this video explains how to fix your
printer when the ink carriage jams and a
carriage jam error message displays on
the printer's control panel or on your
computer
turn the printer off and then on again
this will sometimes fix the issue
press the power button to power the
printer off if it does not turn off you
might have a paper jam
we will address paper jams later in this
video
once the printer is powered off wait 60
seconds
it is important to wait the full 60
seconds to allow the print mechanism to
reset
then press the power button to turn the
printer back on
wait for the printer to power on and
stop making noise
align the paper by tapping the stack on
a flat surface
then pull the paper tray straight out to
extend it
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper push the paper
tray back into the printer
try printing a page directly from the
printer's control panel to see if the
issue is resolved
from the printer's control panel touch
the settings icon this icon looks like a
small wrench
then touch tools
on the tools menu touch printer status
report
if the page prints successfully the
issue is resolved
you can resume printing as normal if the
page does not print go on to the next
step
in this step we will clear any jams from
the printer
pull the paper tray straight out to
extend it
remove any loose paper you see
push the paper tray back into the
printer
press the power button to power off the
printer in some cases it may not turn
off whether or not the printer turns off
in the next step we need to unplug the
printer
turn to the back of the printer
remove the usb cable from the printer
unplug the power cord
return to the front
open the access door
grasp any jammed paper in the cartridge
access area with both hands and then
pull it up and out to remove it remove
the paper as carefully as possible if
any torn pieces remain inside more paper
jams are likely to occur
small pieces of paper can easily stick
in places that are difficult to see
thoroughly search left and right inside
the printer searching the carriage path
is an important step in preventing
future jams
locate the paper path cover in the back
of the printer
squeeze the handles and lift the cover
to remove it
carefully remove any paper you see
make sure you get all the small pieces
that might tear off check the rollers
and wheels for any remaining pieces of
paper
you must remove all scraps of paper to
prevent future jams
lift the plastic duplexer flap to gain
access to the rollers
locate the indented area
using one hand push on the indented area
of the plastic towards the back of the
printer
using your other hand lift up on the
duplexer flap to expose more of the
paper path carefully remove any paper
you see thoroughly search the paper path
for remaining pieces of paper
when you've removed all of the paper
lower the plastic duplexer flap
reattach the paper path cover
to do this squeeze the handles on the
paper path cover inward and then slide
the tabs on the cover into the
corresponding slots on the printer
once it is in position you can lower it
all the way into the printer and release
the handles
make sure the cover is securely in place
otherwise the printer will not function
correctly
close the access door
turn to the back
reconnect the power cord
return to the front
if the printer does not automatically
power on press the power button
align the paper by tapping the stack on
a flat surface
then pull the paper tray straight out to
extend it
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper push the paper
tray back into the printer
try printing a page directly from the
printer's control panel to see if the
issue is resolved
from the printer's control panel touch
the settings icon
then touch tools
on the tools menu touch printer status
report
if the page prints successfully the
issue is resolved you can reconnect the
usb cable and resume printing as normal
if the page does not print go on to the
next step
use the following steps to make sure the
carriage can move freely
the printer must still be powered on for
these steps to work
open the access door so that you can
view the carriage
the carriage might try and move into the
access area
if it does allow it to move into that
position
turn to the back
while the printer is still powered on
disconnect the power cord from the
printer
then disconnect the other end of the
power cord from its power source return
to the front
look inside the printer and check for
paper or other obstructions around the
carriage that could prevent it from
moving
remove any paper that is found
if the paper tears when you remove it
from the rollers check the rollers and
wheels for torn pieces of paper that
might remain inside the printer if
pieces of paper remain inside the
printer more jams are likely to occur
reach inside the printer through the
access door and then manually move the
carriage
remove any obstructions that are found
while moving the carriage
ensure the carriage moves freely from
all the way to the left
to all the way to the right
once all obstructions are removed and
the carriage can move the full width of
the carriage path
close the cartridge access door
turn to the back
reconnect the power cord into its power
source
then reconnect the other end of the
power cord into the printer
return to the front
if the printer does not automatically
power on press the power button
try printing a page directly from the
printer's control panel to see if the
issue is resolved
from the printer's control panel touch
the settings icon
then touch tools
on the tools menu touch printer status
report
if the page prints successfully the
issue is resolved you can reconnect the
usb cable and resume printing as normal
if the page does not print go on to the
next step
sometimes improper installation or
placement of the ink cartridges can
cause a carriage jam in this step we'll
fix this problem
the first thing to do is power the
printer on so press the power button
next open the access door
the carriage might try and move into the
access area
if it does allow it to move into that
position
allow the carriage to stop moving then
lift the lid on the black cartridge to
release it
lift the cartridge out to remove it from
the slot
repeat the previous steps to remove the
tri-color cartridge
when handling cartridges be aware of the
electrical contacts and ink nozzles be
careful not to touch the contacts or ink
nozzles because touching these can cause
clogs ink failure and poor electrical
connections
make sure you reinstall the cartridges
in their correct slots
tri-color on the left and black on the
right holding the cartridge by its sides
with the contacts facing the rear of the
printer
slide it directly into the correct open
slot
close the cartridge lid to secure the
cartridge firmly in place
repeat these steps to replace the other
cartridge
when both cartridges are in close the
access door
try printing a page directly from the
printer's control panel to see if the
issue is resolved
from the printer's control panel touch
the settings icon
then touch tools
on the tools menu touch printer status
report
if the page prints successfully the
issue is resolved you can reconnect the
usb cable and resume printing as normal
if the page does not print go on to the
next step
if you're still getting an error message
it might not be the printer the power
supply might be the issue
press the power button to power off the
printer
turn to the back
disconnect the power cord
then disconnect the other end of the
power cord from its power source
plug the power cord directly into a wall
outlet
then plug the other end of the power
cord into the printer
return to the front
press the power button to power the
printer back on
try printing a page directly from the
printer's control panel to see if the
issue is resolved
from the printer's control panel touch
the settings icon
then touch tools
on the tools menu touch printer status
report
if the page prints successfully the
issue is resolved you can reconnect the
usb cable and resume printing as normal
if the page does not print go on to the
next step
sometimes the issue can be resolved by
resetting the printer
press the power button to turn the
printer off
turn to the back
disconnect the power cord from the
printer
then disconnect the other end of the
power cord from its power source
wait 30 seconds
it is important to wait the full 30
seconds to allow the print mechanism to
reset
reconnect the power cord into its power
source
then reconnect the other end of the
power cord into the printer
return to the
front if the printer does not
automatically power on press the power
button
try printing a page directly from the
printer's control panel to see if the
issue is resolved
from the printer's control panel touch
the settings icon
then touch tools
on the tools menu touch printer status
report
if the page prints successfully the
issue is resolved you can reconnect the
usb cable and resume printing as normal
if the page does not print go on to the
next step
if you've tried everything described in
this video and you still have a problem
your printer likely needs some type of
service contact hp to find out what the
support options are for your printer
your options for service may vary
depending on how long you've owned it
and what country you live in