hi everyone this is your contact center coach here to talk about stress in the contact
center and how to handle it in this video we're going to discuss what causes stress
what stress does to you and i'll give you eight tips on how to handle or reduce stress at work
this video is brought to you by benchmark portal the source for contact center training
certification benchmarking and consulting services if you like this video no stress just subscribe
and hit the like button below to keep getting more helpful videos just like this one stress we've all
experienced it and we all hate it it's a part of our daily lives that at times is just unavoidable
in fact 36 percent of workers report feeling stressed during the day and 20 percent of those
reported stress measuring eight to ten that's a lot of stress going on and the most common cause
of stress among adults our jobs when most people think of stressful jobs they think of firefighters
medical workers police officers and rescue workers and that's all very true but stress doesn't just
impact first responders and medical workers it affects us in the contact center industry as well
contact center representatives often have very high stress jobs with calls coming in
continuously on busy days with a high number of call offs the stress may seem unbearable
now throw in the pressure of meeting monthly performance metrics
rising customer expectations changing business needs and a few angry callers here and there well
that's a recipe for a stressful environment even for the most seasoned contact center worker
and stress can actually change the way the brain works disrupting the body's systems and preventing
stress hormones from returning to normal in fact studies show that stress in the workplace costs
businesses over 300 billion dollars a year in the u.s alone due to stress-related illnesses okay so
stress is bad let's look at some things you can do to lessen stress at work picture the
door you walk through to get to work whether it's at your workplace or in your home office as the
place where you leave stress behind when you walk through that door to start your work day leave
any stress from home behind you so you can start your workday with a clear mind free from stress
practice nice even with the worst callers this keeps you healthy by keeping your mind healthy
callers appreciate it and even the worst caller will likely back down from the power of nice
avoid getting frustrated at office issues co-workers or callers and don't be the cause
of stress for yourself or for others it's just not worth it pay attention to what causes your
frustration and taking steps to avoid it may be the healthiest thing you can do for yourself
when we get frustrated we breathe shallower and faster which raises blood pressure and stress
so practice taking slow measured breaths in for four counts hold and out for four counts
slowly from the bottom of your lungs until you feel your body relaxing if you can take a walk
get a healthy snack or beverage or just walk on your break you may be surprised how being alone
focusing on walking can literally walk off stress find de-stressing activities at work or home
use stress balls listen to music sit in a dark quiet room read play video games
work out and so on it really doesn't matter what you do as long as it helps you let go of stress
have fun with callers and co-workers and find ways to laugh find friends and allies at work who you
can smile and laugh with when you're not on the phone laughing is a natural way to lower stress
hormones and increases endorphins which improves your mood even just a few seconds here and there
can have a huge impact finally leave it at the door again just like when you entered work let
the stress of your workday stay at work so home is a place to unwind from the pressures of the day
if you have any questions you'd like some help with on this or any contact center topic
feel free to reach out to me directly at coach benchmarkportal.com
if you found this video helpful please subscribe like and comment below and please check out some
of our great training programs through the link in the description below our certification courses
are really inexpensive and can add a boost to your resume and your career in fact for watching this
video you can get a twenty percent discount on any coursework by simply using the promo code coach 20
when you enroll this is your contact center coach saying game over thanks for taking the time to
make yourself a better player for your company and for your customers now go out there and be great