this video explains how to fix your
printer when you see a carriage Jam
error message on your computer or your
printer has an e on the display with all
the attention lights flashing
turn the printer off and then on again
this will sometimes fix the issue press
the power button to turn the printer off
if it does not turn off you might have a
paper jam we will address paper jams in
this video in a few minutes once the
printer is off wait 15 seconds it is
important to wait the full 15 seconds to
allow the print mechanism to reset
then press the power button to turn the
printer back on
wait for the printer to turn on and stop
making noise
load paper into the input tray until it
stops slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper
try printing a self-test page to see if
the issue is resolved on the control
panel press and hold the cancel button
then press the start color copy button
release both buttons at the same time
the self-test page prints if the
self-test page prints successfully the
issue is resolved if the self-test page
does not print go on to the next step
a paper jam might cause your carriage
Jam do not remove jammed paper at this
time but begin by removing any loose
paper from the input or output tray
press the power button to turn off the
printer
the printer does not turn off turn to
the back of the printer
unplug the power cord
remove the USB cable from the printer
remove the rear access door to do this
we first need to look
the tab on the left to unlock the rear
access door push the tab toward the
right hand side of the printer and pull
out the rear access door check the rear
area for jammed paper
if you see any paper remove it by
pulling evenly with both hands to avoid
tearing
if the paper tears while removing it
from the rollers check the rollers and
wheels for torn pieces of paper that
might remain inside the printer
use a flashlight to thoroughly search
the rear of the printer to find all
small scraps of paper
if any torn pieces of paper remain
inside the printer more paper jams are
likely to occur
reattach the rear access door
push the tabs on the right-hand side of
the rear access door into the
appropriate slots on the printer and
push the door forward until it snaps
into place
if you cannot remove the paper jam from
the back we will attempt to remove it
from the front turn to the front again
open the cartridge access door
carefully remove any paper you see make
sure you get all the small pieces that
might tear off
check the rollers and wheels for any
remaining pieces of paper
you must remove all scraps of paper to
prevent future paper jams small pieces
of paper can easily stick in places that
are difficult to see
use a flashlight to thoroughly search
left and right inside the printer
searching the carriage path of the
flashlight is an important step in
preventing future jams when you've
removed the paper close the cartridge
access door
again
plug the power cord back in
turn to the front
press the power button to turn the
printer back on
next load paper into the input tray
until it stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a self-test page again to see if the
issue is resolved on the control panel
press and hold the cancel button then
press the start color copy button
release both buttons at the same time
the self-test page prints if the
self-test page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the self-test page does not print go
on to the next step
use the following steps to make sure the
carriage can move freely
the printer must still be on for these
steps to work
open the cartridge access door so you
can view the carriage
the carriage might try to move into the
center of the printer if so allow it to
move into that position turn to the back
while the printer is still on disconnect
the power cord
to the front
check for obstructions under and around
the carriage that could prevent it from
moving
carriage can move freely by gently
pushing it to the left and then to the
right this helps find any obstructions
that might block the movement of the
carriage
if you find any obstructions while
moving the carriage remove them once all
obstructions are removed close the
cartridge access door
the back of the printer
reconnect the power cord
turn to the front
if the printer does not automatically
turn on press the power button on the
control panel to turn on the printer
load paper into the input tray until it
stops slide the paper width guide inward
until it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a self-test page again to see if the
issue is resolved on the control panel
press and hold the cancel button then
press the start color copy button
release both buttons at the same time
self-test page prints if the self-test
page prints successfully the issue is
resolved you can reconnect the USB cable
and resume printing as normal
if the self-test page does not print go
on to the next step
sometimes improper installation of the
ink cartridges can cause a carriage Jam
in this step we will fix this
the printer must still be on for these
steps to work
open the cartridge access door the
carriage might try to move into the
center of the printer if so allow it to
move into that position wait until the
carriage stops moving and then gently
press down on the cartridge to release
it you can then remove the cartridge
from the printer
repeat this process to remove the second
cartridge
when handling the cartridges be aware of
the electrical contacts and ink nozzles
be careful not to touch the contacts or
nozzles because touching these can cause
clogs ink failure and poor electrical
connections check for obstructions under
and around the carriage that could
prevent it from moving the next step is
to reinstall the cartridges back into
the printer
let's start with the tricolor cartridge
hold the cartridge with the paper label
on the top and then insert the cartridge
back into the left carriage slot push
the cartridge firmly into the slot until
it snaps into place next let's do the
same steps for the black cartridge
hold the cartridge with the paper label
on top and then insert the cartridge
back in to the right carriage slot push
the cartridge firmly into the slot until
it snaps into place close the cartridge
access door
try printing a self-test page again to
see if the issue is resolved on the
control panel press and hold the cancel
button then press the start color copy
button release both buttons at the same
time the self-test page prints if the
self-test page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the self-test page does not print go
on to the next step
if the error message still displays it
might not be the printer the power
supply might be the issue
press the power button to turn off the
printer
go to the back of the printer
disconnect the power cord
then disconnect the power cord
power strip or surge protector it's
plugged into
the power cord directly into a wall
outlet
and then plug it back into the printer
move back to the front
try printing a self-test page again to
see if the issue is resolved on
control panel press and hold the cancel
button then press the start color copy
button release both buttons at the same
time
self-test page prints if the self-test
page prints successfully the issue is
resolved you can reconnect the USB cable
and resume printing as normal
if the self-test page does not print go
on to the next step
sometimes the issue can be resolved by
resetting the printer
the printer must still be on for these
steps to work
first remove all paper from the input
tray
printer
without turning the printer off
disconnect the power cord
pull the power cord from the wall outlet
wait 15 seconds it is important to wait
the full 15 seconds to allow time for
all power to drain from the printer
reconnect the power cord to the wall
outlet
then plug the power cord back into the
printer and go back to the front
if the printer does not turn on by
itself press the power button to turn it
on
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper
not push the guide in so tightly that it
starts to bend the paper try printing a
self-test page again to see if the issue
is resolved on the control panel press
and hold the cancel button then press
the start color copy button release both
buttons at the same time the self-test
page prints if the self-test page prints
successfully the issue is resolved you
can reconnect the USB cable and resume
printing as normal
if the self-test page does not print go
on to the next step if you've tried
everything described in this video and
you still have a problem your printer
likely needs some type of service
contact HP to find out what the support
options are for your printer
your options for service may vary
depending on how long you've owned it
and what country you live in