YOU
YOU HAVE
YOU HAVE ASKED ABOUT. THE AIRPORT IS IN THE BUSINESS
OF MOVING PEOPLE.
>> ON AVERAGE IS ABOUT 190,000
PER DAY.
PER DAY.
PER DAY. >> Reporter: MOVING PEOPLE
THROUGH SECURITY.
THROUGH SECURITY. >> WE ARE AT 220,000 ON OUR
BUSIEST DAY.
BUSIEST DAY. >> I WOULD PROBABLY TAKE 20-25
FIVE, FLIGHTS PER YEAR.
I DO NOT SEE THIS RAMPANT OF A
PROBLEM IN ANY OTHER AIRPORT.
I AM OUT HERE ABOUT TWO TIMES
PER MONTH.
PER MONTH. I AM SAFE IN STATING THAT I SEE
A BROKEN ESCALATOR, ELECTRONIC
WALKWAY OR BROKEN ELEVATOR 90%
OF THE TIME.
>> Reporter: HE HAS DOCUMENTED
OUT OF SERVICE ESCALATORS FOR
YEARS LIKE NOVEMBER 6, 2016
WHEN HE SNAPPED THIS PHOTO FROM
THE TRAIN TO THE CITY
CONCOURSE.
CONCOURSE. WE CHECKED THIS.
IT LASTED ONE WEEK.
IS IT A BROKEN ESCALATOR, IS IT
JUST A STAIRCASE?
>> SAY THAT TO AN ELDERLY
COUPLE HAVING TO CARRY THEIR
BAGS.
BAGS.
BAGS. >>
BAGS. >> EVERYWHERE WE HAVE AN
ESCALATOR WE HAVE AN ELEVATOR
IN CLOSE PROXIMITY.
>> Reporter: ANOTHER SHED THIS.
THREE OF THE FOUR MOVING
WALKWAYS BLOCKED WITH YELLOW
MAINTENANCE FENCE.
MAINTENANCE FENCE. AT LEAST ONE OF THESE WAS ALSO
OUT ONE WEEK.
THEN THERE IS THE INSTAGRAM
PAGE DEDICATED TO THE BROKEN
ESCALATORS OF DN.
>> THIS IS WORKING A LOT
SMOOTHER THAN THE ESCALATORS
THROUGHOUT THE ENTIRE AIRPORT.
>> ON ANY GIVEN DAY YOU MAY SEE
AN ESCALATOR OUT OF SERVICE
SOMEWHERE IN YOUR JOURNEY, FOR
THE MOST PART THEY ARE UP AND
OPERATIONAL 24 HOURS PER DAY.
>> Reporter: HE RUNS THE
OPERATIONS INCLUDING THE
CONTRACT FOR CONVEYANCE
MAINTENANCE.
MAINTENANCE. >> WE WILL UTILIZE PROBABLY
THREE CONVEYANCES.
THREE CONVEYANCES. >> Reporter: THERE IS A 3 IN 3
CHANCE YOU'LL SEE THEM BROKEN.
>> THE REALITY IS, THAT DOES
NOT HAPPEN AS FREQUENTLY AS IT
WOULD SEEM.
WOULD SEEM. >> THE PEOPLE WHO HAVE SHARED
PHOTOS AND VIDEOS WITH US,
MAYBE THEY JUST SAW A MOMENT IN
TIME.
TIME.
TIME. SHOP FIVE MINUTES EARLIER OR AN
HOUR LATER, THE DEVICES
WOULD'VE BEEN WORKING.
HOW OFTEN DOES THIS HAPPEN AND
FOR HOW LONG?
WE ASKED THE AIRPORT FOR THAT
INFORMATION AND RAN THE
NUMBERS.
NUMBERS.
NUMBERS. WE HAVE FIVE YEARS OF DATA ON
328 ESCALATORS, WALKWAYS AND
ELEVATORS.
ELEVATORS. TWIN 2015-2019, THEY WERE OUT
48,570 TIMES.
48,570 TIMES. LAST YEAR ALONE, THE AIRPORT
AVERAGED NEARLY 35 OUTAGES EACH
DAY.
DAY.
DAY. ESCALATORS ARE DOWN THE MOST,
MOVING WALKWAYS STAY OFF LONGER
THAN THEY ARE ALLOWED TO BE.
>> WE PRIORITIZE ELEVATORS AND
ESCALATORS.
ESCALATORS. THE WALKWAYS ALTHOUGH IMPORTANT
ARE NOT AS IMPORTANT AS
VERTICAL CONVEYANCES.
