-free cloth lightly moistened
with water. The cloth should be damp, but not soaking wet. Use your finger to turn the
rollers toward the printer. Make sure you remove any buildup or debris from the entire
surface of the roller. Look for the paper pick rollers farther inside
the rear of the printer. Clean the rollers with a moistened cotton swab, removing any buildup or debris.
These rollers are difficult to reach, but are very important to clean.
While the rear access door is off, check the rollers on the door. Note if any rollers are
missing, don't roll freely, or are not springy when you push on them. These conditions could
mean the rollers aren't feeding paper, and that the rear access door needs to be replaced.
Reinsert the printer's rear access door. Plug the power cord back in.
And go to the front of the printer. Press the Power button turn the printer
on. Lift the top cover of the printer.
Go to the back of the printer. And while the printer is still on, disconnect
the power cord from the back of the printer. Return to the front of the printer.
Check for obstructions under and around the carriage that could prevent it from moving.
Make sure the carriage can move freely by gently pushing it to the left and then to
the right. This helps find any obstructions that might block the movement of the carriage.
If any obstructions are found while moving the carriage remove them from the printer.
Close the top cover of the printer. Go to the back of the printer.
And reconnect the power cord to the back of the printer.
Go to the front of the printer. If the power does not automatically turn on
press the Power button on the control panel to turn the printer on.
Finally load the paper and adjust the guides so they're snug against the stack.
Try to printing a self-test page again. On the printers control panel, press the Setup
button. Using the arrow buttons, navigate to Tools,
press the OK button. Navigate to Self-Test Report and then press
the OK button again. If the test page prints successfully. The
issue is resolved. If the test page does not print, go on to the next step.
Sometimes the issue can be resolved by resetting the printer.
Perform a power reset by first removing all the paper in the input tray.
Make sure that the printer is on, if it is not on, press the Power button.
Go to the back of the printer. And without turning the printer off, disconnect
the power cord from the back of the printer. Pull the power cord from the wall outlet.
Wait 15 seconds. Then reinsert the power cord into the wall
outlet. And then, plug the power cord back into the
printer. Move back to the front of the printer.
If the printer does not turn on by itself, press the Power button to turn it on.
Try printing a self-test page again. On the printer control panel, press the Setup
button. Using the arrow buttons, navigate to Tools,
press the OK button. Navigate to Self-Test Report and then press
the OK button again. If the test page prints successfully, the
issue is resolved. If the test page does not print, go on to the next step.
If you've tried everything described in this video and you still have a problem,
your printer likely needs some type of service. Contact HP to find out what the support options
are for your printer. Your options for service may vary depending on how long you've owned
the printer and what country you live in.