this video will show you what to do if
your printer does not pick up or feed
paper from the input tray when you do
have paper loaded and an out of paper
error message displays on the control
panel sometimes the problem can be fixed
just by doing a printer reset
first make sure the printer is powered
on if it is off press the power button
next turn to the back of the printer
without turning the printer off remove
the power cord from the printer
then disconnect the other end of the
power cord from its power source
wait 15 seconds it is important to wait
the full 15 seconds for this type of
reset reconnect the power cord to its
power source
then reconnect the other end of the
power cord into the printer
turn to the front again
if the printer does not turn on
automatically press the power button to
turn it on load paper into the input
tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a printer status report to see if the
issue is resolved on the touch screen
control panel touch the right arrow to
show more options touch setup
touch the down arrow until the reports
option is displayed touch reports and
then touch printer status report to
print the report
if the printer status report prints
successfully the issue is resolved if
the printer status report does not print
go on to the next step
instructions in the input tray and the
condition of the paper you're using can
cause paper not to feed in this step you
will check for any possible obstructions
as well as check the condition of the
paper remove all paper from the input
tray
remove the output tray from the printer
check for obstructions inside the input
tray
use a flashlight to view the mechanism
inside the tray to make sure that
nothing blocks the paper from engaging
with the rollers even small pieces of
paper can cause paper feed issues remove
any obstructions or pieces of paper
found in the input tray
reinsert the output tray into the
printer
examine the stack of paper remove any
damaged paper you find make sure that
there are at least 10 sheets of plain
white paper but no more than 25 sheets
in the paper stack the printer can hold
more sheets of paper but this number is
best for testing
make sure all the paper is the same size
and type then tap it on a flat surface
to get the edges perfectly aligned
finally load paper into the input tray
until it stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a printer status report to see if the
issue is resolved on the touch screen
control panel touch the right arrow to
show more options touch setup touch the
down arrow until the reports option is
displayed touch reports and then touch
printer status report to print the
report
if the printer status report prints
successfully the issue is resolved if
the printer status report does not print
go on to the next step
printer rollers get dirty from dust
paper fiber and other debris
in this step we'll clean the rollers
before you begin gather the following
cleaning materials clean lint-free
cloths clean cotton swabs clean water
distilled or bottled water is preferable
but not required
do not use alcohol or other chemical
cleaners remove the paper from the input
tray
press the power button to turn off the
printer turn to the back of the printer
unplug the power cord if you have a rear
access panel locate the gray tab on the
left side and push it inward to
disengage the latch pull straight out
and to the left to remove the panel if
you have a duplexer place your hand on
the right side and push towards the left
side of the printer
this will disengage the duplexer from
the printer pull straight out to remove
it clean the rollers visible in the
printer with a clean lint-free cloth
lightly moistened with water the cloth
should be damp but not soaking wet
wipe each roller starting on the right
side of the roller and wiping to the
left
use your finger to turn the rollers up
as you finish cleaning a section of the
roller
make sure you remove any build-up or
debris from the entire surface of the
rollers
look for the paper pick rollers farther
inside the rear of the printer
clean the rollers with a moistened
cotton swab removing any build-up or
debris
these rollers are difficult to reach but
they are the most important to clean
if these rollers inside the printer are
not cleaned this problem will continue
because these are the rollers that feed
the paper into the printer
on the duplexer a rear access panel
check the hard plastic rollers note if
any rollers are missing don't roll
freely or are not springy when you push
on them these conditions could prevent
rollers from feeding paper properly and
mean that the duplexer or rear access
panel needs to be replaced if you have a
duplexer hold it with two hands and push
down on the two tabs on both ends to
unlatch it
clean the surface of the rollers in the
duplexer the same way you clean the
rollers inside the printer
allow the rollers the duplexer to dry
for 10 to 15 minutes reattach the
duplexer by inserting the left side
first into the back of the printer with
the left side in place push the right
side straight in until the duplexer is
securely locked in place if you have a
rear access panel you can reinsert it by
gently pushing the tabs on the right
side of the rear access panel into the
appropriate slots on the printer push
the door forward until it snaps into
place reconnect the power cord go back
to the front
press the power button to turn the
printer back on
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a printer status report to see if the
issue is resolved on the touch screen
control panel touch the right arrow to
show more options touch setup touch the
down arrow until the reports option is
displayed touch reports and then touch
printer status report to print the
report
if the printer status report prints
successfully the issue is resolved if
the printer status report does not print
try printing it again listen for the
rubber paper-pick rollers you should be
able to hear them rotating then try
slowly pushing the paper farther in
until the roller engages to pick up the
paper be careful to only push one sheet
of paper and not to push it in too far
this can cause paper jams if the printer
status report does not print when slowly
pushing the paper farther in repeat the
previous step to clean the rollers again
if the issue continues after repeated
cleaning skip the next step and service
the printer if the printer status report
prints when slowly pushing the paper
farther in try printing the original
document again the paper might not have
been loaded far enough into the printer
if the issue is resolved there's no need
to continue troubleshooting if the paper
only feeds through the printer when you
slowly push it farther in repeat the
previous step to clean the rollers again
if the issue continues after repeated
cleaning skip the next step your printer
may need to be serviced the printer
might not pick up paper if the paper
size and type in the paper tray do not
match the size and type settings in the
print driver in this step we'll make
sure the paper settings in the print
driver match the settings for the paper
you are trying to use on your computer
return to the document in the program
you were trying to print from when the
issue occurred
on your keyboard press ctrl and P to
bring up the printing properties window
click properties' when the properties
box opens click the paper/quality tab
select the paper size drop-down menu and
then choose the appropriate paper size
select the media drop-down menu and
choose the appropriate paper type
click OK at the bottom of the properties
box click print to print the document if
the document prints successfully the
issue is resolved if the document does
not print go on to the next step if
you've tried everything described in
this video and you still have a problem
your printer likely needs some type of
service
contact HP to find out what the support
options are for your printer
your options for service may vary
depending on how long you've owned it
and what country you live in