hello there in this video we're going to answer the situational interview
questions tell me about a time you went above and beyond so in this video we'll
cover a sneak peek into the mind of the interviewer and why they asked this
question what to say when you're answering this question and a concrete
example of my own experience to get you thinking so stay tuned
you
okay so what's the point of this question they would like to see how
you're different from the average person who's up for this job let's assume that
anybody that they're interviewing can do the job because their resume has already
told them that so assuming everyone can do the job but what will you do the
specials what will you add and they want you to
give an example of that here so this is a great opportunity
the question is designed to see a if you can think of a time we went above and
beyond easily and B to see what going above and beyond means to you and how
you describe it so how do you answer the question you will answer this question
by telling a story so we're familiar with this sorry formula by now I hope
and if you're not familiar with it sorry stands for situation action result an
interesting feature so you may have seen this before it comes in many forms it's
sometimes called star situation past action result or star which is the
simplest version situation action result the formula comes in many forms and
essentially is all the same so let's get into it we'll start with an example from
my own experience so step one situation this is where you set the stage and
paint a picture of the scenario so describe the job you are in and what was
going on so for example I was working as a receptionist at a busy downtown law
firm and I knew that there was an important potential client coming in for
a meeting later that day the firm owner asked me to make sure that this
gentleman was given the white glove treatment as he was a very important
potential client for the firm so that's setting the stage step two is the action
that I took so this is where you want to talk about what action you took to take
advantage of this situation so for example I prepared carefully for
this potential client I researched him online and I found out what his
interests were so that when he was waiting we could have an interesting
good discussion I also asked around and found out what he really likes to drink
and I found out that it's a certain type of hazelnut coffee so when he arrived I
was ready with a cup of this special hazelnut coffee so that's my action so
as a receptionist what can you really do so that's what I chose step 3
results explain how it worked out in the end what happened as a result of your
actions so every story isn't complete without a happy ending so make sure that
when you're thinking about your story is a positive and it ends happily so the
result in my case for example was it was great he was over the moon impressed I
could tell by the look on his face as he went into the meeting that he was not
only super impressed he wasn't expecting such special treatments he saved me
smiles and shook my hand as a result the firm land of the account now I'm sure
this wasn't the only reason but it definitely helped step 4 this is where
we talked about the interesting features so this is where you could have some fun
with the story zero in on learning talk about resources that you use little
tricks you had up your sleeve anything that adds interest of the story and
makes it more fun to hear so for example in this situation I learned that talk
taking a little extra time to make sure someone feels special goes a long way it
may seem like small touches but in the end they help the company get the
account which was worth several thousand dollars a year the new clients
specifically commented to the firm owner how the receptionist is a keeper and how
they should take good care of me all in all someone else when asked to give
somebody the White Glove treatment may have gotten them a regular coffee and
may have made small talk with them just like anyone else so this was an
opportunity to really go above and beyond
in a different way this is how I chose to go above me on I did some preliminary
research which went a very long way in making somebody feel special entertained
and happy and as a result he ended up going with our firms for his legal needs
and there we have it what does going above and beyond mean to
you have you had an opportunity in the past to go above and beyond and what did
you do with that opportunity so what level can you really take something
thank you so much for watching and remember nailing the interview questions
is great but it's not all there is to it there's a lot more to interviewing than
just answering the questions in fact if all you do is answer the
questions alone you've already lost the interview there's a whole interview
strategy at play and if you'd like to learn more you can get started by
clicking the link below when you sign up you will receive the free guide you'll
get instant access to it and if called the ultimate free guides to situational
interviewing and in the guide who will receive top ten concrete examples of the
most commonly asked interview questions a breakdown of the sorry formula and why
it works so well the psychology behind it will get fill in the blank templates
though all you need to do is fill in your stories practice them and you're
off to the races and just in case it's still difficult to come up with stories
from scratch which most people find it difficult to do that's why I create
these videos because it creates some inspiration and sparks sparks some
thoughts then I've given you 25 questions that you can ask yourself to
get yourself thinking about what your stories are going to be so with that
said it comes in a beautifully designed workbook it's specially designed to help
you prepare for your interview and get ready for those questions if you'd like
to hear more from me click the link below and let's get started thank you so
much and I'll see you on the other side