This video shows how to clean the ADF rollers and separation pad on HP Scanjet Flatbed Scanners
with an ADF. The steps are demonstrated on the HP Digital
Sender Flow 8500 fn1 Document Capture Workstation. Your scanner might appear different, but the
steps will be similar. Refer to your user manual for specific instructions.
Clean the rollers under any of the following conditions:
You experience repeated document jams. The scanner does not pull pages into the paper
path. Scanned images are elongated.
You frequently scan any of the following types of documents: coated paper, chemically treated
documents such as carbonless paper, documents with a large amount of calcium carbonate,
documents written with pencils, documents on which the toner has not fused.
Before you begin, gather the following cleaning materials:
Clean, lint-free cloth. Clean, warm water.
To begin, press the Power button to turn off the scanner.
Turn to the back of the scanner and disconnect the power cord.
Return to the front of the scanner. Open the automatic document feeder, or ADF,
hatch. Remove any visible lint or dust from each
of the feed rollers and the separation pad using a clean lint-free cloth moistened with
warm water. Do not press against or adjust the alignment
tabs or other components while cleaning the rollers and separation pad.
To clean the rollers, moisten a clean, lint-free cloth with warm water.
Wipe each roller with the damp cloth. Rotate the roller with the tip of the cloth and repeat
wiping it until the entire roller has been cleaned.
After cleaning each of the rollers, wipe the separation pad with a moistened, clean, lint-free
cloth. Close the ADF hatch. You will hear it click
when it is properly closed. If your scanner is equipped with the ADF duplex
background module, you will also need to clean those rollers.
Remove the ADF duplex background by pressing the tabs on either side and sliding it out.
Clean the two rollers in the enclosure with a moistened, clean, lint-free cloth.
Finally, clean the two rollers attached to the ADF duplex background in the same manner.
Slide the ADF duplex background component back into its housing until it clicks into
place. Close the input tray.
Occasionally, the paper feed rollers will have ink or other stains that cannot be removed
with warm water. In those cases you may use isopropyl alcohol to clean the feed rollers
only. Do not use alcohol on the pick rollers or
the separation pad inside the ADF. These four feed rollers may be cleaned with
a clean lint-free cloth dampened with isopropyl alcohol.
You may also use a clean lint-free cloth dampened with isopropyl alcohol to clean these four
rollers, should they need it. Turn to the back of the scanner and reconnect
the power cable. Return to the front of the scanner.
Press the Power button to turn on the scanner. Finally, you need to update the Clean Rollers
counter in the scanner's product maintenance history.
Refer to your scanner's user manual for details on resetting the counter.
You can find additional helpful videos at hp.com/supportvideos and on our YouTube channel,
youtube.com/hpprintersupport.