hi everyone Abby here and welcome back to my channel for Tech Tuesday or welcome if you're
new so you guys saw the title of this video my Z flip 4 is broken kind of funny because I just
didn't update video about seven months with the Z flip four and I just said like hey it's holding
up great no issues and about a month after that in my eighth month now my Z foot 4 is broken so
I'm gonna get into that now and let you guys know what is wrong with my Z flip 4 but before I get
started make sure to hit that subscribe button if you're not already subscribed so you can stay
tuned to all my new videos dropping weekly and so you can help the channel grow so I'm gonna
pop the case off because I know you guys love seeing the phone without a case on so here is
the phone without the case on if you guys are interested in the kind of the condition of it
this is eight months old now no scratches or scuffs or anything so yeah the issue that I
am having right now that just started today I do not know why is that when I go to open the phone
it will not open any further than this strange you know I've opened it up hundreds of times flipped
it open and shut when to open it and it wouldn't open further so I tried to like push it a little
bit more but then there was a lot of resistance I was thinking in the first second I was like maybe
I should try to see if I can like pull it force it open then I was like no I probably shouldn't
do that what if it breaks so I reached out to Samsung customer service since my phone
is still under warranty you know it's less than 12 months old and this is clearly a mechanical
issue so basically they said that it does meet the requirements for warranty so I'm going to
be sending this in to get fixed and for those of you wondering did not get wet I did not drop the
phone I did not damage it in any way this just randomly happened um as always on my channel you
guys know I give you full honesty so I wanted to let you guys know basically as soon as this
issue happened something that I wasn't expecting is something that I'm definitely annoyed about
if you guys may find this video helpful so far please go ahead and smash that like button for
me I'd really appreciate it another thing I wanted to mention is that the display is not cracked some
of you might be thinking like oh no the display is broken it's horrible but it's not um I don't know
if you guys can see I can't open it any further but there is no cracks in the display there is no
scratches or dark spots on the display scuffs or fraying or anything no damage to the display my
phone will still unlock it will still power on so I can use it just it can't open further than this
so to me it just seems like purely a hinge issue it's just the phone won't open so I can't use it
to the full extent obviously one thing I am big about is honesty and I want to let you guys know
if there's any issues I find with anything I do review on the channel later alright guys so future
Avi here it has been seven days and I finally got my Z foot 4 back from Samsung just got it in the
mail today so the overall process took seven days in total I was quoted five to seven business days
it was three business days so I'm really happy with that another thing I wanted to mention is
that I did have the option to go ahead and drop it off at the service center closest to me the
closest service center to me was an hour and a half drive one way and once I dropped it off they
said it would take one to two business days for him to fix it overall that's six hours of driving
for me to go there Drop It come back home pick it up I did not want to do six hours of driving so
I decided to opt for the mail-in option they sent me a free return shipping label now let's go ahead
and open this up and see if it's fixed alright so they shipped it back in this kind of box here
so it's packed very securely in a nice bubble mailer which I am happy about
and there's some paperwork inside with like what was done so here is
the paperwork that I got you guys can read what it says if you want also came
in the box with a return shipping label if I need to use that it says I have an additional 90
days warranty on the workmanship and parts so I'm gonna pull that tab s don't you won't do anything
oh my goodness try to slide it out
all right so you can see it says your satisfaction is our priority little sticker which I don't
really like they put a sticker on my phone but I'm gonna take that off now all right guys so the
moment I have been waiting for I am dying to see if they fixed this flip issue all right let's see
okay so it is opening fully now which is fantastic they put this gigantic
uh sticker thing on it you guys can kind of read that if you want to just telling
me how to use the screen like I don't already know but anyways going to take off the sticker
all right guys so it looks like they fixed it it is flipping completely open now if you guys
don't remember it was stopping about here couldn't get it anymore but now
seems to be working again I'm gonna go ahead and turn it on
and I noticed that they did put some stickers kind of all along it so like here
along the sides here as well that is something that I am liking to see
and they did go ahead and delete everything which is annoying because they put in a maintenance mode
because that is something Samsung offers for when your phone is sent into maintenance so you don't
have to delete everything but they went ahead and did that anyway which kind of sucks we have
to reset it up it's going to go ahead and reset it up because I'm gonna have to do that but I didn't
want to let you guys know that this whole process took seven days my phone broke on a Thursday I
called Samsung got return label sent it back out and I got it the next Thursday so all in all took
about seven days they did tell me it could take five to seven business days to get the phone I got
it in about three business days which is great for me so I will let you guys know if there's
any other issues with my Samsung Z flip for here I will say that I'm happy with how Samsung did
deal with the situation and that you know they were pretty responsive in getting me my product
back to me and fixing it quickly if you do want to watch any of my other Z flip 4 videos whether
you want to watch my Z foot four cons YouTubers don't tell you about my Samsung Z flip 4 update
after seven months you can find all of my put four videos in the description below and alright guys
that's all I have for today if there's anything I missed today that you want to know just go ahead
and drop a comment below thanks for watching guys and make sure to like comment and subscribe bye
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