Thank you for joining this short webinar, showing you how to access the secure file
upload service on the Customs Declaration Service.
Throughout this walk through we’ll be showing you screenshots from the Customs Declaration
Service and GOV.UK Please note that HMRC is constantly improving
the digital experience of our customers so you may find that, over time, some of these
screenshots will be slightly different to those you’ll see in the Customs Declaration
Service. Additionally, please note that throughout
this video we will be using dummy data. Before you start, you’ll need to subscribe
to the Customs Declaration Service. If you haven’t already, you can subscribe
by following the easy step-by-step guidance on GOV.UK
Or you can also watch our short video ‘How to subscribe to the Customs Declaration Service’.
You’ll also need: • your Government Gateway user ID and password
• your Economic Operators Registration and Identification (or EORI) number
• the movement reference number (also known as the MRN) you get when you submit a declaration.
The ‘Digital Secure File Upload Service’ has been delivered by HMRC to remove the need
for the manual processing of supporting documentation for declarations.
This means that you no longer need to email to provide supporting documentation.
You will only need to provide supporting documentation when requested to do so by customs.
Supporting documents include, for example: • any licences or certificates
• evidence of the goods’ value • a packing list of the items included
• proof of origin certificates
Let’s start your secure file uploading journey. Firstly, you need to go to GOV.UK and search
for ‘Upload documents and get messages’ Select the link and you’ll get to the landing
page. Scroll down the page and select ‘Start now’.
Enter your Government Gateway user ID and password – then select ‘Sign in’.
Here, you’ll be given the option to select either:
• view messages about your declarations • attach documents to a declaration
In this scenario select ‘Attach documents to a declaration’ and then ‘Continue’.
You’ll then be prompted to input your Movement Reference Number (or MRN) from the declaration
you want to attach the file to. The MRN number is unique 18-character reference
number created each time a customs declaration is submitted linking those goods to you.
Enter your MRN and select ‘Continue’.
Next, you’ll be asked to enter your contact details as follows:
• your name • company name
• phone number and • email address
Once you have filled in your contact details, you’ll be asked to specify the number of files
you want to upload. You can submit a maximum of 10 files.
You’re able to upload multiple documents as a single file as long as the size of the file
doesn’t exceed the maximum of 10MB Acceptable formats are:
• JPG • PNG
• TXT • PDF
Word or Excel files aren’t accepted, as they are more prone to malware and viruses
when uploading. You should save your Word and Excel documents
as a PDF before uploading You can save them as a PDF by clicking the
drop down and selecting PDF. Enter the number of files you wish to upload
and ‘Continue’. To begin uploading your first file, select
‘upload and continue’. You’ll be presented with this screen until
the number of documents stated have been uploaded. Select ‘Choose File’ and locate the file
you want to upload. The following confirmation screen shows that
you have successfully uploaded your file. This screen can be saved or printed.
However please note there is currently no email confirmation.
As long as you’ve provided the relevant documents, customs can then clear your goods
accordingly. For further information, please go to GOV.UK
We hope you found this useful. Thank you for watching