>> Female Speaker: Welcome to the Centers
for Medicare and Medicaid services module,
learning how to use the QTSO website.
This module will introduce learners
to the QTSO.com website.
This is the fourth of five modules in the Navigating
the HQRP Website's training series.
Learners may choose to listen to the entire series
or may choose to listen to one or two modules
that are of most interest to them,
meaning the modules in this series can be watched
independently or as a group.
Included on slide two is a list of acronyms that will
be used in this module.
Acronyms appear in alphabetical order.
There are three websites available to help providers
with HQRP requirements.
One of these websites is the QIES Technical Support
Office or QTSO website.
This module will focus exclusively on the hospice
portions of the QTSO.com website.
Specific learning objectives for this module
are listed on slide three.
Slide four provides a direct link
to the QTSO.com website if you have not visited
this site before.
It's easy to remember the purpose of the QTSO website
when you remember what it stands for.
QTSO stands for QIES Technical Support Office.
So, you visit this website for technical assistance
with the various HQRP systems, tools,
and reporting applications.
The QTSO.com website provides support
mainly for HIS related systems and tools.
This is the website for the Hospice Extraction
Reporting Tool or HART.
And the QIES Assessment Submission and Processing
or QIES ASAP system.
HART and QIES ASAP are used for HIS data capture
and HIS data submission, respectively.
QTSO.com is also the website for accessing
the Certification and Survey Provider Enhanced Reports
or CASPER reporting application.
CASPER is where you access all HIS related reports,
including those listed on slide five.
You also use CASPER to access the public reporting
preview reports for both HIS and hospices CAPS.
Before we dive into the details, there are a few things
to keep in mind about the QTSO website.
First, this website will contain information pertinent
to QIES ASAP, HART, and CASPER.
For General HQRP information or information
about completing HIS items, visit the CMS HQRP website
which is covered in module two of this series.
Second, the QTSO website largely contains information
about HIS and HIS data submission.
The CAPS preview reports are the only
CAPS related content found on the QTSO website.
Finally, the QTSO.com site has information
for many provider types, not just hospice.
Because of that, there are only a few pages or tabs
on the QTSO website that will be relevant
to hospice providers.
And that's what we'll be covering in this module today.
Specifically, this module will focus on the four main tabs
that are pertinent to hospice providers;
the homepage, which you are looking at now,
the HART tab, the hospice tab,
and the providers tab.
The location of each of these tabs is highlighted
in the red boxes here on slide seven.
Let's begin with the homepage.
One of the most critical pieces of information
on the QTSO homepage are the links for providers
to request a CMS NET user ID and a QIES user ID.
Both user ID's are needed to submit data in QIES
ASAP as well as to use the CASPER reporting application.
So, if you are new the the HQRP,
visit the QTSO homepage to get these necessary user ID's.
Next, we have the HART tab.
As some of you may know, HART is a free software
that's available to all hospice providers.
HART is used to convert HIS data into the proper
electronic format so that it can be submitted
to QIES ASAP.
The HART tab contains links and instructions
to download and install the HART software
and provides user guides for navigating HART.
When a new version of HART is available,
it will be announced here.
Thus, you should regularly check this page to ensure
you are always working with the latest version of HART.
Next, we have the hospice tab.
This tab provides information, updates,
and resources for hospice providers specifically.
Within the hospice tab, there are three important links
that will direct you to subtabs.
First, there is the hospice information subtab
that appears near the top of the page
in the light blue banner.
Second, is the hospice user guides and training subtab
which also appears near the top of the page
in the light blue banner.
Finally, there is the QTSO e-university hospice
training module subtab which appears
right underneath the light blue banner.
We'll go over each of these three subtabs
in more detail now.
The hospice information subtab includes announcements
and updates relevant to hospice
data submission and CASPER reports.
Think of the hospice information subtab as your
newsreel for all QTSO.com content relevant
to hospice providers.
Because this subtab provides important
time sensitive announcements, it's a page you may want
to bookmark and visit often.
The hospice user guides and training link is where
you'll find the two user guides that are pertinent
to hospice providers.
The two user guides available here
are the QIES ASAP hospice submission user's guide
and the CASPER reporting user's guide.
The hospice submission user's guide provides
information on the QIES ASAP system,
which is the system you use to submit HIS data.
This user guide will provide important information
on how to log onto the system,
submit your data, and helpful information on what to do
if your submission is not accepted by QIES ASAP
due to errors.
The CASPER reporting user's guide
includes information on accessing all of
the non-public reporting, HIS specific reports that are
available in CASPER, including the final validation report,
timeliness compliance threshold report,
and the HIS quality measure or QM reports among others.
It is important to note that although the HIS
and CAPS preview reports are accessed through CASPER,
directions on how to access them are not included
in the CASPER user's guide.
For instructions on accessing preview reports specifically,
see the CMS HQRP website.
Note that you cannot download an entire
user's guide at once.
You must select which chapter of the guide
you would like to view.
The last subtab we'd like to feature within
the hospice tab tab is the QTSO e-university hospice
training modules tab.
When you click on this link you'll get a popup
as shown on slide 13.
To access the hospice specific trainings
simply click on hospice.
Examples of the training modules available
through QTSO e-university are shown here on slide 13.
Finally, we have the providers tab.
This tab applies to providers across all help
settings that use the QIES ASAP system and lists
all updates made across the QTSO website.
Not just those specific to hospice.
Although it's not hospice specific it's still important
to regularly check this page
for updates about QIES ASAP downtime,
which we'll cover next.
As I just mentioned, the providers tab is important
because it's where announcements
about QIES scheduled downtime are listed.
Like any web system, QIES has regularly scheduled maintenance.
During this maintenance, which is known as
scheduled downtime, the QIES ASAP and CASPER
reporting systems will not be available, and you will not
be able to submit HIS data or run reports.
Thus, it's important to check this providers tab
to see when the upcoming scheduled downtimes are.
This will help ensure you can plan around scheduled
downtimes to ensure timely submission of HIS data
in compliance with HQRP requirements.
The scheduled downtime is easy to locate because
as shown in the red oval on slide 15, it appears
as a fixed header and will always be displayed
at the top of this webpage.
If you have additional questions about the QTSO website
or need further assistance with HART,
QIES ASAP or CASPER, you can contact the QTSO help desk
at the email address or phone number here.
This concludes the module,
Learning how to use the QTSO website.
After reviewing this module, you should understand
which systems and tools QTSO provides support
for as well as areas of the website
that are relevant to hospice providers.
This module is the fourth of five modules in this series
navigating the HQRP websites.
The other modules in this training series are listed here,
and we encourage you to view these modules
for additional information on the topics listed on this slide.
Thank you for viewing this presentation.
The information presented was correct as of the date
it was recorded.
This presentation is not a legal document.
Official Medicare program legal guidance is contained
in the relevant statutes, regulations,
and rulings.