In this video, I'm going to give you
a detailed demo of how take an authorization
with delayed capture payments in Salesforce using Chargent.
Delayed capture is a fancy term,
but in short it's about card authorizations
enabling the vendor to make sure money is allocated
to get the payment in the near future.
My name is Micaiah and I'm from Chargent.
If you are an aspiring Salesforce payment geek
and you want to learn about payments
and be a superstar for your organization,
then you are in the right place.
So why specifically would you want to take an authorization
with delayed capture payment inside Salesforce?
Well, in payments, when you hear capture,
I want you to think transfer of money,
and for delayed capture,
you, the merchant authorizes the payment,
then you later come back to transfer the funds.
Essentially, a delayed capture payment is when a vendor
tells a card company electronically
that you, the customer and they, the merchant have agreed
upon doing business for a certain amount of money.
And then that value is reserved on the customer's card
for that merchant to collect.
This is also known as capture at a later time.
And by the way, we know that if you're
an aspiring Salesforce payment geek,
it can be hard to learn about this and everything else
that goes into getting payments right.
But it's okay.
Because here at Chargent, we've made a special checklist
for you on how to make Salesforce payments easier,
and that is in the description below.
Here are three delayed capture use cases
that you have likely encountered in your day-to-day life.
Number one, when checking into a hotel,
you're going to tap your card and check it.
And when you do, you are giving permission to authorize
an agreed upon amount on your credit card.
Let's say 100 dollars for the room.
During your stay, maybe you grab a coffee
and you bill it to your room,
and then you have a stack from the minibar,
and that's also charged to your room's account.
And then upon checkout, the hotel will collect
the total amount owed, let's say $110.
And this is done by sending a capture command
to the payment network,
which is referencing the authorization
from the beginning of your stay.
Second example, when you pump fuel at the gas station,
have you ever noticed that sometimes
there was a $50 pending transaction on your card?
Well, that's an authorization.
In this case, they are using this to confirm
that the card is valid and has at least $50 available.
When you hang up the feeling nozzle,
the system captures the actual amount of the fuel
that you have dispensed using a capture command
sent digitally to the card companies.
The third use case is collecting upon fulfillment.
So this applies to retail and manufacturing merchants,
and at Chargent, we support many of these companies,
the card networks,
the visas and the MasterCards of the world.
Now, they want to see a merchant collecting payment
at the time of order fulfillment.
This means collecting when you ship the goods.
You likely have seen this when you buy
from a major eCommerce retailer,
if they take a week to prepare your order and then ship it,
you'll often see a pending transaction on your card
until that order reaches the fulfillment department.
And at that point, it's going to get sent to you
and that when it gets funded from your account,
and that's also, what's known as a capture.
So this fulfillment use case,
that is what we are going to demo for you today.
And during this demonstration,
I'm going to walk you through the steps
to complete an authorization with delayed capture
in Chargent in anywhere.
And in this demo, I'm going to wear multiple hats.
To begin with, I'm acting as a salesperson at the merchants,
I'm taking a phone call from Natasha
at the customer's office.
Our example today it's with the Avengers
and they're ordering some t-shirts to give away
at a homecoming rally.
And there's a $100 cost for these shirts.
Here are the steps.
Step one, click the payment console button
so we can verify the card number.
In this case, Chargent already has a payment source on file.
We can see that it is a visa card
ending in one, one, one, one with an expiry of 12/21.
Note that the card security code field is grayed out.
This is because the CSC is only required the first time
that someone enters the card details into your system.
Step two, as the merchant working in Chargent in anywhere,
I will take a pre-off by clicking
on the authorization button.
And here we see that the authorization was successful.
Step three, it is a best practice to review the transactions
until you are very comfortable.
Working in Chargent, you know all the different behaviors
that you should expect.
So here we can see the transaction type is authorization
and that it was approved.
I can begin creating the t-shirts with the confidence
that I am going to get paid.
Let's quantum jump a few days into the future here
and the shirts have now been printed,
and they've made their way over
to the fulfillment department.
For the demo, I'm taking off my salesperson's cap,
and I'm putting it on my fulfillment agents hat.
Step four, capture funds.
I'll click the payment console button.
And here, I clearly see that I have an authorization ready
to be voided or captured.
Of course I want to capture as I've printed the t-shirts,
and I have the shipping slip prepared
and ready to go out the door.
This package is going out today.
And my customer, Natasha, she's going to be quite happy.
So I simply click the green capture button
and then I can see that it is approved.
The money for the t-shirts is headed into my bank account.
Check out this next video to find out
how Chargent can help you grow profits
through Salesforce payments.
Again, my name is Micaiah.
I'm from Chargent, and we are dedicated
to helping aspiring payment geeks like you
become a superstar for your organization.
And also remember at Chargent, we are always here to help.