We're effectively joining the scam call center.
We're receiving calls directly from victims.
Those victims will have heard a robocall, and press 1.
And instead of getting to a scam call center in India, they get here.
So, call center vs. call center.
Let's fricking go! Call center vs. call center, baby!
Bam, bam, bam, bam.
Greetings Friends, Jim Browning has set me up inside
a scam call center as one of the scammers.
I am going to be receiving calls from victims and helping them out.
First, here's how the scam works.
This call center in India calls people in America and plays this message.
This call is from Amazon.
We have gone through your Amazon account and found
your account has been used for shopping purposes.
As we can see it there are multiple orders from your account.
Press one to talk to a representative or press two to confirm you.
The biggest giveaway that this is a scam is the very poor English.
But people do fall for this.
These call centers in India, they operate out of
I.T. parks and office towers.
Or if they're really trying to hide, they rent office space
in residential areas, as I've shown in many of my other investigations.
But today, they are not going to get any calls
because Jim has signed me and Trilogy Media on as workers in their call center.
Hi there.
How can I help you?
Well, I...
I pressed 1, so you know how you can help me.
So these robo calls that you're getting,
these are scam calls.
Please do not press 1 and just hang up on these calls.
They're fake.
Well, I figured that I just wanted to entertain myself
with talking to someone.
And that's exactly what I did.
That's exactly what I'm doing right now.
So we have infiltrated this scam call center and we're
answering their phones for them and making sure people do not get scammed.
Okay, cool. Have a nice day then.
Thank you for calling, bye.
I'm just waiting for a call from a real victim.
Yeah. Yeah. Both of those were pranks.
Yeah. Oh, good. We don't want victims.
And so I think what this shows is people are getting educated.
People are getting the message that these robo calls are scams.
Hi. How can I help you?
Oh, yes.
I just called about an Amazon account, if there's an Amazon account attached
to this phone number, it's illegitimate, because I do not have an Amazon account.
I have never had an Amazon account.
Do not intend to ever get an Amazon account.
Okay, ma'am, I understand.
I keep getting phone calls that I'm being charged with something.
Ma'am.
Yeah, I understand.
This is a scam call center that you've called.
Do not believe these robo calls that are calling you.
These are just automated messages that scammers use to
call innocent people like you and take your money.
So any calls like that that you're getting from Amazon, just ignore them.
Amazon would never, ever call you directly like that.
Isn't there any way I can stop them?
I wish there was.
My grandmother had the same problem and
she ended up getting rid of her landline just to avoid these calls.
And she just started using a cell phone only.
So, yeah, there's really no way to get off these lists.
Yeah, well, I've been coming around to that myself for the same reason.
I don't blame you.
All right.
Thank you.
No worries.
Thank you for calling. Bye.
I feel like I'm actually in the call center saying thank you for calling.
It's so weird. - You are in a call center!
It's so weird. It's such a weird thing guys.
But anyway, I can do something to get her number off.
I can click 'do not call again' so they will stop calling her right now.
Okay.
You are literally part of their scam call center
and they have no idea that that's happening.
So you're stealing their potential victims
and you're giving them a bit of a message about scams.
So it's a good thing, - I think, on top of that
to what you're saying, but like on top of it,
to put them in the do not call back so that it's kind of taking them
out of the system, which is nice too.
So it's like a double whammy there. That's good.
Good stuff.
Yes. She won't get another call from these guys.
The problem is,
she will continue to get calls because her number
is on a list that's being sold online to various scam call centers.
My grandmother and my parents both got rid of their land lines
and the scam calls stopped.
But this shows how miserably Telcos, Police, and Governments
have failed to simply stop phone calls.
Exactly, because it's a scam.
So, yeah, ma'am, when you get these calls, don't push one.
Don't answer it.
This is Peoples' Call Center.
I just want to let you know the you got approached by fake Amazon
and we just calling you to letting you know that you might be get scammed
by these numbers so please do not trust these fake Amazon.
Hey, Jim, just come in and have a look and see what's happened. I think...
Think it's all over.
Oh, they're dropping out.
They all dropped out.
That was maybe the last call that just came through.
Right.
Any idea? The risk of this kind of operation
is that there's usually a manager sitting and listening to calls.
So the odds of getting busted and losing access to the call center is high.
And that's exactly what happened here with Jim's access.
But the Peoples' Call Center, which scammer payback set up,
it ended on a high with this information from Calcutta last night.
Last night, at four in the morning I receive a call from our
double agent who is working right now in in India.
He said, "Art
everybody, all scammers watching your streams,
you made so much noise, guys, this week that they
a couple call centers, they just turned the light off.
So this is amazing. Love, love, love.
Boom, boom, boom, boom. Love you Bro.