this video explains how to fix your
printer when the ink Carriage stalls and
an attention icon displays on the
control panel turn the printer off and
then on again this will sometimes fix
the
issue press the power button to turn the
printer off if it does not turn off you
might have a paper jam we will address
paper jams in this video in a few
minutes once the printer is off wait 60
seconds it is important to wait the full
60 seconds to allow the print mechanism
to
reset then press the power button to
turn the printer back
on wait for the printer to turn on and
stop making
noise load paper into the input tray
until it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a page directly from the printer's
control panel to see if the issue is
resolved to print a page from the
printer control panel press and hold the
black and color copy buttons release
both buttons at the same time if the
page prints successfully the issue is
resolved if the page does not print go
on to the next step your Carriage Jam
might be caused by a paper jam or by
foreign objects that have become stuck
in the
printer do not remove Jam paper at this
time begin by removing any loose paper
from the input or output
tray press the power button to turn off
the printer in some cases it may not
turn off whether or not the printer
turns off in the next step we need to
unplug the printer turn to the back of
the printer
remove the USB cable from the
printer unplug the power
cord look inside the input tray and
remove any foreign objects such as
paperclips or pens that might have
fallen inside use a flashlight to
illuminate the
area use your fingers to move the pick
mechanism located inside the input tray
and remove any foreign objects that are
found
ensure there are no foreign objects
remaining inside the input tray this
could result in further jams or damage
the
printer turn back to the
front close the input and output
trays turn the printer so that you can
access its unders side
locate the cleanout door and press the
tabs on either side to open
it carefully remove any paper you see if
the paper Tears while removing it check
inside the door for any torn pieces of
paper that might remain inside the
printer if any torn pieces of paper
remain inside the printer more jams are
likely to occur close the cleanout door
and gently Push the door forward until
it snaps into place
turn the printer over and return it to
its normal
position open the input and output
trays turn to the back of the
printer look inside the input tray for
any foreign objects that might have
shifted when the printer was turned over
use a flashlight to illuminate the area
use your fingers to move the pick
mechanism located inside the input tray
and remove any foreign objects that are
found turn back to the
front open the cartridge access door
check the area for jammed paper
carefully remove any paper you see if
necessary pull evenly with both hands to
avoid
tearing close the cartridge access door
if you cannot remove jammed paper from
the underside or inside of the printer
then we will attempt to remove it from
the front check the paper output tray
for any jammed paper if you see any
paper remove it by pulling evenly with
both hands to avoid tearing if the paper
Tears while removing it check inside the
door for any torn pieces of paper that
might remain inside the printer if any
torn pieces of paper remain inside the
printer more jams are likely to occur
turn to the
back reconnect the power
cord turn to the
front if the printer does not
automatically turn on press the power
button on the control panel to turn on
the
printer load paper into the input tray
until it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a page directly from the printer's
control panel to see if the issue is
resolved to print a page from the
printer control panel press and hold the
black and color copy buttons release
both buttons at the same
time if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step use the following steps to
make sure the carriage can move freely
the printer must still be on for these
steps to work remove the paper from the
input
tray open the cartridge access door so
that you can view the carriage The
Carriage will move to the center of the
printer turn to the
back while the printer is still on
disconnect the power cord from the
printer then disconnect the other end of
the power cord from its power source
turn to the
front look inside the printer and check
for obstructions around the carriage
that could prevent it from moving use a
flashlight for proper viewing remove any
obstructions that are found if the paper
tears when you remove it from the
rollers check the rollers and wheels for
torn pieces of paper that might remain
inside the printer
if pieces of paper remain inside the
printer more jams are likely to
occur reach inside the printer through
the cartridge access door and then
manually move the
carriage remove any obstructions that
are found while moving the
carriage ensure the carriage moves
freely from all the way to the right to
all the way to the left
once all obstructions are removed and
the carriage can move the full width of
the carriage path close the cartridge
access
door turn to the back of the
printer reconnect the power cord into
its power
source then reconnect the other end of
the power cord into the printer turn to
the front of the
printer if the printer does does not
automatically turn on press the power
button on the control panel to turn on
the printer load paper into the input
tray until it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a page directly from the printer's
control panel to see if the issue is
resolved to print a page from the
printer control panel press and hold the
black back and color copy buttons
release both buttons at the same
time if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next
step sometimes improper installation or
placement of the ink cartridges can
cause a carriage Jam in this step we'll
fix this problem the printer must still
be on for these steps to work
remove the paper from the input
tray open the cartridge access door The
Carriage moves to the center of the
printer when the carriage stops moving
lightly press down on the cartridge to
release it then pull the cartridge out
to remove it from the
slot remove both
cartridges when handling the cartridges
be aware of of the electrical contacts
and ink nozzles be careful not to touch
the contacts or nozzles because touching
these can cause clogs ink failure and
poor electrical connections check for
obstructions under and around the
carriage use a flashlight to illuminate
areas for proper
viewing remove any obstructions that are
found make sure that you reinstall each
cartridge in its correct slot tricolor
on the left and black on the right
holding the cartridge by its sides with
the nozzles facing downward slide it
directly into its correct slot push the
cartridge forward into the slot until it
snaps into place reinstall the second
cartridge in the same
manner when the cartridges are in close
the cartridge access
door load paper into the input tray
until it stops
Slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper try printing a
page directly from the printer's control
panel to see if the issue is resolved to
print a page from the printer control
panel press and hold the black and color
copy buttons release both buttons at the
same
time if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step if the error message still
displays it might not be the printer the
power supply might be the issue remove
the paper from the input
tray press the power button to turn off
the
printer go to the back of the
printer disconnect the power cord
then disconnect the other end of the
power cord from its power source plug
the power cord directly into a wall
outlet then plug it back into the
printer move back to the
front press the power button to turn the
printer back
on load paper into the input tray until
it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a page directly from the printer's
control panel to see if the issue is
resolved to print a page from the
printer control panel press and hold the
black and color copy buttons release
both buttons at the same
time if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next
step sometimes the issue can be resolved
by resetting the printer the printer
must still be on for these steps to
work remove the paper from the input
tray turn to the back of the
printer while the printer is still on
disconnect the power cord from the
printer then disconnect the other end of
the power cord from its power source
wait 15 15 seconds it is important to
wait the full 15 seconds to allow the
print mechanism to reset reconnect the
power cord into its power
source then reconnect the other end of
the power cord into the
printer move back to the
front if the printer does not
automatically turn on press the power
button on the control panel to turn on
the printer load paper into the input
tray until it
stops Slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a page directly from the printer's
control panel to see if the issue is
resolved to print a page from the
printer control panel press and hold the
black and color copy buttons release
both buttons at the same
time if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step if you've tried everything
described in this video and you still
have a problem your printer likely needs
some type of service contact HP to find
out what the Support options are for
your printer your options for service
may vary depending on how long you've
owned it and what country you live in