Hey, DIYers.
Dylan here with Alarm Grid.
Today we're going over how to get rid of the 950 comm
error on a Lyric controller.
So what a 950 comm error means is that the panel is not
communicating with the AlarmNet 360 servers, which
are the Honeywell servers where these panels get registered
to if you wanted to do Total Connect,
if you want this to be set with the central station,
so on and so forth.
Basically, right out of the box, these panels
are designed to be monitored.
Normally, they're done by professional installations.
Obviously with the DIY market growing
and the Lyric being a simple panel anyway,
there are a lot of DIY installations
of the Lyric, which is fine and very, very simple.
But basically, once you get it out of the box,
you're going to notice that it's going to give you the 950 comm
error right away.
Ours has the 950 comm error.
Right here, you see it says, ready to arm, system trouble.
If I press on the Home key, it will show me my actual error
there as if I could clear it.
So if I clear this, it's not going
to do anything because this is still not
registered with anything.
It's just sitting there.
If you want to get rid of the error.
There are a couple of ways to do it.
Obviously, main way is to get monitored, have
the system registered to AlarmNet 360, get Total Connect
and monitoring all set up, and that eliminates the error
right there.
You'll only see it if the panel ever loses connection
to that server.
If you're not interested in monitoring
or if it's something that you're going
to do later down the line, you can always
disable the communicator within the panel.
However, if you ever did want to do monitoring later,
you're going to have to re-enable it anyway.
So to disable, you're going to go
into the security settings which is this screen right here.
Let's show you-- so security.
And this is that screen.
You're going to go into Tools.
Enter in your installer code--
4112 is the default. We're going to go to Program.
We're going to go to Communicator, right there.
And then, as you can see, ours is set to Wi-Fi and cell.
So this has defaulted.
It's not connected to anything.
My communication path is enabled.
I could even be connected online to my network
and everything would be fine.
But if I'm not registered, I still get the error.
So I'm going to disable this, so set it to none.
Do save.
Wait for that to go through.
And then basically once this is done
and once it shows that the communication path has
been disabled, when I go back to the home screen,
I might still have the error there.
If I do, I'll just do two consecutive disarms.
It should clear it right away.
But more than likely I won't even have the error.
So that's done.
We're going to press OK.
We're going to back out to the home screen.
And as you can see already, I don't have to clear it.
At the top, it says ready to arm.
If I press on my home key, I'm not
getting any error messages showing up.
I'm not getting a keypad to disarm or anything.
So it's showing my system is fine.
There was no errors at all.
Basically, it's dead.
It's not looking for anything.
Communicator's shut off.
So if you did want to get monitoring,
you're going to have to go back into Tools--
4112 installer code--
Program, Communicator, and then set it to however you want it.
For us, we're just going to do Wi-Fi and cell again
since that's how it was set up before.
So for the registration process, you're
going to have to contact an alarm dealer.
Basically they're going to need the MAC address and the CRC
codes from the panel.
We have more FRQs on our website about that so you
can get that information.
But pretty much, once you give them that information,
they're going to register the system.
They'll contact you letting you know
how to finish up the association process,
because you do have to do something from the Lyric.
But basically once that is connected
and once it's registered, you're good.
It's registered.
It'll be online.
And then as mentioned, as long as it's
keeping that constant connection to the server,
that 950 comm error is not going to show up again.
If it does show up again, you're going
to want to check that you're still connected online.
You're going to want to check that the cell signal is still
good.
And if both of those are looking good, reboot the panel.
Sometimes a reboot of the panel can kick them into place.
If you did have more questions or want to learn more
about the Lyric or the 950 comm error,
you can check out our website, www.alarmgrid.com.
We do also have more videos.
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Thank you very much, and have a good day.