this video explains how to fix your
printer when your printer stops feeding
paper and an attention icon displays on
the control panel in this step we'll
check for and remove any obstructions in
the paper path
do not remove jammed paper at this time
begin by removing any loose paper from
the input or output tray
press the power button to turn off the
printer in some cases it may not turn
off whether or not the printer turns off
in the next step we need to unplug the
printer turn to the back of the printer
remove the USB cable from the printer
the power cord
look inside the input tray and remove
any foreign objects such as paper clips
or pens that might have fallen inside
use a flashlight to illuminate the area
use your fingers to move the pick
mechanism located inside the input tray
and remove any foreign objects that are
found ensure there are no foreign
objects remaining inside the input tray
this could result in further jams or
damage the printer
turn back to the front
close the input and output trays
turn the printer so that you can access
its underside
locate the clean-out door and press the
tabs on either side to open it
carefully remove any paper you see if
the paper tears while removing it check
inside the door for any torn pieces of
paper that might remain inside the
printer
if any torn pieces of paper remain
inside the printer more jams are likely
to occur close the clean-out door and
gently push the door forward until it
snaps into place
turn the printer over and return it to
its normal position
open the input and output trays
turn to the back of the printer
look inside the input tray for any
foreign objects that might have shifted
when the printer was turned over use a
flashlight to illuminate the area use
your fingers to move the pick mechanism
located inside the input tray and remove
any foreign objects that are found turn
back to the front
open the cartridge access door check the
area for jammed paper
carefully remove any paper you see if
necessary pull evenly with both hands to
avoid tearing
close the cartridge access door
if you cannot remove jammed paper from
the underside or inside of the printer
then we will attempt to remove it from
the front check the paper output tray
for any jammed paper if you see any
paper remove it by pulling evenly with
both hands to avoid tearing if the paper
tears while removing it check inside the
door for any torn pieces of paper that
might remain inside the printer
if any torn pieces of paper remain
inside the printer more jams are likely
to occur
turn to the back
reconnect the power cord
turn to the front
if the printer does not automatically
turn on press the power button on the
control panel to turn on the printer
load paper into the input tray until it
stops
the paper width guide inward until it
stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper try printing a
page directly from the printers control
panel to see if the issue is resolved to
print a page from the printer control
panel press and hold the black and color
copy buttons release both buttons at the
same time
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step
use the following steps to make sure the
carriage can move freely
the printer must still be on for these
steps to work
remove the paper from the input tray
open the cartridge access door so that
you can view the carriage
the carriage will move to the center of
the printer turn to the back
while the printer is still on disconnect
the power cord from the printer
then disconnect the other end of the
power cord from its power source turn to
the front
look inside the printer and check for
obstructions around the carriage that
could prevent it from moving
use a flashlight for proper viewing
any obstructions that are found if the
paper tears when you remove it from the
rollers check the rollers and wheels for
torn pieces of paper that might remain
inside the printer
if pieces of paper remain inside the
printer more jams are likely to occur
reach inside the printer through the
cartridge access door and then manually
move the carriage
remove any obstructions that are found
while moving the carriage
the carriage moves freely from all the
way to the right
- all the way to the left
you
once all obstructions are removed and
the carriage can move the full width of
the carriage path close the cartridge
access door
turn to the back of the printer
reconnect the power cord into its power
source then reconnect the other end of
the power cord into the printer
turn to the front of the printer
if the printer
automatically turn on press the power
button on the control panel to turn on
the printer
load paper into the input tray until it
stops
the paper width guide inward until it
stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper try printing a
page directly from the printers control
panel to see if the issue is resolved to
print a page from the printer control
panel press and hold the black and color
copy buttons release both buttons at the
same time
the page prints successfully the issue
is resolved you can reconnect the USB
cable and resume printing as normal
if the page does not print go on to the
next step
printer rollers get dirty from dust
paper fiber and other debris
in this step we'll clean the rollers
before you begin gather the following
cleaning materials clean lint-free cloth
clean cotton swabs clean water distilled
or bottled water is preferable but not
required
do not use alcohol or other chemical
cleaners remove the paper from the input
tray
press the power button to turn off the
printer
turn to the back of the printer
disconnect the power cord
look down through the open input tray
and find the black paper pick rollers
use a flashlight to illuminate the area
clean the rollers visible in the printer
with a clean cotton swab lightly
moistened with water
use a cloth to blot excess water from
the swab the swab should be damp but not
soaking wet
wipe each roller starting on the right
side of the roller and wiping to the
left
use the swab to turn the rollers up as
you finish cleaning a section of the
roller
make sure that you remove any build-up
or debris from the entire surface of the
rollers
reconnect the power cord
go back to the front
press the power button to turn the
printer on
load paper into the
put tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a page directly from the printers
control panel to see if the issue is
resolved to print a page from the
printer control panel press and hold the
black and color copy buttons release
both buttons at the same time
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step
sometimes the issue can be resolved by
resetting the printer the printer must
still be on for these steps to work
remove the paper from the input tray
back of the printer
while the printer is
on disconnect the power cord from the
printer
then disconnect the other end of the
power cord from its power source
wait 15 seconds it is important to wait
the full 15 seconds to allow the print
mechanism to reset
reconnect the power cord into its power
source then reconnect the other end of
the power cord into the printer
move back to the front
not automatically turn on press the
power button on the control panel to
turn on the printer
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper try printing
a page directly from the printers
control panel to see if the issue is
resolved to print a page from the
printer control panel press and hold the
black and color copy buttons release
both buttons at the same time
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step if you've tried everything
described in this video and you still
have a problem your printer likely needs
some type of service contact HP to find
out what the support options are for
your printer
your options for service may vary
depending on how long you've owned it
and what country you live in