VERTICAL CONVEYANCES. SPEAK OF THE LUNG --
>> Reporter: THE LONGEST OUTAGE
WE FOUND WAS AN ESCALATOR IN
2016.
2016.
2016. IT
2016. IT WAS OFF FOR 158 DAYS.
>> SOMETIMES THEY GO DOWN
BECAUSE SOMEONE HAS A BUTTON.
SOMETIMES THEY GO DOWN FOR A
REASON THAT REQUIRES US TO RIP,
ORDER A PART.
>> Reporter: IF A DEVICE IS NOT
ON 99% OF THE TIME.
IT CAN BE DOWN AS MUCH AS SEVEN
HOURS PER MONTH AND STILL BE
CONSIDERED OKAY.
CONSIDERED OKAY. >> ESCALATORS ARE A VERTICAL,
CONTINUOUSLY MOVING PIECE OF
TRANSPORTATION.
TRANSPORTATION. THEY ARE LITERALLY MOVING 24
HOURS A DAY SEVEN DAYS A WEEK.
TRUCK DESPITE WHAT SEEMS LIKE
AN EASY BENCHMARK, DAA FIND
CONTRACTOR FOR FAILING TO GET A
DEVICE MOVING FAST ENOUGH.
THE FINE IS A WHOPPING $25 EACH
TIME FOR A TOTAL OF $22,000.
DIA COULD FIND FOR EVEN MORE
OUTAGES.
OUTAGES.
OUTAGES. >> WE HAVE WHAT WE ARE ALLOWED
TO DO WITH IN A CONTRACT BUT WE
CONSIDER OURSELVES TO BE
PARTNERS.
PARTNERS.
PARTNERS. WE ARE NOT LOOKING TO BE
PUNITIVE WITH OUR PARTNER.
>> IF I HAD A MAINTENANCE WORKER
COME INTO MY HOUSE AND THEY HAD
TO REPEATEDLY COME BACK TO FIX
MY PLUMBING I WOULD CERTAINLY
FIRE THEM IF THEY DID THE JOB I
SEE OUT HERE ON THE ESCALATORS.
>> Reporter: FOR ALL THE TIMES
THESE DEVICES ARE OUTS, THEY
DO, MORE OFTEN THAN NOT, MOVE
THOSE WHO ARE ON THE MOVE.
>> WE ARE STANDING NEXT TO
WORKING ESCALATORS.
WORKING ESCALATORS. >> MIRACLES DO HAPPEN.
>> Reporter: I LEARNED
SOMETHING IN THE LAST 20
MINUTES.
MINUTES.
MINUTES. I AM CALLING BROKEN ESCALATOR
FACE.
FACE.
FACE. THEY APPROACH IT AND GO TO STEP
AND THEY JUST MAKE A FUNNY FACE.
WE WANTED TO COMPARE HOW DIA
COMPARES TO SIMILAR SIZED
AIRPORTS.
AIRPORTS.
AIRPORTS. A SPOKESPERSON SAID MIAMI AND
TORONTO BECAUSE THEY HAVE
SIMILAR NUMBERS.
SIMILAR NUMBERS. MIAMI SAYS THEY DO NOT TRACK
OUTAGES, TORONTO IS PRIVATELY
OWNED AND POLITELY TOLD US NO
THANKS, WE WILL NOT TELL YOU
THAT INFORMATION.
THAT INFORMATION. SO, THE CONTRACT WITH THE
CONTRACTOR IS UP AT THE END OF
AUGUST.
AUGUST.
AUGUST. KYLE, IF YOU CAN DO BETTER, I
AM JUST SAYING.
>> I DON'T KNOW THAT I COULD DO
BETTER, BUT I CAN TAKE A $25
FINE IF I JUST DON'T BOTHER TO
DO MY JOB.
I WOULD SAY THAT'S A
SIGNIFICANT PENALTY.
SIGNIFICANT PENALTY. >> Reporter: IF THEY WERE
TRACKING MY TWITTER TODAY, I
PROBABLY DID NOT MAKE THE
DATABASE THAT WE REQUESTED
BECAUSE WE NEVER SAW THE
ELEPHANTS AROUND IT, MAYBE IT
WAS JUST A RESET.
BUT THE AIRPORT HAS AN APP
CALLED SEE SAY.
PERHAPS IT HELPS THE CONTRACTOR
AVOID THOSE FINES.
>> ANYONE WHO WATCHED