so the printer is experiencing a jam you
might see a message on the control panel
telling you the carriage or some paper
is jammed in the printer let's walk
through troubleshooting this issue
together first turn the printer off and
then on again press the power button
once to turn it off and then again to
turn the printer on sometimes the
printer won't turn off you may have to
disconnect the power cable reconnect it
and then turn the printer back on
printer sometimes indicate false errors
power cycling the printer can reset the
print mechanism and clear these up if
the error is resolved then we do not
need to troubleshoot any further if the
error message displays again we should
check the paper path check the paper
path from the back of the printer trying
to clear jams from the front trays can
cause damage to the printer so always
attack paper jams from the back turn the
power off by disconnecting the power
cord from the back of the printer while
the printer is powered
on remove the rear access door locate
the tabs on both sides of the rear door
press them Inward and then pull the door
away from the printer if you can see
paper jammed in the printer gently
remove it from the rollers when possible
grab both edges of the jammed paper and
pull with even pressure to prevent
tearing make sure you remove all paper
from the rollers including small scraps
which might cause further their jams
while you have the rear door removed
check the rollers on the door check for
any missing rollers they should roll
freely and feel springy if they are
missing locked up or don't roll freely
or have some give when you push on them
VI can cause the paper to jam and the
rear door should be replaced once all
the paper is removed reinstall the rear
door align it with the printer and then
push it forward until it snaps into
place reinsert the power cord to the
back of the
printer turn the printer back on and
then touch okay to resume the current
job if the error displays again check
the inside of the printer for additional
jams while we've removed this paper jam
I'd recommend checking the other areas
I'll show you in just a moment to make
sure there isn't paper or paper pieces
that that may cause carriage or paper
jams in the future to check the rest of
the paper path check for jams through
the cartridge access store jammed paper
in this area of the printer can cause
the carriage to get stuck on one side or
in the middle of the printer you need to
clear any jams and obstructions in the
carriage path and then reset the printer
here's how to check the rest of the
paper
path without turning the printer off off
disconnect the power cord USB and
ethernet cables from the back of the
printer we'll reconnect them later but
set them aside for now note it is
important that the power is disconnected
in this
procedure we do not want to damage the
printer or ourselves with electric
shocks open the cartridge access door by
lifting the front center of the printer
check where the carriage is stuck and
look for jammed paper or other
obstructions paper might be jammed
anywhere along the carriage path so make
sure you check the entire length of the
axis including the carriage service
station all the way to the right these
sample pictures show paper stuck in the
side of the printer that will cause
future jams or other
problems use a flashlight to check the
areas inside the printer our next step
is to try and move the carriage back and
forth there's one thing you'll want to
be careful of as as you do this if the
carriage is properly docked on the right
side of the printer as shown here do not
try to force it to move when it is
docked or you could break the printer if
it is not docked try moving the carriage
from one side to the other if you cannot
move the carriage easily with your hand
check for obstructions or additional
paper once you've checked the carriage
path and can move the carriage freely
back and forth along the printer check
again for any paper scraps in particular
look at the service station on the right
hand side of the printer remove any
paper or scraps you find and then close
the cartridge access door reconnect the
power and Ethernet or USB cable to the
back of the printer it should turn on
automatically but if it doesn't press
the power
button Note the printer needs to warm up
for up to 2 minutes so let it complete
the warmup to test the printer at this
stage if the power light is on and
steady print a self test page press the
setup button on the control panel use
the arrows to select print report select
self test report and then press okay
wait for the printer to print the self
test page if the printer prints the self
test page you do not need to continue
troubleshooting just reconnect the USB
cable and make sure you can print from
the computer if the printer does not
print the self test or the power light
is blinking with the carriage or paper
stalled again continue troubleshooting
at this point we need to make sure the
printer has enough power to function
correctly to do this plug the printer
directly into a wall outlet disconnect
the printer power cord from any surge
suppressors or power strips and then
plug it directly into a wall outlet note
any device between the wall outlet and
the printer can limit the current
getting to the printer too little
electricity arriving at the printer May
prevent the motor from having the power
to move the carriage try to print again
if the print job is successful the issue
is resolved if the issue is not resolved
and the printer is still indicating a
jam condition your printer likely needs
some type of service contact HP to find
out what the Support options are for
your printer your options for service
may vary depending on how long you've
owned the printer and what country you
live in