OTTER CAM AT "CLICKON."
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>> Tati: RESTAURANTS AND BAKERIES ARE REIMAGINING HOW WE
BAKERIES ARE REIMAGINING HOW WE
DO BUSINESS.
ONE LOCAL FAVORITE THAT’S BEEN
IN BUSINESS FOR 70 YEARS IS
COMPLETELY CHANGING THINGS UP.
AND IS CLOSING THE RETAIL STORE.
BUT ALL IS NOT LOST.
THAT PLACE IS AYKROYD’S SCOTTISH
BAKERY IN REDFORD, THERE FOR
THREE GENERATIONS.
GOOD TO SEE YOU.
>> THANK YOU, THANKS FOR HAVING
ME.
>> Tati: ABSOLUTELY.
SO YOUR BAKERY SHOP IS CLOSING
BUT NOT DISAPPEARING.
WHAT’S HAPPENING, EXACTLY?
>> SO WE’VE MOVED ALL OF OUR
OPERATIONS ONLINE, SO THERE ARE
TWO OPTIONS FOR BEING A CUSTOMER
NOW. WE OFFER CONTACTLESS CURBSIDE
WE OFFER CONTACTLESS CURBSIDE
PICKUP AND WE’RE OFFERING
SHIPPING DIRECTLY TO YOUR
DOORSTEP, WHICH WE’VE BEEN DOING
FOR EVERY 10 YEARS, BUT ALL OF IT IS DONE ONLINE AND OVER THE
IT IS DONE ONLINE AND OVER THE
PHONE AND WE THOUGHT THAT WAS
THE SAFEST, MOST EFFICIENT BEST
WAY FOR CUSTOMERS TO BE ABLE TO
DELIVER ALL OF OUR GREAT FOOD TO
OUR CUSTOMERS.
>> Tati: THAT’S GREAT!
MANY PLACES HAVE FACED FINANCIAL
HARDSHIP OR SALES, BUT YOUR
BUSINESS HAS INCREASED.
THAT’S WONDERFUL!
>> THAT’S RIGHT.
I THINK A LOT OF IT HAS THE
OPTION OF NOT HAVING TO LEAVE
YOUR HOME AND THE OPTION OF NOT
HAVING TO LEAVE YOUR CAR.
YOU DO EVERYTHING ONLINE AND WE
TAKE CARE OF THE REST OF IT FOR
YOU.
SO WE’LL BRING IT OUT TO YOUR
CAR.
>> Tati: THAT’S PERFECT FOR
THESE TIMES.
WILL YOU STILL CONTINUE TO OFFER
SAVORY PIES?
>> OH, YEAH.
WE HAVE A NEW ONE THAT WE’VE
INTRODUCED LAST WEEK.
WE’RE DOING OUR BREAKFAST PIE.
IT’S EGG, CHEESE, POTATO AND
BACON.
THAT’S WHAT I HAVE RIGHT HERE IN
FRONT OF ME. IT’S FANTASTIC!
IT’S FANTASTIC!
IT’S A REALLY GREAT OPTION FOR
BREAKFAST, BRUNCH, DINNER,
LUNCH, WHATEVER YOU WANT. IT’S PERFECT FOR THAT.
IT’S PERFECT FOR THAT.
AND THEN ALL OF OUR SAVORY PIES,
THEY’VE BEEN A REALLY BIG HIT.
THEY’RE ALWAYS OUR BIGGEST
SELLER, AND THEY CONTINUE TO BE
SUCH DURING QUARANTINE AND
BEYOND.
SO WE’RE EXCITED ABOUT THAT.
>> Tati: I PREDICT THAT THOSE
BREAKFAST PIES WILL BE RIGHT UP
THERE IN THE RANKS OF BEST
SELLERS, BECAUSE THAT SOUNDS
REALLY GOOD.
WHAT ABOUT TEA CAKE AND TEA
GIFTS.
>> ABOUT WHAT?
I’M SORRY.
>> Tati: TEA CAKES AND TEA
GIFTS?
>> EVERYTHING -- SO WE HAVE THE
SAME LINE-UP THAT WE’VE HAD FOR
QUITE A WHILE.
WE HAVE OUR FERN CAKE.
I DON’T HAVE ANY HERE WITH ME
TODAY, UNFORTUNATELY.
THEY’VE BEEN HOT SELLERS, SO I
DIDN’T HAVE ANY TO BE ABLE TO
GRAB, BUT WE STILL HAVE OUR
SCONES. SO TODAY I PUT TOGETHER A DARK
SO TODAY I PUT TOGETHER A DARK
CHOCOLATE CHIP CHERRY ZONE WITH
CLOTTED CREAM, DELICIOUS! AND A HOMEMADE RASPBERRY JAM,
AND A HOMEMADE RASPBERRY JAM,
AND IT’S UNDER OUR LABEL OUT OF
EASTERN MARKET, REALLY
FANTASTIC! WE HAVE OUR LINE-UP OF TEA,
WE HAVE OUR LINE-UP OF TEA,
LOOSE-LEAF TEA, REALLY HIGH
QUALITY.
AND ALL OF OUR GROCERIES, WE
HAVE A HUGE SELECTION OF THOSE
AS WELL, WHICH ARE ALSO FLYING
OFF THE SHELVES.
SO WE’RE LUCKY, THINGS HAVE BEEN
GOING GREAT.
WE HAVE A LOT OF SUPPORT THROUGH
THE CHANGE.
AND WE FEEL REALLY POSITIVELY
ABOUT IT.
SO, YEAH.
>> Tati: THAT’S AWESOME!
WE’RE SO HAPPY FOR YOU!
THESE ARE THE STORIES WE LIKE TO
HEAR WHERE PEOPLE ARE THRIVING
DESPITE WHAT’S GOING ON.
HOW CAN PEOPLE PLACE ORDERS AND LEARN MORE ALL ONLINE?
LEARN MORE ALL ONLINE?
>> WE’RE ONLINE AT
AYKROYDSBAKERY.COM, AND YOU CAN
PICK IT UP OR YOU CAN HAVE IT
SHIPPED TO YOUR DOORSTEP.
SAME PROCESS, JUST IN THE CHECK
OUT PROCESS, YOU MAKE SURE YOU
STAY WHETHER OR NOT YOU WANT TO
PICK IT UP OR SHIPPED TO YOUR
DOOR, WHICH IS -- >> Tati: VERY SIMPLE.
>> Tati: VERY SIMPLE.
>> AND EVERYTHING ON OUR SITE IS
REAL-TIME INVENTORY.
IT MIGHT SHOW SOLD-OUT IF
THERE’S A HOT RUN ON THEM THAT
DAY, LIKE THE BREAKFAST PIES.
WE’RE WORKING TO KEEP EVERYTHING
IN STOCK SO WE DON’T HAVE
OUTAGES.
IT’S THE EASIEST WAY TO OFFER
THE BEST CUSTOMER SERVICE AND
EXPECTATION.
>> Tati: THOSE ARE GREAT
PROBLEMS TO HAVE, MEGHAN.
>> YEAH.
>> Tati: THANKS FOR BEING WITH