hi this video will walk you through the
integration between Soho desk and JIRA
but before we get into the integration
let's take a look at why this is going
to be beneficial to businesses there is
the customer at one end and there's the
developer on the other end they usually
don't interact much with each other on a
regular basis do they but between these
two people you have the customer service
agent who receives feedback bug reports
feature requests and usability
improvements from the customer just to
name a few and he passes this on to the
developer but the agents job is far from
over
he needs to keep track of the status of
these requests and get back to the
customer failing which over time
customers would stop giving any feedback
at all at a large scale this is going to
be hard to pull off without the
assistance of software there's going to
be linkages this integration between
Zoho desk and JIRA helps close this
feedback loop so here's what you can do
once you integrate server desk and JIRA
create an effective feedback loop agents
can file bugs feature requests and
improvements from inside any ticket in
server desk just open up a ticket and
click on this mode actions icon here
choose this option add new JIRA issue
you'll see a right panel slide into the
interface choose the appropriate JIRA
project here in this case this will go
into a project called - zphone specify
the type of issue the priority the
assignee and fill in the summary for
this issue
click on create' and you've now filed an
issue in JIRA it's that simple
each bug that you file in JIRA is linked
directly to a ticket and server desk and
can therefore be tracked effectively if
you open up JIRA and navigate to the
zphone project here you would see that
the issue we filed appears here that's
not all engineers and designers can see
the full context of a ticket from server
desk just click on this issue and the
details of the associated ticket are
pulled up on the right side all of this
information is readily available for
reference anytime
likewise agents can see the properties
of an issue from zero for any associated
ticket and so a desk
this integration will also help you
break silos and collaborate across teams
your designers engineers and customer
service agents can leave comments on
either server desk or JIRA and view or
respond via either platform
there's the private comment which we
added in silver desk the tools you
choose to use no longer impede the flow
of ideas innovations and debates this
integration works with both the on
premise and the on-demand versions of
JIRA there are three steps to this
integration first head to the survey
desk setup screen and choose
integrations and click on JIRA here
kinyazi report will details
Enzo her desk and click on this generate
public key button at this stage you need
to switch to jitter head to Settings
applications and click on this option
application links enter the URL desc
da java.com here click on continue enter
the application name as server desk and
choose the application type as generic
application now for these details you
need to go back to the server desk
interface the consumer key and consumer
name abodes / desk and just copy/paste
the public key from the server desk
interface again
and an application link has been created
in JIRA now you can head back to the
server desk interface and click on
authenticate in the pop-up that you get
just click on allow and there you go
we've successfully integrated 0 desk and
JIRA you can go ahead and map your
server des departments with your
projects in JIRA all the issues from
this department Zpad will go to this
project bug fixes so that sums up this
over tasks JIRA integration if you need
any help setting up this integration
feel free to write to us at support ads
over Descamps thank you for watching
this video