dedicated to getting results a I team
[Music]
that were warning from a Jacksonville
family about a local roofing company
that they say forged signatures to cash
a check sent by the family's insurance
carrier to pay for a new roof
Pedro Castillo says he had no idea the
insurance carrier had even issued a
check to rahera roofing the construction
company he hired to replace his roof eye
team investigator Jennifer wall shows us
what happened so you can better protect
yourself so he pointed at the rule from
places doctor needed
Pedro Castillo says he was not surprised
when a salesman told him he needed a new
roof his was 16 years old he offered me
two to sign some paperwork that will
allow him to pull up the claim he says
he signed the paperwork with RO harrow
roofing in April of last year months
passed and nothing happened
then in January he noticed his
homeowner's insurance premium increased
listen to what another insurance agent
told him when he was shopping around for
a new policy she look I said I look on
my wife I will have a new roof Castillo
says no one from row Harrow roofing had
told him his insurance carrier had
issued this check made out in his name
his wife's and the roofing companies for
ten thousand two hundred fifty dollars
it had been sent to RO hero roofing last
October my parents signatures aren't but
they were forged because that's nothing
that's not the signatures at all mr.
Castillo does this do you recognize this
is yours he's not not your signature
someone else had signed Castillo and his
wife's names to the back of the check so
it could be deposited by row Harrow
roofing his son couldn't believe it I
kept pouring called calling they gave me
the runaround
that's when he called the i-team and we
went to the company's office on Sunbeam
Road hi I'm Jennifer with Channel 4 News
I'm looking for Jeremy roe Harold we
wanted answers from the owner but we
were told he wasn't there
we asked to speak with the two women
Castillo had talked to several times
over the phone what about Tina or marina
hi marina
I'm here because Pedro Castillo says
that this company collected ten thousand
two hundred and fifty dollars for a roof
that was never replaced have you been
talking to that for the family to
Castillo okay and enough you don't want
to talk to me on camera why she wouldn't
tell me anything more but an hour after
we left this office row harrow roofing
called Pedro Castillo they contacted me
and I was talking about Oh pick a day
and we'll come out what was your
reaction to that I laughed because I
knew they know they were in trouble
less than a week later workers from
O'Hara roofing finally did what the
Castillo's had hired them to do they
replaced the roof of the family's
Westside home I'm very very very happy
thanks to you guys because you started
it so I'm very very thankful of that it
wasn't for you guys
we'll probably still waiting so you guys
did a great job
Pedro Castillo says that when he signed
the paperwork with Roja roofing last
summer he had no idea he signed an
assignment of benefits form or a OB so
many roofers tell you an a OB makes it
easier for you but you should know by
signing this you are essentially
removing yourself as the middleman
between the roofer you have hired and
your insurance carrier and it makes it
easier than for a roofer to get your
claim money without you knowing it no
one from row Harrow roofing responded to
our request by the way for an interview
Jennifer watch channel for the local
station