This video explains how to fix your printer when you have a carriage jam error message
on your computer or your printer's control panel.
Turn the printer off and then on again. This will sometimes fix the issue.
Press the power button to turn the printer off. If the printer doesn't turn off, it
may have a paper jam, which we'll talk about shortly.
If it does turn off, wait sixty seconds. Then press the power button to turn the printer
back on. This resets the print mechanism.
Once the printer is back on, try printing a self test page to see if you receive the
message again.
On the printer control panel, press the Setup button.
Scroll to Print Report and press the OK button. Then scroll to Self-Test Report and press
the OK button. If the page prints successfully, you do not
need to continue troubleshooting. If the page do not print, continue on to the next step.
A paper jam might cause your carriage jam. Clear the paper jam from the back of the printer
first. Remove any paper from the input tray.
Press the power button to turn the printer on.
While the printer is still on, unplug the power cord from the back of the printer.
Remove the rear access door or the duplexer. Check the printer for the jammed paper. If
you see the paper in the printer, remove the paper by pulling evenly with both hands to
avoid tearing. If the paper tears while removing it from
the rollers, check the rollers and wheels for torn pieces of paper that might remain
inside the printer. If any torn pieces of paper remain inside the printer, more paper
jams are likely to occur. If you are using a duplexer, push the latch
on top of the duplexer and lower its cover. Gently remove any jammed paper from the duplexer.
Make sure you remove any torn pieces of paper from the duplexer to prevent future jams.
Close the duplexer cover. Re-insert the rear access door or the duplexer
into the printer. Check to see if paper is jammed in the front.
Be careful when removing paper from the front. It can damage the printer.
Open the top cover of the printer. Gently remove any paper you see. Make sure
you get all the small pieces that may tear off.
Use a flashlight to make sure you removed all small pieces from inside the printer.
When you've removed the paper, close the top cover.
Plug the power cord back in. Press the power button to turn the printer
back on.
The printer will reset itself. As it resets you will hear the printer preparing to print
again. It may take longer than it usually does to turn back on.
Try printing a self-test page again. On the printer control panel, press the Setup
button. Scroll to Print Report and press the OK button.
Then scroll to Self-Test Report and then press the OK button.
If the pages print successfully, you do not need to continue troubleshooting. If the pages
do not print, continue on to the next step. Use the following steps to make sure the carriage
can move freely. With the printer turned on, lift the top cover
of the printer. While the printer is still on, disconnect
the power cord from the back of the printer. Check for any obstructions under and around
the carriage that could prevent it from moving. Make sure the carriage can move freely by
gently pushing it to the left and then to the right. This helps find any obstructions
that might block the movement of the carriage. Close the top cover.
Reconnect the power cord to the back of the printer.
Press the power button to turn the printer on.
Try to print a self-test page again. On the printer control panel, press the Setup
button. Scroll to Print Report and press the OK button.
Then scroll to Self-Test Report and then press the OK button.
If the pages print successful, you do not need to continue troubleshooting. If the pages
do not print, continue on to the next step. Sometimes improperly inserting cartridges
can cause a carriage jam. Let's make sure that the cartridges are properly inserted.
To make sure the cartridges are in correctly, first press the power button to turn the printer
on. Then open the top cover of the printer to
expose the cartridges. Let the carriage settle into the dock.
Then gently press the cartridges down. The cartridge releases, so you can remove it.
Be careful not to touch the copper-colored electrical contacts or ink nozzles. This can
cause clogs, ink failure, and poor electrical connections.
Re-install the cartridges by gently but firmly pushing them into their slots. Make sure that
each cartridge is in the correct slot. Tri color on the left and black on the right.
Close the top cover of the printer. Try to printing a self-test page.
On the printer control panel, press the Setup button.
Scroll to Print Report and press the OK button. Then scroll to Self-Test Report and then press
the OK button. If the pages print successfully, you do not
need to continue troubleshooting. If the pages do not print, continue on to the next step.
If the error message still displays, it might not be the printer. The power source might
be the issue. If the printer is not getting enough power, some features may not work correctly.
Check the power source by first, disconnecting the power cord from the printer.
Then disconnect the power cord from the power strip or surge protector it's plugged into.
Plug the power cord into a wall outlet. And then plug it back into the printer.
Try to printing a self-test page. On the printer control panel, press the Setup
button. Scroll to Print Report and press the OK button.
Then scroll to Self-Test Report and then press the OK button.
If the test page prints successfully, you do not need to continue troubleshooting If
the page does not print, continue on to the next step.
Sometimes the issue can be resolved by resetting the printer.
Make sure the printer is on. If it's off, press the power button to turn it on.
Without turning the printer off, disconnect the power cord from the back of the printer.
Then wait 20 seconds. On the printer control panel, press and hold
the # key and the number three while reconnecting the power cord.
When the display comes on, release the # and 3 keys.
Wait until the printer has finished calibrating and the printer has stopped making noises.
Try to print a self-test page again. On the printer control panel, press the Setup
button. Scroll to Print Report and press the OK button.
Then scroll to Self-Test Report and then press the OK button.
If the test page prints successfully, You do not need to continue troubleshooting. If
the test page does not print, continue on to the next step.
If you've tried everything described in this video and you still have a problem, your
printer likely needs some type of service. Contact HP to find out what the support options
are for your printer. Your options for service may vary depending on how long you've owned
the printer and what country you live in.