Update the Firmware on an HP Printer
HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes.
Update the firmware regularly to get the most out of your printer.
In this video learn how to update the firmware for your HP printer by using the HP Smart app,
directly from the printer, or download printer firmware from the HP website.
How to update firmware using the HP Smart app.
Open the HP Smart app, and then create an account or sign in.
If you do not have HP Smart, download it from 123.hp.com or your app store.
On the app home screen, select your printer.
Under Settings, select Advanced Settings or Printer Home Page (EWS).
Select Tools or Web Services.
Select Printer Updates or Product Update.
Select Firmware Updates.
Then, when prompted, enter the PIN number for your printer.
The PIN can be found on the label inside the cartridge access area of your printer.
Select Check Now.
Any firmware updates automatically download and install onto your printer.
Caution: Do not turn off the printer during a firmware update. This can permanently damage your printer.
How to Update Firmware Directly from the Printer
Many HP printers support updating the firmware directly from the printer control panel when connected to the internet.
Make sure the printer is connected to the internet using a wireless or Ethernet connection. USB connections do not work.
On the printer, open the Setup, Service, or Settings menu.
Select Preferences, Printer Maintenance, or Tools if necessary, and then select Web Services, Printer Update, or LaserJet Update.
Sign up or accept the terms of service if prompted.
Then follow the instructions to turn on Web Services and set up automatic updates.
If the printer does not automatically check for an update, tap Check for Updates or a similar option.
How to Update Firmware from the HP website (Windows or Mac)
Make sure the printer is powered on and connected to your computer.
Open a browser and go to support.hp.com/drivers
Select Printer, and then type your printer model.
Select Submit.
Select your product from the list that displays.
Select Firmware from the list of drivers, click Download next to the update, and then follow the instructions.
Note: If you don't see a firmware option, there are no firmware updates for your printer.
For Windows computers, on the HP Printer Update screen, check the status of your printer.
If your network printer doesn't display, use a USB cable to temporarily connect your printer to the computer.
Wait 20 seconds, then select Refresh
If the status is Ready, select the check box next to the serial number, and then select Update.
If the status is Up-to-Date, your printer firmware is up to date.
For Mac computers, on the HP Firmware Updater screen, select the name of your printer, and then select Continue.
On the update information step, review the results.
If the option to re-flash your device displays, click Continue to update the firmware.
If there are no device upgrades available, your printer firmware is up to date.
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