Aren't they all supposed to be one color?
One side shouldn't be darker than the other, now should it, Chef?
That could be the frostbit part of the chicken
burning quicker than the rest of the bird.
Jon, just looking at this, there's not a leader.
There's not a manager. There's nobody teaching them.
This is kind of like, "Shit, they're not gonna notice. Send it out anyways, right?"
Look at the pull. Look at the pull.
- How is she eating that? - Oh!
Jon: Look at the long chew. Still chewing.
- It's not a bubblegum commercial here. - Still chewing.
We should have had a swallow if it was a decent wing.
No swallow. Still chewing.
Then the forced swallow.
- ( gulps ) - Ugh.
I don't have to taste that chicken wing to know it sucks.
There's the Berg system, which we have in Utah.
Now, that Berg measures an ounce and a half.
Now look at our cocktail.
You got an ounce and a half of liquor
and about 28 ounces of mix. How does that work for you, Rob?
Terrible! I mean, you get so filled up
on all those mixes. It's terrible.
Narrator:
only allowing 1.5 ounces of any given spirit per drink,
making a cocktail in the wrong glass
will require more liquid to fill it to the top,
thus diluting the flavor and lessening the drink's quality.
Jon: It makes absolutely no sense.
Why use a glass that you don't fill?
- Right. - I don't know.
So, guys, this is a big bar.
We've seen that their food isn't quite up to snuff.
- Right. - We're not sure they know how to cook properly.
- Their drinks are awful. We can see that. - Yeah.
There's a lack of training.
We don't see Bill engaged at all.
But we can't see much more.
This place is so big and there's only, like,
five customers in there.
So I did something tonight for recon, guys.
I got 50 people for recon.
Fifty.
( indistinct chatter )
I want to see what Bill does.
Does Bill move quick when a bar is busy?
- Does he interact with his kitchen when it's busy? - Sure.
Does he check his ticket times?
Is Bill in fact engaged in this operation?
- I want to see if Bill jumps behind the bar, don't you? - Yeah, absolutely.
She waited a long time and didn't even get food. That bugs me.
Jon:
to go up to the front of that line...
- Is everybody thirsty? - ( all shouting )
...and walk all those 50 people in.
So what I'm gonna do is I'm gonna give you guys earpieces.
Rob, if you can hear me, touch your nose.
T-Bear, do we have anybody working the door?
Oh, my God. Now I have to go down here for ice!
The bartender's already getting mad right now.
( bleep ), ( bleep ). Jesus Christ.
Raise your hand and sort of ask for a drink aggressively, if you don't mind.
Can we get two bottles? Can we get two--
This guy is such an ass( bleep ).
- I need the screwdriver. - Can we get a beer here?
- Yeah. - Yeah.
Give me one second, I'll ( bleep ) stuff your face.
So instead of getting a beer, they both walk in the back?
- Can you do a mule? Okay. - Yeah, what kind?
- Like, a whiskey mule? - Sure.
- What's up, Bill? - Where's my hug? We're good, we're good.
- Good seeing you, brother. - Look at this.
Oh, look at manager boy. Our boy is over here is hugging people,
but he's not helping the bar.
T-Bear! I need raspberry vodka.
- You're hugging people, can I hug you? - ( muttering )
I don't see you doing anything else, so I might as well hug you.
Yeah, well, yeah.
- Is this your-- - This is mine. I'm Bill.
- Bill? Owner? - Yeah. Nice meeting you.
Hey, I'm Rob. So this is yours?
Yes. Well, it owns me right now.
Because you have a lot of people that are waiting on drinks.
- Can you make drinks? - Could you make drinks?
- I can make shots. - So you don't know how to make drinks?
- You don't know how to make drinks? - I'm very ill--
ill-prepared for behind the bar.
Rob:
- But you own the bar and you can't make drinks. - Yes.
- I can make some drinks. - How long have you owned the bar?
- Two years. - When do you think it's time to learn to make drinks?
Do you think it's time that you maybe learned to make drinks?
- Probably. Yeah. - How do you manage cocktails
if you don't know how to make them?
Well, um, I've relied on the expertise of other people.
No, I am, uh, I-- one of the reasons--
- Was that bad? - Sorry, go ahead.
- Ugh. - Rob:
It's my problem, I get it.
Well, if it's all because of Bill,
I'm gonna talk to Bill.
I'm gonna go check the kitchen 'cause that tastes like shit.
- Damn. - ( crowd cheers )
- Hello, Mr. Taffer. - Hi, Bill.
I have a guy in here who's apparently a nice guy.
- Yes. - But you're not a nice guy
when you take $300,000 from your in-laws
and do nothing to pay it back!
- That's fair. That's fair. - Are you?
If I owed my in-laws $300,000,
I'd learn how to make a ( bleep ) drink.
- Yes. That's fair. - How come you didn't?
- I have no ( bleep ) excuse. - None whatsoever.
- So are you a failure? - No.
- Well, you're failing here. - That's why I called you guys.
Oh, so I'm supposed to solve your problem
that for two years you didn't learn a fricking thing?
- I need a direction. That's what I need. - You need a direction?
Here's your direction. Learn!