my team is important because they are the customer's advocate they help they listen
they educate and they truly care hi i'm tabitha i'm the customer support manager and i've been
with stark brothers for 16 years i started in customer service i started um my first spring was
spring of a seven and i entered catalog request and we had thousands of them these little bitty
cards that were mailed to customers i keyed all of those in and then went into order processing
by my second spring the end of my second spring i was promoted into the role that i hold now
our processes have become easier more electronic you know less paper driven the most interesting
part of my job is the history with stark brothers there is so much um out there to to learn all the
time we learn from our customers you know it's neat to hear oh my grandfather sold stark brothers
trees by horse and buggy or you know they worked for the railroad we are engaged in learning and so
you know we've done a great job at putting a lot of research into the facts that you find online
and we're continuing to research sometimes customers have questions we would have never
thought to ask and we're dedicating a lot of time to making sure we give them a stark approved
answer so when a customer sends us feedback it it doesn't stop with me um we we share
that information with uh with everybody that needs to know you know if there is if there's a problem
uh you know we are sending it out to our our leadership team and they uh take action right away
to make sure that it's an issue or a non-issue and we try to fix things right away one of the great
things about our customer service team is the people that make up that team my name is andrea
i've been with the customer service team for six years my name is samantha and i've worked at stark
brothers for three years my name is jennifer and i've been here three years with stark brothers
i'm crystal i've been here six years hello my name is casey and i've been with stark brothers
for five years hi i'm barb and i've been with stark brothers for 34 years does he almost cry
we have great people to work with and great owners great boss it's really totally different we've
moved on up that's what i say we at stark brothers have a great product and we're happy to help you
find what you need for your gardening needs and something that will produce over the years
and bring you great satisfaction i love my job we wear our hearts on our sleeves like we
truly care we understand uh that some things come up and that cause frustrations that are
out of our control and we we care we hear you and our team is always willing to offer a resolution
and help we have a lot of empathy for for our customers because we value our values you know
quality and customer satisfaction matters above all and we're going to go above and beyond to
to make sure you're happy you know the best way to reach our customer service team is to pick up the
phone give us a call or you can send us an email and you know we're going to get to your email
within 24 hours or less and you can also send us a chat and if we're online
uh send us a chat and we'll we'll talk to you right away so if you're ready to to place an
order or have any questions about our product that we have to offer just visit us at starkbros.com