Hey guys Daniel here with another tech-torial for you.
This time in Microsoft Outlook troubleshooting problems and how you can reset your profile
to see if the problems resolve that way.
so very quickly before that, there are multiple steps you can do in troubleshooting your Outlook.
Even before that, just to clarify, some people say my Outlook's not working, and they mean outlook.com
not Microsoft Outlook the program which is what we're talking about in this video.
I don't know why Microsoft chose to give it the same name, but that's what they've done and I get so many phone calls about this.
So much confusion that I have to ask every time what does it look like? what do you mean your outlook doesn't work?
Are you on a web browser or the program? They still don't even know? So it's kind of hard to troubleshoot that without
looking at it and seeing which one they're talking about. So in this video I'm talking
about the program that you install on your computer not a website; and if you're having
a problem with your emails in that program you can check your add-ons and disable all
the add-ons in there, see if they're causing a problem. You can run it in safe mode by clicking
the start button and just typing in Outlook.exe /safe and then
it'll prompt you for your profile. Open it and see if the issues resolved. If it works with the
new or in safe mode then it maybe you need to create a new profile or one of the add-ons is
a problem. So if you need to create a new profile I'm going to show you how to do that. Stick around.
Okay, so to start off with this. We go into Start menu and type in control. You'll see the control
panel, and you can open it from there. Type in mail to search for mail and we'll open up
Microsoft Outlook. So from here you can manage your email accounts and data files but what we
really want is to go into show profiles. When we do that we'll see the one profile that I've got.
Actually it would be set to always use this profile. So I had that on by mistake still from
my previous failed video recording. So you didn't really see me just switch that. Okay so when you go
in here you got your profile and if there's only one it is set to always use that profile, but what
we want is to create another profile and prompt us when opening outlook which profile we want to use.
So we'll switch it to prompt, go to add, give it a name, whatever you want to call it and hit OK.
Then from here you have to create your email address and you can run through the wizard here
set it up normally. All the settings are going to be from what you had in the previous profile. So I
can't tell you what those settings are it depends on your email address and all that stuff. Now if we
cancel out of it we got the message here that if you want to create a profile with no email
accounts you can hit OK. So that's cool we want to do that. So we got the new profile, but the problem
is that we still can't open outlook using that profile without setting up an email account or at
least a data file in there. But this is the bottom line at least. So if we hit OK. We go to launch
Outlook. You'll see here it's prompting us for a profile to be used. So I can select a new profile.
When we open that, if you didn't already have your email account set up earlier in the control
panel when setting up that new profile, then it will prompt you to set it up here. I would
suggest that depending on the problem you're having in Outlook, if you have multiple email
accounts that you check in multiple data files, local PST files, just add the one main one where
you're experiencing the problem in. Troubleshoot that one first and then you'll see if that works
in here in this new profile. Then you know the issues resolved with a new profile and then you
can continue with adding your other email accounts and other data files.
That's it and resetting Outlook is really just going in here to create a new profile.
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