This video shows how to fix a paper jam on the HP ENVY 5540 printer when
the printer stops feeding pages and a paper jam error message
displays on the printer's control panel.
Clear jammed paper from the four different areas of the printer where jams can occur.
A flashlight is required for these steps.
Press the OK button to attempt to automatically clear the jam.
If the error persists, clear jammed paper in the paper output and input trays.
Push in the output tray extender.
Remove the output tray.
Pull out the input and photo trays.
Remove any loose photo paper,
then push the photo tray forward as far as possible.
Remove any loose paper from the input tray.
If possible, use two hands to remove any jammed paper and
bits of paper from the input and output areas.
Shine a flashlight inside the input and output areas
to make sure no bits of paper remain.
Tap plain, white paper on a flat surface, then load the paper into the input tray.
Adjust the paper guides.
Do not push in the guides in so tightly that they bend the paper.
Push in the input tray until it stops.
Reinstall the output tray.
Try to print your document.
If there is still a paper jam error message on the printer,
check for jams in other areas of the printer.
Press the OK button to attempt to automatically clear the jam.
If the error persists, clear jammed paper from underneath the printer.
Power off the printer by holding down the Power button.
Go to the back of the printer.
Disconnect the power cord.
If you are using a USB connection, disconnect the USB cable.
Return to the front of the printer.
Push in the output tray extender.
Remove the output tray.
Pull out the input tray.
Remove any loose paper from the input tray.
With one hand holding the scanner lid, rotate the printer
to its right side so you can access the bottom.
Use a flashlight to check the rollers for jammed paper.
Remove any jammed paper you find.
Make sure no bits of paper remain.
Push in the input tray,
then return the printer to its normal, upright position.
Locate the small handles on both sides of the printer and
use them to lift the ink cartridge access door.
Look inside the printer for any loose objects that might have
shifted when the printer was on its side.
Remove any paper or objects you find.
Close the ink cartridge access door.
Reinstall the output tray.
Go to the back.
Reconnect the power cord.
If you are using a USB connection, reconnect the USB cable.
Return to the front.
Power on the printer.
Open the input tray, load paper, then close the input tray.
Try to print your document again.
If there is still a paper jam error on the printer,
clear jams in other areas of the printer.
Press the OK button to attempt to automatically clear the jam.
If the error persists, check for jammed paper in the ink cartridge access area.
Make sure the printer is powered on.
Locate the small handles on both sides of the printer and use
them to lift the ink cartridge access door.
Go to the back.
With the printer powered on, disconnect the power cord.
Disconnect the other end of the power cord from the power source.
You must disconnect the power cord before reaching in the printer
to avoid risk of injuries or electric shock.
If you are using a USB connection, disconnect the USB cable.
Return to the front of the printer.
If possible, avoid touching the ribbon cable connected to the print carriage.
Shine a flashlight into the carriage area,
then remove all paper and bits of paper from the carriage path.
Locate the grey handle for the paper path cover, then lift up and out to remove it.
Use a flashlight to check the paper path for any
pieces of paper that might remain inside the printer.
Lift the flip gate with your finger.
Remove any paper you find.
Lower the flip gate.
Replace the paper path cover,
then push down until it snaps into place.
Close the ink cartridge access door.
Turn to the back.
Reconnect the power cord.
If you are using a USB connection, reconnect the USB cable.
Return to the front.
The printer should automatically power on.
If it does not, press the Power button.
Try to print your document again.
If there is still a paper jam error on the printer, continue to the next step.
Make sure the carriage moves freely across the width of the printer to make sure no jams remain.
Locate the small handles on both sides of the printer and use
them to lift the ink cartridge access door.
Turn to the back.
With the printer still powered on, disconnect the power cord.
Disconnect the other end of the power cord from the power source.
You must disconnect the power cord before reaching in the printer to
avoid risk of injuries or electric shock.
If you are using a USB connection, disconnect the USB cable.
Return to the front.
