G'day everyone Alex here from paperform and today I'm going to show you how you
can connect your paper form with your zendesk so that you can automatically create support
tickets once your form has received a new submission so let's take a look
all right here I've created a simple contact form it'll prompt my submitter to select a help
category provide some Minor Details and write a short message now I want to connect this form
to my zendesk account so that each time my form receives a new submission a support ticket is
automatically generated within my zendesk and my customer support team can handle it
accordingly so let's jump into it from your form editor navigate to after submission Integrations
and web hooks then underneath direct Integrations select zendesk and then select create a ticket you
will then be directed to the integration setup you'll also be asked to connect your zendesk
account so hit the add account button you're then prompted to insert your zendesk sub domain
to collect this head to your zendesk account and in the address bar of your browser anything
before the periodzendesk.com is the subdomain of your account so for me it is my zendesk37
756 then hit connect and boom if successfully connected your zendesk account now it's time to
configure the integration you'll notice a list of fields and these fields correlate with those
of the zendesk ticket it's time to populate them start with the email field now while you
can manually input an email here we can actually use the responses of our submission and pipe them
into the field select the icon on the right hand side of the field to reveal a list of options now
here select the email question of your form from that list to dynamically display the submitters
response to that question easy enough right do the same with the name field for the subject
field I will pipe in the submitted response to my question titled how can we help today
and for the description field I'll select the message question now select the type of ticket
and the priority of ticket we're almost finished already you also have the ability to enable logic
rules much like with visibility of elements you can configure direct Integrations to only trigger
under certain conditions perhaps you only want a support ticket to be generated if the submitter
responds to your form in a particular way now let's take a look at a quick example I only
want a zendesk support to get to be created if the submitter responds to my question how can we
help you today with tech support if a submitter responds to this question with either of the
other options then we know this integration won't trigger I was quickly removed that and
once you've finished configuring the action or the integration it's time to run a test
however ensure that you've run a test submission of the form first this is so paper form can test a
connection between paper form and zendesk with real data once you're ready select send test
and boom there we have a success so if you jump onto your zendesk account you will see
that the support ticket has been successfully created easy right all that's left to do is
Select finish setup now former submissions will automatically generate zendesk support tickets
now you might notice if you scroll down that you can see your integration is active or live
you can turn this off at any time by toggling this here and if you select the coggle icon
you can look at the history of the integration duplicate and delete it as well as edit it well
that's it I hope it's been a helpful video and if it has be sure to hit the Thumbs Up And subscribe
to the channel for other helpful videos on all things paper form good luck and have fun creating