- [Narrator] Wonderflow AI is able to analyze vast amounts
of unstructured and structured feedback
from over 200 public and private sources,
including ratings and reviews from e-commerce platforms
and app stores, call center data, emails and chat.
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The AI-driven analysis of reviews unveils crucial insights,
such as the analysis and trends for several business KPIs,
such as CSAT, NPS and CES.
It also highlights the features
that your customers are mentioning the most
in their reviews, their sentiment while doing so
and how each affects DCX Core.
These insights can be read and used by stakeholders
across the enterprise,
using Microsoft Dynamics 365 Customer Voice,
Wonderflow on dashboard or other BI platforms.
With Wonderful built
into the new Dynamics 365 Customer Voice platform,
you can now easily enreach
your direct survey feedback data
with the analysis of online customer reviews,
like the ones that you find on Amazon.
Dynamics 365 Customer Voice makes it easy for you
to collect customer feedback and get insights
by sending surveys from the portal.
For this demo, we will use a recently created survey.
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Customer Voice includes a satisfaction metric dashboard
that reports the customer satisfaction results
from your surveys.
Thanks to the new integration with Wonderflow,
you can enrich this data
by integrating other feedback records,
such as customer feedback of all kinds
from e-commerce platforms.
To get started, you can simply add a URL
to our product page that contains customer reviews.
In this case, we will use the product page from Amazon.
Wonderflow will extract and analyze the customer rating,
and more importantly,
the free text comments on your target URL,
using our advanced AI.
As with any other metric on Customer Voice,
you can set up alerts.
For example, you could receive a notification
when your star rating drops.
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Once reviews are analyzed,
they are pulled inside the Customer Voice dashboard.
The new analytics and visualizations
will appear together with your direct survey insights.
The analytics will show how the rating
of the product changes over time,
as well as what features are mentioned more frequently
by your customers together with their sentiment score.
You can also change your data view by applying filters
such as the date filter.
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In this way, you can drill down on your analytics,
and for example,
check the specific NPS results for a certain day.
This makes it easy to identify issues
and spot opportunities.
Using Wonderflow together
with Microsoft Dynamics 365 Customer Voice lets you track
the actual reviews on your product
without having to leave the dashboard.
As you can see Wonderflow analysis has identified
the specific features that are mostly mentioned
in customer reviews, and also determine the sentiment
that is associated with them.
You can review these insights on Customer Voice
on Wonderflow proprietary dashboard called the Wonderboard,
or on any other business intelligence platform.
Wonderflow integration with Dynamics 365 enables you
to integrate even more insights from customer feedback
into your Customer's Voice portal
and helps you discover important insights
to build better products and services
that exceed customer's expectations.
Visit aka.ms/Wonderflow
to learn more about the integration between Wonderflow
and Microsoft Dynamics 365 Customer Voice.