Hey guys it's Olivia and I'm back with another video.
So about 8 months ago I made a video showing you guys how to complete a delivery on Uber Eats
in case you were interested in giving it a try, I just wanted to show you guys how the app worked.
And in today's video I'm going to be showing you how to complete a double order. So with Uber Eats
sometimes you'll get one order, you pick it up, you drop it off. Other times you'll get two orders at once.
And so in this week's video I'm just going to show you how to complete those.
I call them double orders, some people call them stacked orders, but they're the same thing.
So now I'm going to go drive around and when a double order comes in I'll show you guys what to do.
The first thing you need to know about double orders is how they appear on your phone.
Sometimes they will come in like this, both orders at once, and you will see a 2 within this green bar.
Other times they will come in separately. So you'll accept one order
and while you're on the way to the restaurant, or maybe sometimes even after you've gotten to the restaurant,
you will have another order pop up and it'll say plus and then a dollar amount
showing how much more you're going to get for completing this second delivery. The second thing
you need to know about double orders is how many restaurants you're going to. So for some double orders
you will go to one restaurant and pick up two orders and then drop them off.
For others you will pick up from one restaurant, then pick up from a second restaurant, and then drop off the two orders.
So first we'll talk about what you do when you pick up two orders from one restaurant.
So you walk into the restaurant and you pick up both orders. This is the first one and this is the second one.
Then you check off that you've picked up both orders, you can rate the restaurant if you want,
and then swipe to start delivery and it will take you to the first to drop off location.
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After you've gotten to the person's house, assuming it's a leave that door order,
click 'Take Photo' and take a picture of their food. Then click 'Done' in the top right corner.
The photo will verify, then click 'Delivered,' and then it will direct you to the second drop off location.
Then you drive to the second drop off location and repeat the same steps.
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After completing the second delivery you're done and now you wait for another order to come in.
Now we're going to move on to double orders that come from two different restaurants.
So first you drive to the first restaurant.
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You pick up the food then swipe for next pick up and it will direct you to the second restaurant.
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Then you pick up the second order, swipe to start delivery,
and drive to the first drop off location.
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Then you take your photo, mark it as delivered, and drive to the second drop off location.
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And repeat the same steps. However, if it happens to be a 'Meet at door' order or a 'Wait in car' order,
you won't have to take a picture of the food you will just hand it to the customer directly.
Another thing of note with double orders is the order in which you drop them off.
So for my first example, this is a type of double order where both come from one restaurant.
So as you can see on this page it says, 'Order 1 of 2 Ashley,' 'Order 2 of 2 Kevin,' however,
if I click the three lines in the top right corner you can see that I'm actually dropping off for Kevin first.
So the order the names show up in on the pick up screen is not necessarily the order of the drop off.
And the same goes for double orders that are from different restaurants.
So here I have an example where the first pick up is from Scarborough Diamond Pizza for Rachael,
but if you click the three horizontal lines you can see that the first pick up is Scarborough Diamond Pizza
but Rachael is the second drop off. So when picking up from two different restaurants
the first order you pick up is not necessarily the first order you drop off.
So why is this information helpful? For me I use it to decide where I'm going to put the food in my car.
So here's another example; I have one pickup for Cash and one for Malhar and Cash's name shows up first.
And when I click the three horizontal lines, I am in fact dropping off for Cash first.
So when I'm putting the food in my car I put Cash's food on the front of the seat
and Malhar's food at the back. That way when I get to Cash the food is within easy reach because
I put it in front of the order that I'm going to be dropping off second.
So knowing the order in which you have to drop things off can help you to decide where to put your food.
Another thing I want to point out is, you know how I said there's two different ways a double order can come in?
If a double order comes in like this, where it's two orders popping up on your phone at the same time,
that doesn't necessarily mean both orders are from the same restaurant.
So as you can see it lists the restaurant as Wing House Express; so that means that both are from one restaurant.
However, if it shows up like this where it still shows up two at once,
but it shows the name of two different restaurants, then you know that you are going to be picking up
from two different restaurants. So just because they come in at the same time doesn't mean they're
from the same restaurant. And on the same token, just because they come in one after the other
doesn't mean they're from different restaurants. So you can have orders come in at the same time
either from the same restaurant or different restaurants and you can have orders that come in
one after the other that are from the same restaurant or from different restaurants.
So when the order pops up on your phone you can see what restaurant and then you know if you're picking up
from two restaurants or one. And the final thing I want to talk about with double orders
is about cancelling. So first, if you're picking up two orders from one restaurant and let's say
one of them isn't ready so you want to cancel; you click the bottom bar to bring up the menu,
then you click the red circle with the white triangle in the bottom left corner,
you choose the name of the order you want to cancel, you pick a reason, and then it will cancel that order
and you can move on with the other order that was ready. When cancelling one order from a double
from two different restaurants; if you want to cancel the first order you bring up the menu,
click the red circle with the white triangle, and then pick your reason,
and then you can go to the second restaurant. The same goes for the second restaurant;
if you picked up from the first restaurant and everything went smoothly and maybe you
don't want to go to the second restaurant or you got to the second restaurant and it's not ready,
open the menu, click the red circle, pick a reason, cancel, and then deliver whichever order you have.
And that's it, those are all the different types of double orders.
You have double orders that come in at the same time, double orders that come one after the other,
double orders where both are from the same restaurant, ones where they're from two different restaurants.
And just because they came in at the same time doesn't mean they're from the same restaurant
and just because they came in at two different times doesn't necessarily mean they're from different restaurants.
So yeah, all the information you need is in the app.
You can click the three lines in the bottom right corner to see what order you're going to drop them off in,
see which order of which restaurant you're going to pick up from first; all the information you need is in the app.
If you want more information on completing deliveries in general,
like how to go online and what to say when you go in the restaurant; I recommend watching my video
on a step by step of how to complete a delivery. It is in the cards as well as I will leave a link in the description.
So that's all for this week's video I hope you enjoyed it, if you did give it a thumbs up.
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and I'll see you next Monday with a new video.