this video explains how to fix your
printer when you have a paper jam error
message on your computer or your
printers control panel
clear the paper jam from the back of the
printer first remove any paper from the
input tray
press the power button to turn the
printer off unplug the power cord from
the back of the printer
remove the rear access door or duplexer
check the printer for jammed paper if
you see the paper in the printer remove
the paper by pulling evenly with both
hands to avoid tearing if the paper
tears while removing it from the rollers
check the rollers and wheels for torn
pieces of paper that might remain inside
the printer
if any torn pieces of paper remain
inside the printer more paper jams are
likely to occur if you're using a
duplexer push the latch located on the
top and lower its cover gently remove
any jammed paper from the duplexer make
sure you remove any torn pieces of paper
from the duplexer to prevent future jams
close the duplexer cover
reinsert the rear access door or the
duplexer into the printer check to see
if paper is jammed in the front be
careful when removing paper from the
front it can damage the printer
open the top cover of the printer gently
remove any paper you see make sure you
get all the small pieces that may tear
off use a flashlight to make sure you've
removed all the small pieces from inside
the printer
plug the power cord back in press the
power button to turn the printer back on
try printing a self-test page on the
printer control panel press the setup
button scroll to print report and press
the ok button then scroll to self-test
report and press the ok button if the
page prints successfully you do not need
to continue troubleshooting if the page
does not print continue on to the next
step
printer rollers get dirty from paper
dust ink and oil from your fingers in
this step we'll clean the rollers before
you begin gather the following cleaning
materials a clean lint-free cloth clean
cotton swabs clean water to dampen the
cloth distilled or bottled water is
preferable but not required do not use
alcohol or other chemical cleaners
remove the printers rear access door or
the duplexer clean the rollers visible
in the printer with a clean lint-free
cloth lightly moistened with water
the cloth should be damp but not soaking
wet use your finger to turn the rollers
toward the printer make sure you remove
any build-up or debris from the entire
surface of the roller clean the rollers
with a moistened cotton swab removing
any build-up or debris
these rollers are difficult to reach but
they are the most important to clean
if these rollers inside the printer are
not cleaned this problem will continue
because these are the rollers that feed
paper into the printer while the rear
door or duplexer is off check the
rollers note if any rollers are missing
do not roll freely and are springy when
you push on them these conditions could
prevent rollers from feeding properly
and mean that the rear door or duplexer
needs to be replaced
if you're using a duplexer also clean
the inside rollers on the back panel of
the duplexer clean the rollers inside
with a clean lint-free cloth lightly
moistened with water the cloth should be
damp but not soaking wet make sure you
rotate the rollers as you clean them to
remove any build-up or debris from the
entire surface of the roller replace the
printers rear access door or the
duplexer plug the power cord back in
turn the printer on
load paper into the input tray
try printing a self-test page on the
printer control panel press the setup
button scroll to print report and press
the ok button then scroll to self-test
report and press the ok button if the
page prints successfully you do not need
to continue troubleshooting
if the page does not print continue on
to the next step if you've tried
everything described in this video and
you still have a problem your printer
likely needs some type of service
contact HP to find out what the support
options are for your printer
your options for service may vary
depending on how long you've owned the
printer and what country you live in