hi everyone this is your contact center coach here to talk about one of the key aspects of
being successful in any company being a great team player in this video we'll talk about what a team
player is why that's important and i'll give you seven tips for being a great team player
this video is brought to you by benchmark portal the source for contact center training
certification benchmarking and consulting services if you like this video please subscribe and hit
the like button below to keep getting more helpful videos just like this one if you were asked
are you a team player what would you say well of course the appropriate answer is yes
but why is that important in a contact center after all it's not like a football team right
wrong working in a contact center is exactly like working on a football team
if blocking and tackling isn't done well if players are late getting on the field or if
someone commits a personal foul that has an impact on everyone else and could make a big difference
in winning or losing the game in a contact center winning game means keeping customers which has a
huge impact on the success of your company and your career teamwork in a contact center may not
seem obvious but happens every day in the role you play just like a linebacker or quarterback plays a
specific role depends on other people for success regardless of your job title being a team player
can increase your impact in the workplace making you more valuable to your company your co-workers
and the customers you serve so what can you do let's look at seven tips for being a great
team player that you can put into play right away first of all be reliable and trustworthy
someone others can depend on for high quality work on time all the time make yourself a master
of your game by adhering to schedules so that you don't throw off the workflow of your team
being a team player means being open to others ideas and perspectives in fact the strongest team
players solicit feedback from their co-workers and take coaching well always looking for ways
to improve professionally understand how each of your colleagues works and appreciate their style
tailoring your communication style to the different personalities you work with
can help you to avoid issues with other co-workers and allow you to collaborate more effectively
let's face it as a team there's going to be some blown plays
but getting hung up by mistakes only makes things worse that's why adaptability is
crucial instead of being upset that something didn't work out or looking for someone to
blame take a step back and say okay that didn't work what can i do to make it work
a healthy work culture is also critical to teamwork office politics or gossip can create
a toxic work environment even when you're working remotely to avoid this always treat others with
respect and don't engage in office gossip in fact make yourself the place where gossip goes to die
to distinguish yourself as a team player and a leader you have to focus on the bigger picture
especially on group projects after all you may have done a stellar job on something you were
responsible for but that matters little if the team fails to achieve its goals
finally to establish yourself as a team player and develop healthy relationships with others
give credit where it's due ideal team players are humble quick to point out
the contributions of others and slow to seek attention for themselves they share
credit emphasize team over self and define success collectively rather than individually
so what can you do to be a great team player well you can start by not waiting for someone else to
make the first move instead look for opportunities for you to demonstrate team play at work at your
next department meeting publicly thank a co-worker who helped you out or congratulate someone on a
great call you overheard by taking the first step in celebrating a co-worker's success
that person is likely to do the same in the future that builds a positive environment while
establishing you as a team leader always willing to do everything you can to support your team
and the organization you represent making all of these tips a daily routine not only helps to build
a positive work environment but it positions you as a leader in your company and it's the leaders
that get noticed and rewarded in a way that benefits you in your career well that's all
for now i hope you found this video helpful if so please subscribe like and comment below we'd
love for you to share your ideas on teamwork with other professionals just like yourself and don't
forget to check out some of our great training programs through the link in the description below
this is your contact center coach saying game over thanks for taking the time to
make yourself a better player for your company and for your customers now go out there and be great