>> Female Speaker: Welcome to the Centers
for Medicare and Medicare services module,
an Overview of the HQRP Help Desks.
This module will introduce learners to the various
help desks that are available to providers
who have questions about the HQRP.
This module is the last of five modules
in the larger series focused on Navigating the HQRP Websites.
Learners may choose to listen to the entire series
or may choose to listen to one or two modules
that are of most interest to them,
meaning the modules in this series can be watched
independently or as a group.
Included on slide two is a list of acronyms
that will be used in this module.
Acronyms appear in alphabetical order.
This series has focused on helping learners
understand how to navigate the three HQRP websites.
However, even with the content available across
the websites, hospice providers may still have
unanswered questions.
To help resolve any outstanding questions,
there are several help desks available.
This module will review the help desks,
as well as he types of questions they address.
Across the three HQRP websites there are
a total of seven help desks available to assist you.
The seven help desks are listed here on slide four
and will go over the purpose and scope of each
help desk in more detail.
Before we begin our walkthrough of each
of the seven help desks, please note that these help desks
are not designed to respond to questions or requests
outside of their scope.
This means if you inadvertently submit
your question to the wrong help desk, that help desk will not
address your question directly, and will instead
refer you to the appropriate help desk.
CMS appreciates your patience in these scenarios
and we encourage providers to use this module
as an opportunity to learn about the scope
of each help desk, so that your questions
can be addressed quickly and efficiently.
Let's begin with the hospice quality help desk.
The hospice quality help desk is the general
help desk for the CMS HQRP website.
This is the help desk to refer to for general
policy questions about the HQRP as well as
HIS specific questions.
Including questions on HIS data collection and coding,
HIS reporting requirements, and public reporting of HIS measures.
The hospice quality help desk is an email help desk only.
The email address is listed here on slide six.
Next, we have the QTSO technical help desk,
which is the technical help desk for the QTSO.com website.
The QTSO technical help desk is for questions
regarding HQRP tools and systems,
including questions about the HERT tool.
Issues submitting HIS data in QIES ASAP,
including error messages and record rejections,
and issues accessing and using
the CASPER reporting application.
The QTSO technical help desk can be reached
by email or phone using the contact information
on slide seven.
For hospice CAPS, there are two separate help desks
to assist you.
First, there is the hospice CAPS help desk
for technical assistance.
Questions submitted here will be directed
to the CAPS hospice survey project team.
This includes questions about data submission,
vender authorization, and size exemptions.
This help desk is particularly useful
for survey vendors as its focus is on technical issues.
Next, we have the hospice CAPS help desk
for which questions are directed to CMS staff.
Examples of such questions include how and when
a providers CAPS data will be displayed on hospice compare.
This email may be useful for both providers
and survey vendors.
Contact information for both of the CAPS help desks
can be found on slide eight.
Next, we'll cover the two separate help desks
that are used for requests for CMS review
of HIS and CAPS data.
First, it's important to note that there are
two separate help desks to request CMS review of data.
One is specific to HIS and one is specific to CAPS.
If you submit your request to the incorrect help desk,
it will not be processed.
It will be directed back to you and you may have
to resubmit it.
Seeing that providers only have the 30-day preview
period window to request CMS review of their HIS
or CAPS data, it's important that you are directing
your request to the correct help desk
so that it can be efficiently processed within
the preview period window.
The help desk for requests for CMS review of HIS data
is on slide 10.
This help desk is only used for requests for CMS review
of HIS data on the provider preview reports
during the 30-day preview period window.
CAPS requests for review of data are not accepted
at this help desk, nor are general public reporting
or compare questions.
More information about the procedure and deadlines
for requests for CMS review of HIS data
is available at the hyperlink provided on slide 10.
To request CMS review of your CAPS data,
you must contact a separate help desk.
The email address for requesting CMS review
of hospice CAPS data is provided here.
You may notice this is the same email as the hospice
CAPS help desk for technical assistance.
For more information on the procedure and deadlines
for requesting review of CAPS data,
visit the hyperlink on slide 11.
Last, but not least, we have the reconsideration help desk.
This help desk is where you will submit
two different types of requests.
Reconsideration requests as the name implies,
and also exemption and extension requests
for extraordinary circumstances.
In addition to using this help desk for submitting
your reconsideration or extension and exemption request,
this help desk can also provide you
with general information about each of these requests.
Before you submit either of these requests,
make sure to review the appropriate CMS HQRP
webpage to ensure you have followed all the necessary steps
and have all the necessary documentation
to support your request.
The email for the reconsideration help desk
is listed on slide 12.
Because there are quite a few help desks available to you,
a summary of each help desk and its function
is provided on the help desks tab of the CMS HQRP website.
Which you can see a screenshot of here.
You may wish to bookmark this tab as an easy reference
for determining which help desk to submit
your question to.
This concludes the module and overview
of the HQRP help desks.
After reviewing this module, you should have
a better understanding of the various HQRP helpdesks
available and the topics they cover.
This module is the last of five modules in the series,
navigating the HQRP websites.
The other modules in this training series are listed
on slide 14, and we encourage you to view
these for additional information on the topics listed here.
Thank you for viewing this presentation.
The information presented was correct as of the date
it was recorded.
This presentation is not a legal document,
official Medicare program legal guidance is contained
in the relevant statutes, regulations, and rulings.