Welcome to the My Aged Care video that provides an
introduction on how to set up and maintain staff in
the provider portal.
By the end of this video you will understand how
individuals assigned the role of organisation
administrator or outlet administrator can view
staff accounts, create a new staff account and
maintain staff accounts.
If you are assigned multiple outlets,
first select the outlet you want to view in the top
right hand corner of the screen.
Choose which outlet you would like to view.
Administration functions are performed by an
organisation administrator or outlet administrator
from the 'Staff administration' tile on the
provider portal home page.
The 'Staff administration' page allows you to view all
staff that have access to the provider portal.
You can sort staff alphabetically, by status,
or if you are an organisation administrator, by outlet.
If you are assigned an administrator role at an
organisation level, you will be able to manage outlets,
service information and staff access
for the entire organisation in the portal.
If you are assigned an administrator role for one
or more of the outlets in your organisation, you will
only be able to manage information for the outlet
or outlets you have been assigned.
From the 'Staff administration' landing page,
select 'Add new staff'.
The mandatory fields must be completed.
You must also assign a role or roles to staff and
assign staff to one or more outlets.
On the 'Staff details' page, select 'Save'.
A confirmation message will show at the bottom of the screen.
You have successfully created a new staff account.
As part of the department's commitment to
continuous improvement, organisations are often
contacted to provide valuable information that helps
to improve the quality of aged care services in Australia.
It is the responsibility of the service provider to
maintain staff accounts and to ensure account
information is both current and correct.
If a staff member has left your organisation,
you'll need to deactivate, then remove their account.
From the 'Staff administration' landing page,
select the name of the staff member that you
wish to deactivate.
From the 'View staff member' page, select the
'Deactivate' link located under the staff member's name.
A warning message will display to confirm that the
staff member will be deactivated.
Select 'Deactivate account'.
A confirmation message will show at the bottom of the
screen to let you know the account has been
successfully deactivated.
Now that the account is inactive, you can remove it
from your organisation or outlet.
To view inactive staff accounts, you will need to
change the view status to 'Inactive'.
Click on the dropdown arrow and select 'Inactive'
from the options list.
Select 'Go'.
You will now see all inactive accounts
associated with the organisation or outlet.
Select the staff account you want to remove.
Under the staff member's name, select 'Remove'.
A warning message will display to confirm that the
staff member will be removed.
Select 'Remove'.
A confirmation message will show at the bottom of the screen.
You have successfully removed an account.
This account will no longer be associated with the
organisation or outlet.
If staff roles or contact details have changed,
you will need to update this account to ensure the most
current data is available.
In the 'Staff administration' landing page,
select the staff account you wish to edit.
Once you have confirmed you have the correct account,
select 'Edit staff details'.
Edit any information that is required to be updated
for this staff member.
You will also be required to select the correct
organisation or outlet as roles assigned to the other
levels will be removed.
Once you have completed editing this account, select 'Save'.
A confirmation message will show at the bottom of the screen.
You have successfully updated a staff member's details.
That concludes the video on how to set up and maintain staff.
For links to additional information and support,
click on the description box below.