How to troubleshoot wireless mouse issues in Windows
Step 1: Check the power and connection status, for wireless USB receiver connections
If your mouse has an On/Off switch, make sure it's set to On.
If the mouse does not turn on, recharge the battery by connecting the charging cable to a power source.
If the mouse uses replaceable batteries, install new ones.
If your mouse uses a USB receiver, make sure it's inserted directly into a USB port on the computer.
A USB hub might not provide enough power for your device to connect properly.
If the mouse is still not connecting:
Turn off any other nearby wireless devices that you are not using, including Bluetooth devices.
Move the mouse closer to the wireless receiver, usually within 1 foot, or 30 centimeters.
Make sure there are no objects between the mouse and the wireless receiver.
Objects such as TV remotes, phones, or speakers can weaken wireless signals.
Step 2: Reset the USB receiver connection
For mice that use USB receivers without a Connect button,
remove the receiver from the port,
wait 10 seconds, and then reconnect it into another port on the computer.
For receivers with a Connect button, move the receiver to a different port on the computer,
and then press and hold the Connect button until the light flashes.
Within 60 seconds, press and hold the Connect button until the light on the receiver stops flashing.
Step 3: Check power and connection status, for Bluetooth mouses
In Windows, search for and open Bluetooth and other devices.
Make sure Bluetooth is set to On.
If the mouse is not listed, place it in discovery mode,
according to the instructions provided with the mouse, and then click Add device to pair it.
Step 4: Update the hardware drivers
Updating the drivers for your mouse can potentially solve any issues you are experiencing.
In Windows, search for and open Device Manager.
For a mouse with a USB receiver connection, select Mice and other pointing devices.
Right-click the mouse, select Update Driver, and then follow the instructions to install the updated driver.
For a mouse with a Bluetooth connection, click the arrow next to Bluetooth to view the currently installed devices.
Right-click your Bluetooth device, and then select Update driver
and then follow the instructions to install the updated driver.
Once you have updated your driver, restart your computer to complete the update.
Step 5: Reinstall Bluetooth Device
For a mouse with a Bluetooth connection, uninstalling and reinstalling the device might fix the issue.
Open Device Manager,
and then click the arrow next to Bluetooth to view the currently installed devices.
Right-click the device you are trying to pair, and then select Uninstall device.
Restart the computer to reset any wireless connections.
Once the computer restarts, follow the steps necessary to pair your mouse with a Bluetooth connection.
Step 6: Test the mouse with HP PC Hardware Diagnostics
In Windows, search for and select HP PC Hardware Diagnostics.
If a window appears asking if you would like the app to make changes to your computer, select Yes.
On the Main Menu, select Component Tests.
Select Input Devices, select each mouse test, and then click Run once.
Follow the instructions to test the function of the mouse.
When you complete the tests, the results display on the screen:
If you receive a Passed result, the mouse hardware functions properly.
If you receive a Failed result, the mouse is experiencing a hardware failure.
Write down the 24-digit Failure ID and go to hp.com/go/contacthp.
From here follow the prompts to select your device and enter your Failure ID.
Click the Playlists tab in YouTube to find HP videos in other languages.
And search our channel to find official HP Support videos.