>> THIS IS A HUGE PROBLEM BECAUSE PEOPLE DON’T HAVE
CONTACT WITH EACH OTHER.
I MEAN
I MEAN THERE’S NO ONE ON ONE HUMAN
CONTACT.
CONTACT. WITH ONE ON ONE HUMAN CONTACT.
YOU DEMIST FIE ALL THE BULL HIT.
THE WAY YOU REACH PEOPLE AND
COMMUNICATE IS WITH THEIR HEART.
NOT WITH LOADS OF PAPER AND
MOUNDS OF RESEARCH AND
CONSTANTLY EXCHANGING
CONSTANTLY EXCHANGING INFORMATION THAT WAY
YOU DON’T REALLY -- YOU CAN’T
CREATE EMPATHY THAT WAY.
AND SO CONSTANTLY YOU’RE DEALING
WITH PEOPLE’S MIND
YOU CAN BE IN AWE OF SOMEBODY’S
MIND BUT THEY’RE MIND IS NOT
GOING TO REACH YOUR HEART.
>> WHEN YOU KNOW WHO SOMEONE IS
AS A PERSON, DO YOU GIVE THEM
SOME GRACE AND TRUST, SO IF THEY
SAY SOMETHING THAT YOU DISAGREE
WITH OR THAT’S OUT OF LINE WITH
WHAT YOU THINK THEIR BRAND IS,
DO YOU FORGIVE THEM?
BECAUSE ON SOCIAL MEDIA WE
DON’T.
DON’T. >> YOU’RE A HUNDRED PERCENT
CORRECT.
CORRECT. YOU DING THEM OUT FOR LIFE BASED
ON THAT.
ON THAT. I’VE WATCHED YOUR SHOW AND I
THINK WE’RE SIMILAR ON THIS.
I TRUST PEOPLE’S INTENTIONALITY.
IF THEIR INTENTIONALITY IS IN
THE RIGHT PLACE, I DON’T DING
PEOPLE OUT FOR SPELLING,
PUNCTUATION AND GRAMMAR.
I KNOW THAT I MAKE MISTAKES ALL
THE TIME IN COMMUNICATION,
BECAUSE I TAKE THOSE RISKS
BUT MY HEART, I THINK, IS IN THE
RIGHT PLACE AND I SEEK OTHER
PEOPLE’S HEARTS THAT ARE IN THE
RIGHT PLACE.
RIGHT PLACE. AND IF YOU HAVE FACE-TO-FACE
COMMUNICATION, YOU HAVE A REALLY
STRONG LIKELIHOOD THAT YOU’RE
GOING TO REACH THAT PART OF
THEM, THEIR SPIRIT, SOUL AND
HEART.
HEART. >> SOME PEOPLE MIGHT WATCH
THIS --
THIS -- >> AND YOU’LL GET SOMETHING
DONE.
DONE. >> SOME PEOPLE MIGHT WATCH THIS
AND SAY IT’S EASY FOR YOU TO SAY
OPEN YOUR HEART AND OPEN YOUR
MIND, BECAUSE WE ARE TWO PEOPLE
OF PRIVILEGE
OF PRIVILEGE WE HAVE NEVER WOENKEN UP AND HAD
PEOPLE DISCRIMINATING AGAINST US
FOR A NUMBER OF REASONS.
IS IT NAIVE OF US TO SAY THERE’S
NO REASON TO HATE, BECAUSE A LOT
OF PEOPLE OUT THERE WHO SAY I
CAN’T TRUST WHAT’S OUT THERE
LOOK AT THE HATE CRIMES ON THE
RISE.
RISE. >> THAT’S A VERY PROVACATIVE
THING TO SAY
IT’S UNFORTUNATE
IT’S UNFORTUNATE YES, WE ARE PRIVILEGED, BUT I
STILL NONETHELESS THINK EVERY
TIME YOU OR I REACH OUT TO
SOMEBODY AND SEE THAT THEY’RE A
HUMAN BEING, WE REALIZE THAT WE
HAVE SOMETHING IN COMMON AND WE
CAN RELATE TO EACH OTHER AS
BEING PART OF THE SAME SPECIES
WE CAN DO OUR PART
EVERYBODY ELSE SHOULD DO THAT,
TOO.
TOO. I LOOK AT THE LEFT AND THE RIGHT
ALL THE TIME
BUT DO THEY REALLY SEE EACH
OTHER?
OTHER? I DON’T THINK SO
I DON’T THINK THEY ARE
OPEN-MINDED AND WANT TO
UNDERSTAND EACH OTHER AND I
THINK WHEN YOU START TO DO THAT,
I THINK PROGRESS IS MADE
EMPATHY IS THE KEY INGREDIENT TO
ALL OF THIS.
EMPATHY ISN’T GOING TO COME FROM
YOUR SMARTPHONE OR YOUR DIGITAL
OR ANY OF THOSE THINGS
EMPATHY COMES FROM ACTUALLY
READING SOMEBODY’S FACE, THEIR
BODY LANGUAGE, ALL THOSE OTHER
CUES THAT DEFINE THEIR ENERGY
AND YOU EITHER ARE ATTRACTED TO
IT OR YOU’RE NOT
BUT THAT’S THE WAY IT WORKS.
>> IT COMES FROM YOUR HEART AND