This video explains how to fix your printer when you have a paper jam error message on
your printers control panel. This step will show you how to clear a jam
from the print cartridge and input tray areas. Clear the jam by first removing all loose
paper from all input and output trays. Next, open the print cartridge door by pressing
in the blue tab and lift the top cover of the printer.
Remove any visible paper by grasping the jammed paper with both hands and carefully pull the
paper straight out of the printer. Grasp the handle of the toner cartridge and
then pull the cartridge up to remove it to expose the jam.
Remove any visible paper with both hands and carefully pull the paper straight out of the
printer. If the jammed paper is still not visible, continue on to the next step.
Make sure that all pieces of torn paper are removed before resuming printing. Check for
pieces around where the toner cartridge is placed and in the input tray. If any torn
pieces of paper remain inside the printer, more paper jams are likely to occur.
Once all jammed paper is removed, reinstall the print cartridge and then close the top
cover of the printer. Load paper back into the printers input tray
and adjust the guides so that they are snug against the stack.
Attempt to print your original document again. If the page prints successfully, the issue
is resolved. If the page does not print, continue on to the next step.
In this step we will remove the jam from the output tray.
Remove any visible paper that is in the output tray with both hands. Pull the paper straight
out to avoid tearing. Make sure that all pieces of torn paper are
removed before resuming printing. If any torn pieces of paper remain inside the printer,
more paper jams are likely to occur. Attempt to print your original document again.
If the page prints successfully, the issue is resolved. If the page does not print, continue
on to the next step. Sometimes the printer needs to be reset to
clear the paper jam error. Reset the printer by going to the back of
the printer and pressing the power switch to turn off the printer.
Once the printer is off, wait thirty seconds and then press the power switch to turn on
the printer. Attempt to print your original document again.
If the page prints successfully, the issue is resolved. If the page does not print, continue
on to the next step. Next, we’ll make sure the paper settings
in the print driver match the settings for the paper you are trying to use.
On your computer, Open a document in the program you’re printing
from.
Click File. Click Print.
And then click Properties. When the Properties dialog box opens, make
sure that you are on the Paper/Quality tab Find the “Size is” drop-down menu and
choose the appropriate paper size. Find the “Type is” drop-down menu and
choose the appropriate paper type. Click OK.
Click OK again to print the document. If the page prints successfully, the issue
is resolved. If the page does not print, go on to the next step.
During the printing process, paper, toner and dust particles can accumulate inside the
printer and cause paper jams. In this step, we will clean the printer.
Clean the printer by first going to the control panel and press the Setup button.
Using the arrow buttons, navigate to Service and then press the OK button.
Again using the arrow buttons navigate to Cleaning mode and then press the OK button.
Press the OK button another time to start the cleaning process.
Once the cleaning process is complete, attempt to print your original document again. If
the page prints successfully, the issue is resolved. If the page does not print, continue
on to the next step. If you’ve tried everything described in
this video and you still have a problem, your printer likely needs some type of service.
Contact HP to find out what the support options are for your printer. Your options for service
may vary depending on how long you’ve owned the printer and what country you live in.