Use a flashlight to look for paper or other objects that might be restricting the carriage.
Remove any jammed paper you find.
Reach inside the ink cartridge access door and move the carriage.
If the carriage is stuck on the right side of the printer, move it to the left.
If the carriage is stuck in the middle, or on the
left side of the printer, move it to the right.
Make sure the carriage can move freely across the width of the printer.
Push the carriage all the way to the left side, then all the way to the right side.
Remove any paper or other objects you find.
Close the ink cartridge access door.
Go to the back.
Reconnect the power cord.
If you are using a USB connection, reconnect the USB cable.
Plug the power cord back into the power source.
HP recommends you use a wall outlet for best results.
Return to the front.
The printer should automatically power on.
If it does not, press the Power button.
Try to print your document again.
If there is still a paper jam error on the printer, continue to the next step.
Cleaning page smears can help clear paper jams and optimize printout quality.
Make sure the printer is powered on and has paper loaded.
From the home screen on the printer control panel, swipe to the left then touch Setup.
Touch Tools,
then touch Clean Page Smears.
Touch OK.
The printer runs the clean page smears tool and ejects one piece of paper.
Try to print your document again.
If there is still a paper jam error on the printer, continue to the next step.
Manually cleaning the paper feed rollers can help resolve jams and feed issues.
Before you begin, gather the following cleaning materials:
a clean, lint-free cloth,
and bottled or filtered water.
Do not use alcohol or other chemical cleaners.
Power off the printer.
Go to the back.
Disconnect the power cord.
You must disconnect the power cord before reaching in the
printer to avoid risk of injuries or electric shock.
Disconnect the other end of the power cord from the power source.
If you are using a USB connection, disconnect the USB cable.
Return to the front.
Locate the small handles on both sides of the printer and
use them to lift the ink cartridge access door.
Locate the grey handle for the paper path cover, then lift up and out to remove it.
Dampen the lint-free cloth with water.
Squeeze the cloth to remove any excess liquid.
Clean the rollers with the dampened cloth to remove any buildup or debris.
Rotate each roller as you finish cleaning a section to clean the entire roller.
Make sure you clean all four rollers.
Allow the rollers to dry for 10 minutes.
Slide the paper path cover back into the printer,
then push down until it snaps into place.
Close the ink cartridge access door.
Remove the output tray.
Pull out the input tray, and remove any loose sheets of paper.
With one hand holding the scanner lid, rotate the printer
to its right side so you can access the bottom.
Use a flashlight to locate the paper pick rollers on the bottom of the printer.
Clean the rollers with the dampened cloth to remove any buildup or debris.
Rotate each roller as you finish cleaning a section to clean the entire roller.
Make sure you clean both rollers.
Allow the rollers to dry for 10 minutes.
Slide in the input tray,
then return the printer to its normal, upright position.
Reinstall the output tray.
Turn to the back.
Reconnect the power cord.
Plug the power cord back into the power source.
HP recommends you use a wall outlet for best results.
If you are using a USB connection, reconnect the USB cable.
Return to the front.
Power on the printer.
Open the input tray, load paper, then close the input tray.
Try to print your document again.
If there is still a paper jam error on the printer, continue to the next step.
Resetting the printer might help clear paper jams, even if there is no jammed paper.
Go to the back.
With the printer powered on, disconnect the power cord.
Unplug the other end of the power cord from the power source.
Wait at least 60 seconds.
Plug the power cord back into the power source.
HP recommends you use a wall outlet for best results.
Reconnect the power cord.
Return to the front.
The printer should automatically power on.
If it does not, press the Power button.
Try to print your document again.
If there is still a paper jam error on the printer, continue to the next step.
If you have completed all the steps and are still experiencing issues,
the printer might need to be serviced.
Your options for service might vary depending on how long you have
owned the printer and what country you live in.
Contact HP to find out the support options for your printer.
You can find additional helpful videos at hp.com/SupportVideos
and on our YouTube channel, youtube.com/HPPrinterSupport.