that morning,
it was a busy morning.
When she arrived, she came in.
She gave me the key,
and I told her, "Did you remove
all the belongings
out of the car?"
She said,
"Yes. Everything is out."
So...
>> Judge Judy: She spoke
to you...
>> Yes.
>> Judge Judy: ...gave
you the key?
>> Yes.
>> Judge Judy: Okay.
>> Usually,
you pull the car to the back.
If it's a detailer,
you come inside.
The guys will tell you what all
we want to do with the pricing,
and we --
>> Judge Judy: You didn't
tell her what the pricing was?
>> Uh...
>> Judge Judy: There was
somebody else?
>> ...yes.
>> Judge Judy: Go ahead.
>> Then she came,
and she gave me the key.
And she was getting
the Interior Super Clean.
With that package,
what comes is carpet shampoos,
clean
the seats, the leather seats,
the whole inside of the cabin,
including washing the car
and clean all the door jambs,
the trunk jambs,
the whole works in the car.
So we did the work.
While we're cleaning the car,
there was a lot of
items in the car we found.
>> Judge Judy: Like what?
>> The main one
was a credit card.
There was a lot
of personal items, jewelries...
>> Judge Judy: Credit card?
Do you remember
what kind of credit card it was?
>> No.
>> Judge Judy: Credit card.
>> There was
one credit card under the seat.
>> Judge Judy: What kind of
credit card was it?
>> I'm not sure.
One that I had lost.
And it must've fallen
out of my pocket.
And I had canceled it.
>> Judge Judy: Okay.
So a lost credit card
that she acknowledges was there.
>> Yes,
and there was phone chargers.
>> Judge Judy: Four chargers?
>> Yes,
and also, there was, uh...
>> I think
he said, "Phone charger."
>> Judge Judy: Shh!
>> I'm sorry.
Not four.
>> Phone -- phone --
phone charger.
And also, there was some forks,
maybe about 6 or 7 forks.
And there was additional...
>> Judge Judy: Forks?
>> ...miscellaneous items, so...
>> Judge Judy: I mean, you're
talking about plastic forks?
>> No.
>> Judge Judy: Metal forks?
>> Silver forks, yes.
>> Judge Judy: Did you say
four chargers
or a phone charger?
>> Phone charger.
>> Judge Judy: Phone charger.
>> Yes.
>> Judge Judy: Okay.
>> And, uh,
all we did was we put it
in small grocery bag
and put it inside the trunk.
And we closed that.
The car was nicely done.
We parked it in the front.
>> Judge Judy: Oh, just a
second.
My question to you is --
'cause I'm gonna ask you the
same thing that I asked her --
did you see that?
>> Yes.
>> Judge Judy: Or was that
what you were told?
>> No, I was there.
>> Judge Judy: Okay.were there
when it was put in the trunk?
Who put it in the trunk?
>> The detailer.
Then every time I'm --
As the owner and the manager,
I inspect,
especially on the details.
Right when they tell me
it's done, I walk over there,
look at what they did.
If it looks to our standard,
if they miss anything --
>> Judge Judy: Did you see --
My question to you is --
I'm gonna ask you one more time.
Did you see them put
the grocery bag
with the charger
and the credit
card in the trunk?
>> I seen 'em
put the bag.
I did not see exactly what
all was in the bag.
>> Judge Judy: You saw the bag?
>> But it was a small bag.
Yes.
>> Judge Judy: But not
what was in it?
>> Yes, it was --
>> Judge Judy: Okay.
Then tell me what happened.
>> So we called
her, told her it's ready.
She told me that she'll be
coming later on
in the afternoon,
which she got there about
4:00ish.
Then when they came in,
we told her,
"If you want to inspect the car,
then I'll ring you out."
She went out, looked at the car.
>> Judge Judy: Where was
her husband?
>> In his car.
>> Judge Judy: He didn't
get out?
>> Uh, he never
got out first time
or the second time.
>> Judge Judy: Okay.
>> So she inspect the car.
She liked it.
She came back.
"Yeah, it looks great."
She paid the $96.30
for the car wash plus $10 tips
for the guy who did the work.
And we told her
all the belongings,
the additional stuff we found,
including the credit card,
is in the trunk.
She said, "Thank you."
She went to her car,
and she got in.
Then she noticed the charger
was not there.
So she came back, and she said,
"Where's my charger?"
We told her,
"It's in the trunk in the back."
So she said, "Okay, fine."
So she went to the trunk,
got the charger out.
As she was closing
the trunk, she was having
a hard time to latch it.
That's when I sent --
>> That's not
at all what happened.
>> That's when I
sent one of my guys,
my manager, to go see
why she's having a hard time
to close the trunk.
>> Judge Judy: What's your
manager's name?
>> George.
>> Judge Judy: Did you go
outside with
George, or did you stay inside?
>> No, I had
a customer.
I was the cashier.
>> Judge Judy: So you don't know
what happened outside?
>> I was standing --
Uh, I could show you the picture
where I was standing
and where the car was.
>> Judge Judy: Okay.
>> If I turned
strictly, I could see her
where she was standing.
>> Judge Judy: Okay.
>> So he went out
to see.
I-I thought she was having
a hard time
because the trunk latch was
something wrong with it or...
>> Is he serious?
>> Then, uh, he
showed her
what was catching the latch,
that she couldn't close it
because the painting
was getting caught.
And that's what happened.
He showed her.
Then she said, "Oh, my God.
That's my husband's painting."
That she was upset
when she left.
Didn't say nothing to me.
She called the next day.
And we apologized it happened.
But that painting
should not be in a car.
>> Judge Judy: I agree with you.
>> And we said,
"But to just keep you
a happy customer,
go ahead and bring the Jeep,
and we'll do it on the house."
>> Judge Judy: Okay.
>> That was the
end of the conversation we had.
>> Judge Judy: Just a second.
And that never happened?
>> It never happened.
>> Judge Judy: