Alright, lashell Yates with the BBB
is here answering your questions.
This person says I bought a hot tub
cover in February. I never got it.
A final complaint with the DOJ.
What else can I do?
You if you paid for with for
it with a credit card, you can
definitely file a dispute with them.
That's that would be my number one step.
You can always file a complaint
with usalsobbb.org. I love this
question. How can I stop
scam calls from calling me?
We all want that. Wish there was
a one step answer.
You can block the calls you can download.
There's all kinds of blockers that
you can download on your phone.
There's also waste their cell phone company.
Yeah, I definitely would ask your
cell phone company for something
at that first and you know what?
Don't answer the phone.
That is always the 1st order of
business is don't answer the phone
if you don't recognize that number.
But here's a follow up to that.
How are some of these scammers allowed
to clone local phone numbers allowed?
They're not allowed.
They do it illegally.
And yes, there's all kinds of new state
and Federal Register regulations.
That's the word that are going into
place that are trying to stop this,
but I'm sure they're going
to find a way around it.
So just just realize they're
not allowed to do it.
Just don't answer the phone.
Yeah, they're not allowed
to do it, they're just doing it.
'cause that's what criminals do.
They just do it.
OK so this person says, hey,
I watch you guys all the time.
I want to report a new Facebook scam.
This is Facebook jobs.
People are posing as fake
companies trying to get info 1st
and I almost made that mistake.
There are some telltale
signs. Yes, there are one.
They're not going to want to do a
face to face kind of zoom interview.
They're going to want to do it
over Google Hangouts or something
where you never actually meet.
It's going to be quick.
You're going to be hired like within a day.
They usually work at home
customer service kinds of jobs,
so those are some red flags and you know,
they're just their information is
going to look very legitimate.
They're going to take you to a
website that looks very real,
but just don't give out your
Social Security information
or bank account information.
The companies like that.
Yeah, you
definitely want to see the
person face to face like this.
No, like plain static Photoshop,
Photoshop and then talking to you
want to see like a real person to make
sure that there is a true employer.
All right this person said I received
a call from someone claiming to
be with the CDC offering COVID
shots in exchange for gift cards.
That's a good one because the
you know different agencies
are giving out incentives.
I would say it could be real, they the CDC.
If they are doing it,
go ahead until they start asking
you for personal information.
If it was the Forsyth County
government or you know a local one,
hang up and call whoever they said
they were on an independent phone
number that you found and ask if they
really are giving out the gift cards
and that that's a good recommendation.
Or any kind of call that
you get that's offering
something. Yeah,
anything out of the blue.
Never use the phone number
that they give you, right?
Correct, always look it up yourself.
All right, this person
says I've always heard that if you
answer a scam, call and ask that they
remove your name from the call list,
that they must do that by law.
Not scammers, they are real company.
And you ask, do you removed from their list?
They will remove you.
Scammers will not do that and
it could only put you on other
scammers list because they know
it's an active phone number.
And this person says I get a spam
text once or twice a week requesting
that I go to their link to get
my Medicaid set up correctly.
I don't even have Medicaid.
This is something that can be in any form,
right? It can be an Amazon package.
It can be, you know, something from
a grocery store or whatever else,
and they're telling you to click
the link 'cause something's wrong.
Definitely, you're right,
you've hit the nail on the head.
There's so many different
companies they scammers will try
to impersonate any known company.
Social Security.
Amazon's a big one.
Every year it could be any company,
but we just talked about this.
What is the rule?
Don't click on a link from someone you don't
know or a link that you're not expecting.
So just think,
did I order something from Amazon?
I'm really on Medicaid.
Did I really have to pay a bill from such
and such company or from such and such?
Doctor, I'm thinking of the text that I get,
but my bank will really reach out
to me and say that I have fraud.
Get out your bank card,
go look at the number on the back
of your card, call that number,
call your doctors office.
Do I really have a bill?
Search out that independent number,
never click on links out of
the blue 'cause it it's most
likely going to be a fishing.
Take you to a phishing
website and I think of the
Amazon thing. The easiest thing to do is
simply to look up your own account. Yeah, go
to your go to your own account.
It's going to tell you right in there.
They're having an issue trying to reach you.
OK, all right. So lashell Yates from
the BBB is joining us and of course you
can get all of the information like the
BBB scam tracker and other resources in
the two wants to know section lashell.
Thank you so much for joining us.
We appreciate that next time around we're
going to get to that home owners program.
All right everything is in the two wants
to know section right now to make sure
that you are able to look back at any
of the questions you may have missed.