this video shows how to troubleshoot
your notebook using Windows 8 when it
starts but the screen remains
blank follow these steps if your
notebook computer turns on but the
screen remains
blank a hard reset can resolve many
issues that cause a blank
screen first press the power button to
turn off the notebook
disconnect all devices from The Notebook
remove any USB devices and media
cards disconnect the AC power
adapter and remove the
battery press and hold the power button
button for at least 15
seconds reconnect the AC adapter but do
not connect the
battery press the power button to turn
on the notebook if the screen turns on
the issue is resolved if the screen is
still blank continue to The Next
Step the screen might remain blank if
there is a problem with the LCD
display test the display by connecting
an external
monitor if you're having trouble viewing
the external monitor press the F4 key to
switch between the
screens if an image displays on the
external monitor there might be a
graphics driver conflict with the
notebook's LCD
display with the external monitor
connected go to support.hp.com
and click on the software and drivers
tab to download and install the latest
drivers for your
computer if the screen is still blank
continue to The Next
Step many HP notebooks have an emergency
BIOS Recovery feature that allows you to
recover and install the last known good
version of the BIOS from the hard
drive follow these steps to recover an
earlier version of the BIOS you will not
be able to see anything on the
monitor press the power button to turn
off the
notebook plug the notebook into a power
source using the AC power
adapter press and hold the Windows key
and the b key at the same time while the
notebook is
off while pressing the windows and B
Keys hold down the power button for 1
second
then release the power button and the
keys the power LED light remains on and
the screen remains blank for about 40
seconds the BIOS update begins if the
screen is still blank continue to The
Next
Step removing and replacing the memory
modules might resolve blank screen
issues follow these steps to remove the
module then place it back in the memory
slot
open your internet browser and go to
support.hp.com
type your model number and replace
memory into the HP support Page search
field to find steps specific for your
computer
model follow these steps to drain all
the power from The Notebook to prevent
accidental damage to the electrical
components turn off the notebook by
pressing and holding the power power
button for 30
seconds unplug the AC adapter from The
Notebook slide and hold the battery
release latch to unlock the
battery lift the battery
out loosen the screws on the memory
compartment cover then lift up and
remove
it
pull the retention Clips away from the
sides of the memory module then pull the
module out of the
slot do not touch the metal contacts to
prevent damage to the memory module
grasp the memory modules from the
edges hold the memory module at a 45°
angle and align the notched edge of the
module with the tab in the slot firmly
press the module into the
slot pivot the top edge of the memory
module downward until the retention
Clips snap into
place then place the cover over the
memory compartment and tighten the
screws plug the AC adapter back into the
notebook then connect the AC adapter to
a working power
supply while the computer is off place
the battery into the base enclosure and
press until the retention Clips click
into
position power on your notebook and
check to see if Windows
loads if the computer fails to boot to
the Windows desktop after trying all
steps contact HP to find out your
support options your options for service
might vary depending on how long you
have owned the computer and what country
you live
in you can find additional helpful
videos at
hp.com/supportvideos
and on our YouTube channel
youtube.com/ howto for
you