hi and welcome back to another amazon selling video if you're new to my channel my name is
nikki kirk and i've been selling on amazon doing fba retail arbitrage for the last five years i am
currently here on the florida georgia line that's florida back there but i'm technically in georgia
my phone doesn't know where i'm at because it keeps going between central and eastern
so that's fun i don't know what time it is right now could be an hour ahead or an hour behind
so today i'm going to talk about a much requested video of how to reconcile your shipments or send
in your receipts when you reconcile your shipments it's a hot topic and i never really covered it so
i just thought i might as well just do a video for you on how i do it now i know there's a lot
of different ways people do it this is how i do it i've always done it and it's always worked so
in prepping for this video i see that i have a shipment that apparently they lost the whole
entire box so i'm gonna go through and show you how you can send your receipts into amazon
now they used to be a lot easier and i would do this process and they would accept it right away
however what's happening now is items from like marshalls and ross which aren't technically
itemized right like it just says stationary or children's toy or whatever it says on the
receipt it doesn't say what it is so it is a little bit harder but when you're shopping at
target or walmart it says what it is in fact at walmart it has the upc rate on it so it's really
easy to send in your receipts even if you have marshall's receipts i would still send them in
and just follow these tips and it should work no problem but let me know how it goes again i always
keep fighting back with amazon they lost your stuff they need to give you money for it so always
keep pushing back don't accept no from amazon you will eventually get where you want to go
okay so when you're in your amazon seller central dashboard you want to navigate to
fba shipments it's called manage fba shipments so it's under inventory and manage fba shipments
and so you'll see this screen here is showing you all your different shipments so you can't do
anything you can't reconcile until it's closed or until your reconcile date gets there so i'm going
to click into this one that they're receiving right now just to kind of show you under contents
you can see here my shipment will be eligible for reconciliation although it says something
different now clearly i've not looked into this recently instead of reconciling it says
it'll be open for investigation on march 10th today is january 14th so that's quite a ways
away unfortunately you do have to wait for that date before they will do anything so i
am sorry about that but once it does come up you definitely want to do something so let me go back
so you want to just quickly eyeball so you can see here unix expected units received so they expected
77 i s they received 77 406 406 6 and 0. so this one is not yet up for reconciliation but since
they said they've got zero i'm definitely going to watch that one since this one here is closed
they expected 20. guess what i shipped 20 but now they're saying they got zero and it's closed which
means i need to reconcile it so you'll go over to contents and you can see here that they are
saying they didn't get any of them what you do now from this screen is you go ahead and you say
research the unit research the unit now you do have to do this for every single one
okay and now you get to this part where you upload a file and you're only able to upload one
file so what i do is i go ahead and i make a google slide deck or it you can do this in
powerpoint if you have powerpoint on your computer apparently i just learned that same powerpoint
means i'm old and like people home slides now or something i don't know anyways it's powerpoint
but google slides so i use google slides because i don't have powerpoint anyways
you just open a google slides it's free on google i'll go ahead and open a blank one
now you want to take your receipts so if you have an iphone you can actually use the note
app to go ahead and scan in your receipts if you don't have an iphone you can just take a photo
of it and then upload that photo there so i'm going to go ahead and just take a photo of your
receipt this is just a personal receipt because you can see i bought some dresses anyways you
i've had to tape them on my desk before just to make them like
super straight especially if they're kind of messy like this obviously i wouldn't be doing it on a
picnic table i'd be doing it on my desk which is a solid flat surface and it wouldn't be blowing away
but so for this example we're just gonna roll with it so i'm sending my image to myself on my mac
and again you want the photo to be clean there's a shadow on mine this is just for example in the
video you want it to be clean and clear again if you have an iphone in the notes app you just
go ahead and hit scan documents and it will scan whatever you have so your receipt it's
actually nice it crops it everywhere anyways make it as clean and professional as possible
so now i've got the photo here i'm gonna drop it in here i'm gonna crop it
even better probably if you do it on a white paper background like tape them to a piece of paper
if i have multiple receipts i would just put another receipt right next to it i tend to do this
so that they are longer and more clearly visible
so now from here all i'm going to do is use this line tool and let's say that this is one
of the ones this stationary item i'm going to make it red oops see if i can make it an arrow
make it even bolder
and go with the arrow so
rotate it point it to what i want it to be pointed at i try not to cover anything on it
so i get it as close to that line as possible now i'm going to go back to my shipment
the asin for them again this is not the correct one that receipt doesn't go with that this is
just for video yours would match obviously so copy the asin text tool insert the asin
and then i just continue that on so i'll do a line plus the ace in line
whatever's on that receipt then you make another page
and you do that for your other receipt if they don't all fit on one page do as many as you want
and then all you do is you go ahead i title mine whatever the shipment was so it's like
crazy numbers i would just title it that and then you go ahead and you go to file download as a pdf
and now i have my pdf here i saved it what i saved it which was the shipment name
back on amazon you would choose your file my pdf upload it
then you don't forget to hit upload file
lots of buttons okay now you can see that it's attached right here it's because i didn't title
it's called untitled now this next part is what i think is crucial you're not asking them you
are telling them don't i'm not really nice about it what i usually say is hi there i sent in these
items here's the receipt showing them please investigate or reimburse me for these items
like i'm not asking them to look at i want them to reimburse me and normally i am reimbursed
within two to three days on all the stuff now the thing is that if you are if they find them
down the road and it always seems to be holiday items that they do this for but if they find them
down the road they're gonna take that money that they reimbursed you back and they're gonna put
your item in inventory it's really annoying if you had stuff that expired or that was holiday themed
but that is just something that happens now this works for me all the time and i gotta do it again
today clearly because they lost the whole box but how what happens is so i sent in a shipment in
june and i couldn't reconcile it until september and it was 900 of stuff of my cost of stuff they
ended up reimbursing me fifteen hundred dollars for it so obviously not like i sold it and made
a profit for it but it was at least i got my 900 back plus the shipping and all that so it is it
does still work as of september when i last did it hopefully this video was helpful for you if you do
it another way i would love to know let me know in the comments if you have any other videos like
this where it's just like kind of these things that you're not really sure what to do on go ahead
and leave me a comment and i will mark it down and shoot another video for you thank you guys so much
for watching don't forget to subscribe and i will see you back here for another amazon selling video
you