in today's video, I'm at the Winnebago Factory Service Center to get some of
the warranty items i mentioned in a previous video worked on. So let's go!
What is going on Youtube, I am in freezing
cold for city iowa i mean it's freezing it's like four o'clock in the afternoon
it's 30 degrees but i'm at the winnebago service center to get the warranty work done on my van
so what i'm gonna do first is take my motorcycle off the back of my rig and then we'll go inside
and we'll do a recap of the warranty issues i had and then i added a couple more warranty
issues to get worked on so let's go get my bike off the rack and my rig plugged in here
so one thing i always make sure i do when i have my bike up here is i have this little
safety line up here so it keeps my bike from falling over if you're enjoying this video please
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you don't miss any of my weekly videos all right so i finally got myself all set up that took a lot
longer than i thought it was gonna take here at the winnebago service center they actually have
a little campground next to the service center so you can camp here and stay overnight there's two
ways to have an appointment here you can schedule an appointment like i did i made it six weeks
out in advance it was the first one available or you can just show up and get put on a wait
list but you can stay in this little campsite and that's how most of the people that are here that's
how they're getting their service work done they just showed up and got on a wait list the reason
i'm here is to get some warranty work done if you remember a few videos back i made a video
called trovato buyer's remorse where i talked about some of the issues i was having with my
travato well i'm here to get those fixed under warranty i'll go over the warranty issues really
really quick the main ones are actually back here in the bathroom the ones that bother me the most
the first one is this mirror here this medicine cabinet uh the hinges are broke and i'm actually
surprised this thing has stayed up i tried to fix it myself but i couldn't get it to work and i was
coming here to get other warranty work done anyway so i figured i would just have that done as well
the next is another hinge issue the hinges in this travada some of them are really cheap it's
falling apart and it kind of sucks because i actually use this sink the most before it broke
there are two sinks in this travado one on the front and that empties into the gray
tank and then one in the back the one that's broke that one empties into the black tank
and i really like that because i can make a decision on which sink to use based on how
full my black tank or gray tank is and now i don't really have that option so that kind of sucks
all right the next one is kind of cosmetic you can see this bug screen is hooked on the ceiling
with snaps the ceiling is supposed to be up here but it's pulling it down it doesn't look too bad
on this side but from the outside it looks really really bad you can actually see some writing
up here from the guys who were building the rig out or whatever just looks really bad
and then down here one of these snaps has broken so hopefully they can get that fixed
over here this window actually it's kind of working now but it still gets stuck sometimes
so i want to make sure that gets fixed because at some point it's going to break completely
although right now it's working all right next is this jensen stereo and this thing is just
terrible it doesn't work 90 of the time and i pretty much blown all the speakers that you see
here which is kind of crazy because this thing doesn't even go that loud so hopefully i can get
that issue resolved although to be completely honest with you i'm probably gonna replace that
with something better at some point jensen doesn't really make good products so that's
probably the reason that the thing sucks all right so the next two items are things i didn't
talk about in the last video they're things that are broken since then all right so the first one
outside is a step and underneath that step is a row of lights and i actually really like that row
of lights i have them on all the time well they quit working i don't know if they burnt out or
something happened to one of the wires but it quit working about a week ago so i had that added to
the list and hopefully they can fix that because i really love that light and the last one is this
accordion thing right here that you pull up it's a blackout shade i actually have an aftermarket one
right here because the accordion one broke but hopefully i can get that fixed as well it also
has a safety mechanism that if you leave the little arms up it'll make a loud buzz sound
to let you know that they're up because if they're up and your airbag deploys it can be dangerous it
can interfere with your airbag the issue i was having was even when i had the arms down and in
a safe position the buzzer would still go off sometimes i would shake it and i could get the
buzzer to go off sometimes the buzzer would just go off the whole time i was driving sometimes
hours and it was super super super annoying so eventually i found where the wire was and i just
disconnected it but i'd like to get that fixed because i mean i think it's important to have
that safety feature all right so it's kind of late here so i'm gonna go to sleep and tomorrow when i
wake up i'm gonna drop off my rig with winnebago and hopefully they fix all those warranty issues
all right so day one at the service center they only got a couple things completed i thought
they were gonna get all of it completed but they only got two things completed
the first is the most important and i didn't mention it earlier but it was my volta box so
underneath here you'll see this box and i had cracked it really really bad and that's where
the most valuable part of this rig is the volta batteries so now it looks like it's fixed they
put some kind of tar stuff on there too some kind of rubbery tar stuff that wasn't on there before
and then did some like some more insulation which i actually really appreciate
and then they fixed the lights underneath here let's see i don't know if you can see them
since it's still daylight out but oh yeah you can see them so they fix those lights those
work again which is great because i use them all the time so tomorrow they're going to work
on more of the stuff in the inside so tomorrow again at the service center so see you tomorrow
okay so day two is in the books a lot of things got done today but they still
have a few more things to take care of but i'll show you what they did today
so one of my biggest issues was my bathroom was falling apart so they fixed the mirror
