hi everyone welcome back to our channel
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i'm jacqueline and i'm an interior
architect and designer here at dmv
now that bars restaurants hotels and
other hospitality businesses are open
we need to look at how we're going to
make these places safe and also
how to enjoy them like we used to but we
can't simply carry on like before
because it's not safe to do so
so today i'm going to be talking about
how we can design for the hospitality
sector
post-pandemic we're moving into a new
era of hospitality
that will change the way we dine stay
and travel
before opening the design studio i
myself actually worked
in the hospitality sector in a five-star
hotel
so i understand how this will affect
customers as well as the staff
and we need to make sure that moving
forward both parties are going to be
safe
i think that one of the first things to
do moving forward
is instead of straying away from changes
we should really embrace them
and one way i think we can do that is
through the use of perspex screens
perspex screens can be easily cleaned
and allow different groups of people to
be kept away from each other
whether that's bar staff customers or
just between tables
although i have seen some wacky concepts
including this one by
christophe guerning which did make me
laugh
i don't think things like this have to
be necessarily wacky
you know let's just keep things simple
but also become design
features there's no reason whatsoever
why these screens can't be fun stylish
and enhances space
they don't have to be clinical hospital
cubicle looking things you know
therefore we should make sure that each
business makes their customers feel
comfortable
and not like they're in some crazy
sci-fi fantasy film
let's also not forget smaller details
like signage and floor decals
that instruct customers what to do as
these will
play an integral part and be used at all
times during a customer's experience
now after 15 weeks of lockdown i'm sure
we can all expect a huge influx of
people
who want to dine travel and stay
although the customer's safety is often
put in the spotlight
we need to also remember the front of
house and back of house staff
that are going into work and putting
themselves at risk
when i worked in hospitality i was
surrounded by people with different
health conditions and
even much older age groups so it's
important that we respect these members
of staff
and make sure that we remember their
safety and one way we can do that is to
provide them with a new type of uniform
moving forward staff could wear visors
and gloves so that they can still see
customers and interact with them in a
friendly way
some people might think that's over the
top and really unnecessary but
really it's just fundamental in making
sure that the staff's health is kept
optimal
social distancing now this is going to
be hard to say the least
especially in smaller hospitality venues
but it can be done but yeah maybe not by
implementing creepy mannequin figures
and cut outs within seats
yeah i'm not too sure about that if your
restaurant typically
seats 100 covers make sure that the
tables and chairs are spaced out so that
there's
room for customers to walk around even
if that means
lowering the amount of covers you
typically do obviously if you get rid of
covers then your profit is not going to
be as much as you usually make
so make sure to balance that out in your
pricing and in fact many polls have been
done recently asking the question
would you pay an extra amount to help
your local business and the answer has
overwhelmingly come back is yes because
we're all in this together and people
want to help out other businesses
also bathrooms are going to be
particularly difficult places to social
distance in
so it maybe puts a member of staff by
the bathroom door
and then they can tell people x amount
are allowed to come in at any certain
time
because really if you just put a sign
there people are people they won't obey
them so make sure there's a member of
staff guiding people and instructing
them what to do
usually within a restaurant the main
cleaning is done at opening and
closing and not so much in between other
than
clearing tables so maybe you could cut
your day into intervals so open for
breakfast
close for lunch and then reopen for
dinner and within that lunch interval do
a deep clean
or if lunch is a peak time for you then
make sure that there's a member of staff
going around constantly cleaning
everything as the day goes on either way
we can expect cleaning practices to be
leveled up even further after the
pandemic
and that moves on to my next point which
is hygiene as the two fit hand in hand
in order for your bathrooms not to be
rammed with people wanting to wash their
hands
make sure that you have hand sanitizers
on each table and as customers walk into
your venue
this will ease customers as it will make
them feel safe
there's also a few smaller things to
take note of lots of times in
restaurants you'll see things like this
where sharing is common and they say
that sharing is caring but certainly
moving forward it
is not sharing or reusing of items needs
to stop
another point is that if you're a
customer intending to go to a
hospitality venue soon make sure that
you take cards with you instead of cash
paper money is a fomite which is an
inanimate object that's able to carry
pathogens quite literally dirty money
so just stop using cash and take a card
with you
in the long term we can expect to see
drastic changes to the hospitality
landscape
especially i think integrating
technology into interiors
gone are the days of face-to-face
check-ins at a hotel
facial recognition and other
advancements allow for contactless
options
this is a concept by the mansa practice
where your hotel key
is an app on your phone and that will
let you into your room
even the use of patamosta lifts with no
buttons or waiting that is
honestly who knows but i'm open to it
also we'll see the use of self-cleaning
and antimicrobial fabrics
even the use of antibacterial doorknobs
any material that will make
our lives easier and safer
another example could be a storage box
fitted with a uv light
that can sanitize hair dryers coffee
makers and smaller objects
and then that concept can be fitted into
much larger things such as
bathroom drawers mini bars and wardrobes
and it will be activated every time a
door or cabinet's closed
there could also be more biophilia
within design as well
as plants actually improve the air
quality surrounding you
as designers and architects i feel that
it's our responsibility
moving forward to ensure that our built
environment is prepared
for the next pandemic in the future
there's no doubt that the hospitality
sector will see drastic changes
and even in other sectors such as
commercial office spaces
as the work from home movement is here
to stay especially millennials and
zoomers who are used to living a
laptop lifestyle it's just the way we
live these days
and if you'd like more information on
how you can open your hospitality
business safely
then visit the uk hospitality site and
i've linked that down below for you
it will give you secure guidelines and
the safety measures you need to put in
place
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and i'll see you in the next video bye
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