hey there it's Dr Amanda with straight smile Solutions straightsmilesolutions.com and I want
to talk a little bit today about on calls and our on calls for February and March how on-calls work
uh what the benefits are how it's different from the regular Zoom sessions or the other different
ways that we can communicate and to learn more I definitely recommend that you check out our
website at straight smile Solutions go to the services page there's a really great infographic
that explains what's included in different packages all calls are only available to our
concierge and our VIP members um so it is one of the services that we do provide you can have one
on call scheduled at a time up to an hour so that's the way it works once you finish that
on call you can schedule the next on call this is different from Zoom sessions you can also
have one Zoom discussion scheduled at a time for your whole team your whole office and once that's
finished you can schedule the next one on calls in general you can use your link that you do for your
Zoom but usually those links are about a week out so usually for on-calls you're going to want to
schedule that with us when you're scheduling the next visit so sometimes we'll be taking a look at
your case either on a zoom or talking about it in Secure mail and it's like you know there's
a lot of questions that are coming up and there's a lot of unknowns and it's like hey well maybe we
should just be synchronous in this discussion so that means that our team is hanging out waiting
for your team to submit records through secure mail which is included as part of your membership
and that's a HIPAA compliant way that we communicate and you'll get the question in
real time that does not mean we're meeting with your patient that that's a big No-No for uncall
you are the treating doctor we are there to answer your questions and to educate you on topics that
you want to learn you know like what wire is next well let's talk about that what do we see
what are some of the options ultimately you're making all the decisions we're just Educators
um coaches for that matter but it's nice to get an answer in real time
okay so no Zoom meetings popping up in the patient's chair that's a big No-No
um or anything like that you just you know take your photos take your records step out upload them
have your team member upload them send us a text letting us know that the on call is ready and we
will respond within 10 to 15 minutes assuming that it is scheduled so how does that work well you got
to keep in mind that we work with doctors all over the world so you know can't be available 24 7.
um you will get answers if you are concierge or VIP within 24 hours seven days a week 365 days a
year yes my family hates that they'd love for me to change that but at the moment I'm keeping it
um because it's part of the benefits that we have to offer um luckily most of you don't work
on Christmas but in any case um for on-calls it is not a zoom session an on-call is you are
submitting it through secure mail and you're getting an answer in a reasonable amount of
time 10 to 15 minutes as long as you message us and say the on-call is ready and as long as you
were scheduled now keep in mind like I said in general I keep the on calls after 2 p.m
eastern time just because of the time change and that allows me some flexibility if I'm traveling
and stuff like that it's generally not when I'm traveling okay so there's certain days it's not
available it is only weekdays it's not weekends it's not holidays um so I can let you know which
days are available for February and March at the moment for on-call so you can have one at a time
um and if you are looking to schedule your patient we can definitely find a time that our date that's
going to work that'll be the best we can um if other people have already scheduled Zoom
sessions or other things going on I cannot so I can't do two things at one time so yeah that's
pretty much how it works um we would love to be there and that's the best way to learn is to do
and to understand and to have confidence and not to be you know panicking because I mean certainly
when I first graduated from residency I was out there seeing 80 patients a day I mean oh man I
was freaking out sometimes these patients I have no idea what I'm doing next you know um and it's
just guessing sometimes so learn from our mistakes we've made tons of mistakes I mean luckily nothing
horrific has happened that I think I've ever done that I know of I think I've always been pretty
conservative in case selection and treatment planning um I feel like I can sleep well at night
with the movements that I do and the treatment planning that I do and the treatment plan that I
advise you but it all comes down to case selection not doing crazy cases and not you know referring
out those harder cases those red cases those yellow cases to orthodontists and keeping the
simple cases in-house so yeah uncle's calls are available um all you got to do is be a VIP or
concierge once you sign up we can help you out getting that scheduled all right thanks so much