[music playing]
I wanna pay this.
That's incredible.
Trying to rob people without a gun.
You know, I think it's a racket.
That's what it is.
It's like the Gambino family.
[gunshots] I don't want to come back here again.
Thank you.
Have a good day.
OK.
Yeah, she went to lunch.
I just got here.
It's break already.
- I hope she don't smoke. - Hi, sir.
How can I help you today?
You gonna take care of this?
I just need your driver's license,
registration, insurance.
Can you hand me those, please?
[music playing]
Got to get it a little organized there.
As old as I am, I don't be doing too much paperwork.
Well, it's not paperwork.
It's being organized.
Yeah.
I don't know how to do that.
OK.
Driver's license, thank you.
Check on that.
OK.
Registration. All right.
Have those. Let's see here.
What's this?
This is not your insurance.
It's not?
No, it's not.
Do you have your insurance card with you?
Uh-uh.
I think I have it in the truck.
OK, go out and see if you have that.
And I'll take care of you.
Insurance is one of our main priorities.
Can't get out without insurance.
They get an elderly person.
They ask them all kinds of stupid questions.
Yeah, I got it.
I wouldn't treat the elderly people like that.
Sir?
This is not your insurance card.
Oh.
I think this is some type of receipt.
But this is not your insurance card.
Can you see that?
They don't give us a card out.
No, sir.
Everybody has to carry an insurance card.
This is it right here.
The number and everything is on here right here.
No, sir.
That has no information whatsoever on it.
It has to have the effective date with the expiration date.
It has to have the VIN number.
It comes on every statement every month.
This is it right here.
This is not an insurance card, sir.
That's a statement that it's due.
Sir, please step back.
I'm dealing with the owner.
He knows what he has to do.
Don't you, sweetheart? OK.
Please step back, sir.
[bleeps]
OK.
Call your insurance company.
OK?
And they'll fax me a copy over, sir.
- OK. - All right.
Great. - What is she telling you?
They giving you the runaround.
This person just jumped in.
And he's saying that this is, in fact, his insurance.
And it's not.
That's why we do that-- we just want the owner at the window.
The phone number is on there.
The policy number is on there and everything.
And they saying that's not the right one.
You know?
They're full of [bleep].
He has to have insurance.
If he doesn't have that, you know, he can't get the vehicle.
Hello?
Trying to contact the insurance company.
Hello?
The insurance is paid up already.
I paid it last week.
Hello?
I feel pretty bad right now.
They're really getting on my nerves.
Yes, I need you to fax verification to this number
that I'm about to give you.
Right now you're what now?
Oh, my goodness.
Oh, they're socking it to us.
OK, all right.
Thank you.
They say their system is down.
Oh-- I feel pretty bad right now.
Come on. Let's go.
I'm leaving.
I'm going to my insurance agent.
I need an insurance card.
I'll be back.
Yeah.
Don't have any patience left.
[music playing]
That's the insurance card right there.
[ding] I think I'm very close to getting that car.
I'm just walking away.
I don't want to get in no confrontation,
because it's taking my money.
And then they want to take my little peace and happiness.
OK, you're going to drive it out?
Yeah.
I need your license.
Thank you.
It says here you're an unlicensed driver.
No, they couldn't get the information
on the computer or something.
Hold on.
Oh damn.
This is a lot of drama.
These people frustrate you, man.
They take you to the breaking point.
I used to meditate every day.
I didn't get a chance to meditate yet.
They just act like you don't know anything and treat
you like you're stupid.
Yeah, you're good.
Your license is good.
OK, this insurance is for a Ford F-150.
Yeah.
Well, this is a Buick Riviera that you're
getting out of here.
Yeah.
[crickets chirping] What it take to get the Buick out of there?
Well, you're not giving me insurance for a Buick.
Oh, another mix up?
Well, you're going to have to call your insurance company
and have them fax us insurance for the Buick.
Oh, man.
All the systems down today.
[inaudible]
Well, then you're going to have to go there and get
me insurance for the Buick.
All right.
They do have another card, but they just didn't give it
to me like they're supposed to.
Yeah, we gonna have to go to the insurance agency again.
[music playing]
We just went up there for nothing.
This is the card right here.
Well, it won't work for them.
I tried it before.
Oh, I feel sad.
[music playing]
Here to pick up your vehicle?
I got everything processed yesterday.
But I had to get proof of insurance papers.
It must have been faxed in this morning.
I haven't seen anything yet.
But let's check again.
623 here-- I didn't see it yet.
No insurance yet.
[music playing]
This is it.
[applause]
Oh, yeah.
I'm getting the car back.
This is your first time dealing with this, huh?
Yeah.
I never got in trouble in my lifetime.
Well, let's keep it that way.
Even though you was very nice, I don't want to see you again.