they reinforced these screws so hopefully these will be good to go now and i'll have a medicine
cabinet again they also fixed the hinge on the sink although it's the same hinge as before so
i'm a little worried it might not hold up and then this area if you remember the ceiling was being
pulled down by this bug screen and i come to find out there was actually a piece missing whoever
assembled this rv forgot to put a piece in so that's a little bit annoying somebody should have
caught that but the tech that worked on my vehicle went ahead and put a board hooked onto the frame
of my van and then screwed in that ceiling part so i shouldn't have that issue again which is good
and finally they fixed the little button down there which wasn't a big deal i also added a
couple things to the list today i added an oil change and a tire rotation which they took care of
and i needed to do anyway i just realized today though that i have a little bit over 12 000 miles
on this rig actually almost 13 000 so i'm only 2 000 miles away from being out of warranty on
stuff like this i didn't even realize that so that's stuff you want to pay attention to when
i leave here i probably will not be able to come back for minor things under warranty so just be
aware of that i keep saying i'm going to show you this campground so let me do this while it's still
light out here it's kind of cold so i'm going to be freezing but let's head outside here real quick
all right so for all my complaints about winnebago they do try to take care of their customers and
one of the things they offer is a place to camp so right over there behind me is the service
center where i'm having my work done i have to show up at seven in the morning and over here
you can see there's a class c there's a class a there's actually a bunch of class a's c's b's over
there they offer this camping and it has hookups well not all hookups but at least electric which
is great because it's freezing here so there's a 30 and a 50 amp box here 30 50 and 20 amp box here
it's nice not to have to rent a hotel the way it works they get your rv in the morning at seven
and then they give it back to you at the end of the day around three o'clock so you don't need
to get a hotel room or anything like that you can just camp in your rig and then take it over early
in the morning the next morning doesn't have to stay overnight which is really great actually
all right i'll give you an update on day three tomorrow hopefully everything's fixed and i can
hit the road and go somewhere warmer so welcome back not a day later but a week later the
reason i'm doing this update a week later is i wanted a little time to spend with the repairs
to see how they would hold up and so far so good but let me give you a little recap of day three
so they had two things to fix my jensen stereo and that front window shade so if you remember
i really don't like this jensen stereo and come to find out the one i had in here was overheating
a lot so what they did was they replaced it and so far so good this jensen hasn't been overheating on
me but we'll see how it holds up also my outdoor speakers work now which is great they went through
and replaced all the speakers that i had blown and so now i have a full audio setup in here which
has been pretty nice okay so the last repair and probably most important with the exception of my
volta box was this front privacy screen getting that fixed so let me show you here real quick
all right so this thing was falling apart on me and it works again which is great
it's so convenient let me show you here so probably seen this in past videos i've done
but these arms come up
and then this accordion screen comes up it was so loose before that it wouldn't stay up without me
doing some work to it and rigging it now it stays up
it's nice and tight it provides privacy and it's just so convenient another thing
is they fixed the safety feature on it so as i mentioned before when the arms are up
it beeps because the arms can block the airbag and obviously that's dangerous but even when i
had it down it would beep and it was driving me nuts so i unhooked the wire that caused it to be
so they fixed that now and if i if i lower the brake
you get this bell that's telling me that these bars are up
when i take the bars down
the bell stops before they weren't stopping now they stop which is great and so it all works so
i'm happy okay so let's talk a little bit about the whole experience and what i think about
winnebago's service center in general to be honest with you i was pleasantly surprised how great the
whole experience was from the moment i arrived until they had me sign off on the work they did
i already showed you the campground that's a great little benefit that winnebago provides
to people that use the winnebago service center and once the service appointment started the
customer service was phenomenal from the customer service desk to the tech that was assigned to me
everyone i interacted with was very professional knowledgeable and very very very helpful winnebago
really goes out of their way to make sure you're comfortable during the experience as well
not only do they have the campground that you can camp in overnight they don't keep your vehicle but
they also have a little lounge that's socially distanced that has internet and you can just
hang out there all day it was really really cold in four city iowa so i was really glad to have
that option their concern for safety during covet also really stood out to me i've been to a lot of
different places and i've never seen someone take it as seriously as winnebago does from the moment
you walk in you get your temperature checked you get a little wristband that says you got your
temperature checked and then you have to be socially distant you have to wear your mask
anytime you're in the service center even when you're in the lounge area which is great
they also have someone that comes around with a little sprayer about every hour
or two to make sure the area is sanitized they also sanitize the restrooms constantly
so i was really impressed with their concern for safety of not only the employees there but also
the people who were waiting for the rigs so while i wasn't happy that i had all these little minor
issues that require me to get fixed i'm really happy with the results it's like i got a new rig
again everything works everything functions how it's supposed to be and the experience getting
the warranty work done was really pleasant so if you enjoyed this update or you have any feedback
make sure you comment below like i always say i answer every single comment and hit that thumbs
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