what's going on guys dave here with some tips for you if you are an online seller
on ebay amazon facebook marketplace or wherever
and you've noticed over the past few years especially during these the covid times and the
issues that u.s postal service and other shipping companies are having with staffing problems
they're having staffing shortages you know lack of personnel
they don't have enough people to do the jobs they used to do
and you know you ship a say you ship a product out and nothing happens or nothing is showing on
the uh tracking you know for several days after you even took it to your post office
and dropped it off you know in the bin or whatever
i'm going to show you some things here that you will need to know
uh first thing you need to do is make sure you either hand the package to your postman and he
scans it in their system to show that it was picked up or you take the package to your
post office and use the walk up kiosk called the self-service kiosk and scan it in at that station
then you can hand it over to the post you know the the actual drop off bin
this will show that the package has actually been placed into usps possession
and that is the main issue going on to show your customer that you have indeed dropped
this package off to the post office otherwise sometimes it might not show any movement for
three to five days sometimes even up to two weeks no movement of the package and you're trying to
explain your customer man i already dropped this off to the post office you know several days ago
i can't help the fact that they're not moving the package quick enough you know it's because
of staffing shortages i'm going to show you the difference here let's say um let's say we drop the
package off i'm just showing a few things that i have on our ebay store here's the tracking number
i'm just going to click on it here and show you a couple things all right notice the stages here
you know when i when we printed the shipping label and it gets actually registered into usps's system
that'll be these steps right here but this step right here usps in possession of item that is when
we actually took the package to our post office and scanned it in at the self-service kiosk
this one right here and this is what your customer needs to be aware of now of course beyond that it
obviously shows movement you know it's moving on through uh the delivery system through us postal
service and when it finally shows up at their door you know it'll show delivered that sort of thing
um but let's move on down to some others i know this may be boring to some of you but for some
people you may be really frustrated with the postal service that uh you know that things
just aren't moving quickly enough or they show no absolutely no movement of the package whatsoever
same thing here and when you live near a big city like i live near atlanta georgia
one of the busiest shipping hubs in the united states and packages sometimes
take forever if i drop them off at my local post office in marietta georgia but we skip over that
and take them straight to the main usps hub in atlanta georgia you know now near the airport
okay same issues here all this
is what you want your customer to see that there is movement of the package
and you know sometimes one out of a hundred might still show a problem
nothing going on that sort of thing okay like this one still looks normal everything good
processed through usps facility deposits departed regional facilities so it's actually moving out of
the city of atlanta let me see if i can get down a little bit further
of course a great thing about ebay is it shows if an item has been delivered now even when
that's the case you would say hey this is great packages already moved all the way to the customer
delivered into their mailbox all is well right sometimes not sometimes even if it shows delivered
quite honestly that is sometimes u.s postal service scanning the package as quote unquote
delivered but they have not even dropped it off yet until the following day
i have had this happen to me numerous times in the 20 years we have been selling on ebay and amazon
you can believe it if you want but there is quite often a time when the package shows as out for
delivery and even delivered in the mailbox of the customer customer writes you that day and say man
it may show us delivered but it is not in my mailbox and nobody stole it either
we ended up you know having to convince the customer to wait an additional day
and the package then magically shows up in their mailbox the following day or day after
believe it or not it is ridiculous but it happens quite often so the main thing though is the steps
that the seller needs to take and it needs to show this all in in the tracking or the
actually usps offers delivery confirmation i would not call this live tracking like with
ups or fedex or dhl those services which cost far more offer more live tracking service so
there is a difference here i know u.s postal service calls this tracking honestly it is
not live tracking it is not accurate tracking and uh you're just going to take that you know as as
gospel because uh we've seen it so many times over the years anyway just notice all this stuff going
on down on this particular shipment but when it shows usps in possession of item that is when we
have actually taken it to the kiosk had it scanned in right there then we drop it in and sometimes
see notice here this was on uh june 22nd 9 pm yeah we actually went to that post office at 9 00 pm
nothing moved for another full day uh or this is a you know 2 45 a.m actually this is the following
day so this looks pretty normal so it looks good um just a lot of steps you know and even sometimes
the package does not get scanned like this one notice it gets scanned everywhere along the way
and that is this is a very good delivery on a postal services standpoint where others man you
might not see anything happen with a package you know you're like what the heck i had this
thing you know in the in their possession for several days and nothing happens nothing going on
and we get lucky more often than not but there may be two percent of the time
where a package just has no movement at all and you have to explain this to your customer
and uh you know what what are you supposed to say you know
and quite often the customer doesn't believe you they think that u.s postal services is lord of
all shipping and they make no mistakes and never do anything wrong and like whatever
dude they will lie to you the postal service will lie to you if you call them on the phone
good luck with that you know if you try to get get actual phone call and talk to a human being
try doing that uh in 2022 and you'll be surprised at the lack of customer service
you will get with the postal service or if you walk up to your local post office and say hey
man i got the tracking number i'm not showing any movement out of this package where is it
or it shows it's delivered and i don't have it where is this package they will make up every
story oh i don't know uh maybe your neighbor stole it uh i don't know
uh we need to talk to your postmen uh you know blah blah blah and shoot they will lie to you
and the customer comes back at you the seller you know raising hell asking where is my package
so you know sometimes there's nothing you can do about it but as long as this shows
usps in possession of item as long as it shows that part right there which means you
either physically handed it to your postman and he scanned it in or you took it to your
post office and scanned it in yourself at the self-service kiosk as long as it shows this
you're pretty safe you know as far as being held responsible for it arriving late
or getting lost in transit or that sort of thing you know i know this is redundant for some of
you and some of you don't believe it even but as long as that shows on your delivery status
you're probably good to go and the same will account for uh for ebay incorporated like if
they're trying to give a refund to the customer because the package all of a sudden is just
showing no movement or is missing or you know the customer claims they did not receive it
if you have this to go on
uh more often than not ebay might give them a refund but they won't take it from your account
ebay will actually pay them the refund themselves i've seen this happen numerous times also over the
years okay anyway that's it when you go to your local post office look for that self-service kiosk
you know it's a little little machine that you know you just have to press a few buttons and
and press scan the item actually have another video on how to use the machine uh and then you
know you might want to hand it over to the actual usps bin you know for outgoing mail
but just make sure that it gets scanned in at the post office and i cannot repeat that
enough to you anyway check out other videos we got all kinds of cool stuff on our channel
uh we're always adding new things to it uh we actually you know we've been ebay and amazon
seller for almost 20 years look up horsepower house online uh you can google it facebook also
we have uh we sell motorcycle related parts and tools and accessories and that sort of
thing you know here's our main ebay page flywheel pullers fork boots shock boots
specialty tools all kinds of stuff you know if you work on motorcycles atvs you know side
by sides utvs things like that we have tools that you can use as well as fort gators for uh
mostly older motorcycles and dual sport bikes and mini bikes and harley davidsons things like that
so yeah let's have a look through our channel and you might find some stuff that you might like
as well as the videos we do you know how to fix things and stuff like that anyway my name is biker
dave and uh hope this helps some of you out and you'll have a great day we shall see y'all later