- Hello, everyone, I'm David Baiada,
the CEO of here of BAYADA Home Health Care.
Today is Friday, July 24th, and this is
your weekly COVID-19 pandemic update.
I'm here with Nora Triola.
We're gonna kick off with a really important update
to our PPE protocol.
I wanna start with a quick advertisement
and reminder that this coming Monday,
just a few days from now,
our employee engagement survey will be kicking off.
And I wanna really sincerely and authentically request
you to give honest, direct, open feedback.
How you feel I'm doing,
how you feel the organization's doing.
What we should do more of,
what we should do less of.
What we should start, what we should stop.
Your feedback's critical.
We look at every single word.
It's anonymous.
No one knows what you said, or how you said it,
or what you answered.
But we digest everything anonymously
and convert it into ideas and actions.
So it's really important, it's comin' on Monday.
Click the link, spend the time, we need your feedback.
Wanna jump right in and turn it over to Nora.
Who's gonna walk us through a change to our PPE protocol.
Specifically, around eye protection.
Nora, it's all you.
- Thank you, David.
And it's a pleasure again, to be with you.
I can't again, summarize my feelings
about how hard you're working,
and how much appreciated it is.
We see the comments from those clients that we serve
and it's a testament to how you've weathered
through the pandemic and done a marvelous job.
Today I'm here to talk with you a little bit
about an upcoming change to the PPE at a glance.
We do these updates based on new science.
So when the scientists at CDC learn something
new about virus, they often publish that in new standards.
And they did that recently.
And so that has allowed us now
to change some of the requirements for your protection.
And to raise those up, so that again,
our commitment to you, which is to keep you as safe
as we possibly can, is always paramount in our mind.
So today, I'm announcing that in the next two weeks,
effective August 7th, we will be updating
the PPE at a glance, so that in all categories.
Category A: You use to just where a surgical mask
when you did any kind of client care.
Regardless of whether that client may have been
even suspected of COVID.
Just in your regular assignment for clients.
We're now adding to that,
the use of a face shield.
And that face shield is really,
so that your eyes are protected.
You can wear goggles or a face shield.
But we wanna make sure that the mucus membranes
around your eyes are protected
from being exposed to any virus.
You're surgical masks will cover your nose and your mouth.
And the face shield or eye goggles will cover your eyes.
And so one of the things that you'll get
is your director will give you face shields.
And they will be reusable face shields.
So we'll have to go though processes
to learn how to clean and disinfect those.
And in subsequent videos, we'll talk about that.
But cleaning and disinfection will become important.
And storage, and then your use in between
all your client care.
I know that this comes at a time
when you're in the heat of summer
and wondering, "Oh my gosh, how much more
is Nora gonna ask me to wear?"
But it's really an abundance of caution.
It's to keep you safe.
We know that the virus enters through the mucus membranes.
And so therefore, it's important that we cover
your eyes, as well as your nose and your mouth.
So the surgical mask and the face shield
will be what you wear for all client care as of the 7th.
If you wanna put them into use earlier.
And you have them because they've all been shipped out.
The offices are getting them now,
and they'll distribute them to you.
You can go ahead and use them as
you would your face shields, per the at a glance tool.
- Thanks, Nora.
Just to reiterate, this is really hard, right?
When you have a relationship and a connection with a client,
and you have a piece of plastic standing between
you and that relationship,
it certainly feels uncomfortable.
And but these are the times we live in.
And our team is working really hard
to ensure we keep you, and our clients,
and their families safe.
This is the right thing to do,
given the circumstances we're in.
So thanks for sticking to it,
and rising above the frustration to do what's right.
As usual, we're gonna end the week
with a great story about one of our home health aids
in Verona, New Jersey.
Her name is Faiqa Vilteus, and this is a story
from Associate Director Lily DiMattia,
about Faiqa and her incredible, incredible
demonstration of alignment and consistency
with our value system described in the BAYADA way.
As she said, "This is not a job, it's a calling.
And I love what I do."
Enjoy this video and we'll see you next week.
- Hey everybody, I'm Lilly,
the Director of the BAYADA, Verona office.
We are on our way to surprise Faiqa,
our first quarter hero and divisional hero.
She deserves this beyond belief.
So I'm so excited to congratulate her
and to celebrate her.
Stay tuned! (mid-tempo guitar music)
5-12-2020, get a wish, Faiqa.
Congratulations for first quarter hero and divisional hero!
♪ Here comes the sun ♪
(ladies cheer and chatter) - Congratulations!
- Woo!
- You can come out!
- First quarter divisional hero!
- Thank you, Faiqa!
- You're the best!
- BAYADA strong!
- Woo!
(ladies chatter)
- Faiqa!
- We love you!
♪ Here comes the sun ♪
♪ And I say ♪
♪ It's all right ♪
- Congratulations, Faiqa!
- Thank you! - For all that you do.
You are our divisional hero!
(group cheers)
♪ Little darling ♪
♪ It seems like years since it's been here ♪
♪ Here comes the sun ♪
♪ And say ♪
♪ It's all right ♪