hey it's paul from wondershare mobile trans and it's really good to see you back on the channel
and today we're going to tackle something that we get quite a lot of messages about
and that is that people seem to be having a lot of problems with the chat app viber
so we will go through some of the most popular problems that people are having and hopefully
by the end of today's video you will know how to fix those problems but before we carry on
if you're new here to the mobile trans channel then why not subscribe to the channel so you
don't miss out on any of the videos that we upload because we upload tips tricks unboxings we do it
all here at mobiletrans so why not go ahead and subscribe and let's get on with the video
this video will be about trying to help you out with those problems that you have
with viber and like i mentioned in the intro we get a lot of questions about this over on our
facebook page and our twitter page and even in our youtube comments people are always asking us what
are the best solutions to some of the most popular problems that people have with viber so we'll get
into that but before we start by giving you these tips and tricks what we're going to suggest is
that you actually back up your viber chats and you might be sat there thinking how do i back
up my viber chats well luckily for you we have a solution called mobile trends mobile trans is a
piece of software that allows you to backup your viber chats your whatsapp chat it allows you to
restore your iphone and it even allows you to move your whatsapp chat from an android to an iphone
or vice versa so if you've not downloaded this app go ahead and download it from the official
mobile trans website and if you look in the description below you will see a link that will
take you to that official site okay so once you've downloaded that mobile trans software the first
thing you'll need to do is then go and open up the software and have a little look around it yourself
but when you're ready to back up your vibe chats what you'll need to do is on that left-hand side
just click on the whatsapp backup option in here you will see a list of apps that you can actually
back up the chats for wechat viber whatsapp but of course for this one you will need to click
on viber the next thing to do is then go and get your phone and connect it to your computer and
just make sure that the cable you're using works because your phone will need to stay connected
for the entirety of the process once you click next your phone should be automatically detected
by mobile trans and it will show you what it can back up and the next step might be a little bit
difficult all you have to do is go and click start it is that simple click start in that bottom right
hand corner and depending on how many chats or how much data you have to transfer to your computer
it may take a little bit of time or it could be done instantly but just sit back and relax
and then mobile trans will do all the magic in the background okay now that all your chats are
safe and secure and backed up we can go through some troubleshooting to help you with some of the
most common problems that people have with viber and believe it or not one of the biggest problems
that we get asked about all the time is that we get asked why are my messages or my pictures not
sending through the viber app and of course viber as we already know takes advantage of mobile data
and wi-fi and can't work without being connected to either one of these methods and sometimes it is
a really easy fix that you may have just knocked off your wi-fi by mistake if you're at home or
if you're out and about your mobile data just might not have been switched on so you can solve
most of the problems by just switching on your wi-fi or your mobile data and
there we go it should work but there is also another fix mostly used for ios users
if you're using this ios app and having these problems first of all go and grab your iphone
and open viber and then head into the settings when you're here you'll need to find the privacy
tab and then find collect analytics and then when you've found that button you just need to click
disable for some reason this helps messages and images send a little bit better on the viber ios
app so if you go and disable those analytics then hopefully your messages will now start
sending the next issue with viper is one that i have myself and it really irritates me and it's
the fact that sometimes that your vibe app will just not call by this i mean if you're getting
an incoming call then you can't hear that ring on the viber app and of course your phone might
be set to do not disturb or on to silent and that is absolutely normal those calls would
not come through but in many cases especially for me this isn't the case my phone would be on
loud and usually your phone won't ring what will happen is that viber will send you a notification
to say that someone is calling you but you can't hear it ring and that's no good so let me show you
how you can actually go ahead and hear that ring so to solve this go to your wi-fi settings choose
advanced and check keep wi-fi on when screen times out sometimes it's just a point where your phone
is not actually using wi-fi when your screen is locked so that is a really easy fix and that is
the really easy fix for android if you're using viber on there but with iphone it's just a little
bit different so this is what you need to do for that you can choose notification settings inside
your iphone settings app so what you'll need to do is go into the viber app in the settings click on
notifications and then you should see something that says go to alert style here you can choose
either alert or banner this now means that you will be able to hear those viva messages as
they come through onto your iphone and hopefully never miss a call again and as we're talking about
incoming calls on viper there's also a problem where sometimes if you're getting a video call it
will just not work and video calls at the moment where we are in life are really important to get
this issue fixed we've had reports of this not working on iphones and android phones so hopefully
what i'm gonna tell you will help you out and the first thing you need to do of course is open
viber and go into the settings when you're inside those settings just have a little look around and
find calls and messages and then select viber in calls this then allows your phone to receive
those incoming calls when somebody decides to give you a little call or video call on the viber app
and to allow those video calls all you have to do is just select on there as well and now when
someone sends you a video call that is incoming that should be absolutely perfect but sometimes
viber can mess up the settings just a little bit so it's always important just to go into settings
every now and then and make sure that everything we've told you in this video is still checked
and is still sat in the exact same way to make sure your viber app works perfectly there we go
there are some fantastic solutions there to help you with your viber app and make sure it works
for the best way it possibly can and remember what we spoke about at the start of the video
was that mobile trans software so if you need to back up your viber chats you can do that through
the mobile trans software and if you want to restore your iphone save whatsapp messages or move
whatsapp messages from an iphone to an android or vice versa then why not go and download that
mobile trans software where if you look in the description below you can find the link to make
sure you download that properly if you enjoyed this video why not give it a like share it with
a friend and of course subscribe to the channel so you don't miss out on any of the videos we have
coming up in the next couple of weeks and if you do all of that we will see you on the next video
you