Hello and welcome to Skillopedia.-the place to learn skills for the real world. Well,
you’re with me Niharika. And what are we gonna talk about today? Well, are you a Manager
or a Leader, who leads a team? Well, then part of your role is to give feedback. Well,
feedbacks are very essential for individuals and for all teams, well because people want
to know how well they are doing or where they can improve on. Now in the industry there
are many managers and leaders, who fail to do that, in fact there, are many managers,
who do not give any feedbacks at all. So do not dread people, well today we are gonna
help you with some tips that would help you to give feedback?
Well, the very first tip that I have for you is leave the negatives at the door. Well, remember people that
feedbacks are not criticism. You cannot act like a big wild cat, who’s all ready to pounce on their
team members, that is wrong. Well, it’s very easy to fall in the trap, where you can
only point out the negative points. But always remember that people do right things more
than doing the wrong things at the work place. So it’s important for you to notice these
positive things. Positive things like people hitting sales targets, someone who deals with
an angry customer fantastically or even hitting the deadlines.So always appreciate the good
work. Now when it comes to something negative, when a person does something wrong, of course
feedback is important. But you cannot end up using threatening negative language. You
need to choose your words correctly, so always remember to keep your negative words away
and always try to use the positive ones in order to give a good feedback.
So what's the next thing that you need to keep in mind? Well, you need to be specific. Now giving
a feedback effectively is a skill and when you do it the right way with right intention,
you would see the difference. Now people or your team members want to know the things
that they are doing well and also they want to know, what are the things that they are
doing not very well. So you need to be specific, when you give a feedback to them. Of course
there are people who are very judgmental, you as a leader cannot be judgmental. You
need to observe specific behavior of the employee and mention it to him or her. For example
you can’t end up walking to your team member and say that you have lousy people skills,
that’s incorrect. That’s definitely not an effective way of giving a feedback or what
you can do is give an example. Now probably that team member of yours behaved in a very
aggressive way with one of your clients and you definitely don’t appreciate that, and
you wanna give that feedback to him or her. So please be specific, mention that you noticed,
you observed that you behaved in a very aggressive manner with Mr. Johnson and that’s not acceptable.
And also give him tips and suggestions to how he can work on this.
So that’s how you need to be specific, when giving a feedback to your team members.
So what’s the next thing that you need to keep in mind?Well, you need to be quick. Well, sooner you give
the feedback, the better. You don’t have to wait for an appraisal or for a meeting
to take place in order to give a feedback. Any certain behavior that you observe or any
event that has taken place, well grab that opportunity and give a feedback. It’s also
important for you to be consistent. Well, you give a feedback today and then the next
feedback that you give is ten months later. No that’s not gonna work, well timely feedbacks
are essential. Your thoughts and suggestions matter the most to all the employees in order
to attain success. So people make sure that you be quick, you address issues on immediate basis.
Well the last tip that I would like to share with you is an actionable feedback.
Well an essential feedback should be always concrete, specific and useful. So how do you
do that? How do you work on these things? Well, firstly always give a feedback that
can be acted upon. Now there are certain employees, who just don’t care. So why waste your time.
You should give that kind of a feedback that can be acted upon. Also make sure that the
feedback is taken in a very positive manner. Now there are certain employees, who just
don’t like to take feedbacks. Who always take feedbacks in a very negative manner.
So you have to make sure as a leader, whether they have understood and taken the feedback
in a positive way. And then the last thing is that you need to give them an opportunity
to talk about, what they think about this issue or about this feedback. Because even
what their opinion is, it will matter for you. It will help you to work on giving better
feedbacks to other team members of yours. So people always remember to give an actionable feedback.
So giving a feedback is always gonna be a challenge for you, but you can enhance
your performance by using these tips that I have helped you with. So please do follow
these tips the next time you have to give a feedback to someone. And I’ll be back
with a new session soon. Till then you take care and do subscribe to our channel Skillopedia,
the place to learn skills for the real world...