how's it going everybody welcome back and today i just want to share my little experience that i had
with uh surf sharks customer service so i thought i'd share this with you guys i have the transcript
on the left here and i've got surf shark right here so what happened today is that for a couple
days for some reason i'm of course i'm going to also give you guys the little uh solution that
they gave me here so you might find it helpful if you ever run into the same problem so for
whatever reason all of the protocols now usually the protocol that i use is the wireguard protocol
but for whatever reason the wireguard protocol completely got nullified and it just stopped
working it stopped connecting it even stopped connecting on nord vpn not just surf shark so
all wire guard protocols were just nullified on all of the vpns that i have on my computer
ik ev2 openvpn tcp udp all of that worked on all the vpns but it's just the wireguard protocol
stopped working for one reason or another and it might have been something with my own network
i don't think the wireguard protocol is at fault here it's just me i may have downloaded something
that you know may have messed up the network um overall it it was an issue it was quite a bit of
an issue and it took you know a couple of hours to troubleshoot i tried to troubleshoot it myself for
about an hour it didn't work uh but then i uh went into the uh surf shark and this was kind of my
you know like hail mary and i was like you know let me just go ahead and talk to the
surf shark customer service and see what they think and i'm really glad i did so it took us
nearly you know a couple of hours almost a couple of hours to figure this out together and uh yeah
shout out to isabella here and uh dylan later on uh joined to kind of fix everything here
so uh long story short the wire guard protocol was just not working no matter what i did no matter uh
you know what server i picked and we kept trying to troubleshoot and they kept giving me solutions
you know i was sending them uh screenshots back and forth and they were asking for uh you know
all kinds of information it's like hey you know you should try this try that you know they gave
me about four to six seven different solutions you know isabella here gave me a few solutions um and
yeah she was she was definitely doing her best but then her shift was over and then dylan came in uh
and this is where uh dylan started kind of looking into the case and i was trying to give him as much
uh information as possible uh about the issue what i downloaded what i've been doing on
the network for the last couple of days and uh honestly he was starting
he admitted he was starting to get a little bit uh kind of winded or maybe
uh disappointed that he's not able to fix it but the last solution that he gave me here
was uh so to go to the network sharing center change adapter uh options right click on your
network adapter and select properties then ipv4 properties advanced navigate to the wins tab
and select to disable the net bios over tcp ip so apparently this is how you reset the uh network
and for whatever reason it actually just worked apparently uh if you run into this problem and
you feel like maybe one of the protocols uh is not working uh just go ahead and do that and you
know you can uh so you can you're gonna have to open the command prompt here so look up cmd on
your um your search bar here run as administrator and you can just type all of these in uh or you
can copy those uh so i'm gonna put these in the description actually so if you ever i'm gonna put
the whole thing here uh in the description in case you guys ever run into this uh this problem so um
yeah so i'll just uh put it there if you guys are interested and i might just make a different video
uh to kind of address this so that uh yeah most of you guys this is a video about the customer
service so a lot of you guys might actually miss it so i might have to actually make a separate
video but i just wanted to share my experience honestly with uh surf shark they were incredible
they were just they kept giving me different all kinds of different solutions they did not give up
um and they actually fixed the wire guard this method whatever i did here with cmd
uh fixed the wire guard protocol on surfshark and nordvpn uh and in you know in contrast with
nordvpn which i actually went to them first in order to try to fix this issue but it seemed like
the agent that was talking to me was not very knowledgeable and they kind of gave up a little
bit too early but isabella here in dillon were just so adamant about uh fixing this issue and
i just had to give them a shout out it's really incredible customer service i have to give them a
five out of five you know or a ten out of ten if you if i can give them a ten just absolutely i'm
very pleased with the customer service here and uh yeah it was just great really i was having
a lot of issues it wasn't working i was getting worried it's like what what could i have messed
uh up with my pc so that the just the wire guard protocol isn't working you know i was going in
and out out of my firewall just disabling all kinds of things i uninstalled a whole bunch of
applications trying to figure out what is you know interfering with my wire guard protocol and uh
it was just all i had to do was a reset here and uh yeah just great work thank you dylan and thank
you isabella for your work and i just wanted to share this little experience with you guys
and tell you that hey if you're using surf shark and if you ever run in run in into any
kind of trouble with surf shark you can uh you can bet your bottom dollar here that uh
these guys right here with uh the surf shark live chat will get uh things done and they will try
their best to help you you know if you look at the time here started at 9 24 am and
we ended the chat at um uh 10 44 i don't know i would recommend it and then restart pc
actually we kept going a little bit after that but that pretty much worked so i just went back
actually after resetting the pc i went back to thank him so uh all in all this took about
you know two hours to uh finish you know roughly almost two hours about an hour and a half so
great work thanks a lot and you know if you guys before i end this video if you
guys are interested in surf shark and maybe you're wondering whether it's worth it or not
um yeah definitely worth it uh it's pretty cheap but you've got all kinds of
features here with multi-hop static ip you know what check the review below if you're looking for
more information on surf shark uh definitely worth knowing all about the vpn in terms of privacy
policy streaming and torrenting capabilities as well as speed and security and features so
be sure to check the review below as well as you know feel free to take advantage of the special
deals and discounts that you'll also find below so thank you guys very much for watching thank you to
the customer service agents at surf shark and i'll see you guys in the next one have a wonderful day